My tour operator never showed up despite confirmation has been sent. I am asking for a full refund. I hope Viator has a closer supervision on operators to avoid frauds. I am totally disappointed at the irresponsibility of the operator.

I'm writing this review even so I couldn’t enjoy the tours with Miki. We booked 2 tours in Shanghai, unfortunately I was not able to travel due to sickness. I informed Miki about the circumstances 5 days prior planed arrival. We received the full money back without any complaints. This is what I would call customer service. Whenever I have the chance to book a tour with Miki, certainly I will do. Hopefully in the near future. Thanks again, best wishes, Jürgen

If you are looking for a tour to do in Shanghai you will have no regrets using Miki's Tours. We decided on the Shanghai city sightseeing and Xitang Water Town 2 day tour for 7 people and it was fabulous. From the get go Miki and her staff were very helpful and easy to communicate with. The tours were very well planned and we really enjoyed the extra touches that were added to personalize our trip. We had the privilege of having Miki as our guide and you can tell she loves her job. She was passionate while introducing us to Chinese culture and history. You can't wrong using this company.

Our family had a really amazing by Miki. I have made several special requests and she made it happened for my family. Really appreciate. Miki English is good. Her tour is reliable and worth the value. We walked along the small lane of the villages, learning about it's history. We had popular local food that even locals have to queue for almost an hour for it. Without Miki, we would not have the opportunity to try it. Along the way, we had lots of fun. She sing for us while taking the boat ride. I requested to try more of their local breakfast the next day and she had to wake up early to order online and monitor the delivery for me. Miki is very very helpful and kind. I will definitely get her to be my guide in my next trip.

A great way to start our 2.5days with Miki as we savoured the wonderful local street foods in comfort. The river cruise was a great way to get a quick glimpse of the major tourist points in SH without walking through the crazy crowd. This is 1 great way to “zip through” SHanghai if there isn’t much time.

It was an amazing 2.5 days with Miki. She was knowledgable in the China history and really accommodating to the 2 children (7 and 9). The bullet train ride to Hang Zhou was an eye opener for the kids. Lunch was a lovely affair at a local restaurant with great food recommendations. Love her sharing of chinese poetry even though I don’t really understand them, it does add a different dimension of beauty to the pretty gardens and West Lake we visited. We really enjoyed the boat ride as Miki shared with us the tea culture. Ended the day with an awful performance at the Impressions of West Lake. Highly recommended.

It was an amazing 2.5 days with Miki. She was knowledgable in the China history and really accommodating to the 2 children (7 and 9 years). She searched up an amazing very local noodle shop, xiao long bao shop, hotpot restaurant after finding out from our conversation, that the kids love them. She even brought along fish food for the kids to feed the fishies! We all loved the back alley walk especially, as it shows a different side of SH we wouldn’t have discovered otherwise. Love her sharing of chinese poetry even though I don’t really understand them, it does add a different dimension of beauty to the pretty gardens we visited. Highly recommended!

Miki arranged a car for me from Shanghai Pudong airport to Suzhou. Its a pretty long distance but this was much more efficient than going through the city and out the other side. Great communication, super arrangement and easy payment afterwards - highly recommended!

While we weren’t able to use Miki Tours during our short visit this time, I hope to visit Shanghai again for longer and to reach out to Miki Tours again as we were very impressed with their quick, warm, and detailed response to my inquiry over email.

Choosing a tour wasn’t easy and so many were overpriced and didn’t meet my needs for a family of 6. I was blessed with Miki and I’m glad I made the decision to book with her for an all day tour of the highlights of Shanghai. She was vibrant, funny and so knowledgeable that I acquired some great facts about this beautiful city. She was super punctual and organised but so honest and professional at all times. She went the extra mile and even helped us learn about the Metro and booked taxis when we weren’t on tours for us too. She booked our Disney land tickets and organised our 2 way travel. We liked her so much we booked another tour to her hometown the Water Village and we went to a local farmer’s fruit farm where my daughter enjoyed organic dragon fruit. Miki the night tour of the water village was absolutely magical from boat ride, to dressing my daughters in traditional gowns and to your voice that serenaded us in karaoke. You are by far and exceptional guide and we are glad to have met you and couldn’t praise your service, hospitality and friendship more. So to all those who want a personalised tour look no further and book with Miki

We spent two incredible days with energetic passionate fun and knowledgeable Miki who enlightened us and had every detail thoroughly included Highly recommend!!!

Just returned from my second experience In Shanghai with Miki Tours. I found her on trip advisor four years ago and had such a wonderful experience that she was my go to for my second trip to Shanghai. First let me say that Miki is amazing and so much fun! She does an excellent job of coordinating airport transfers and tours and makes everything so easy for her customers. She is warm and funny and very knowledgeable. I would highly recommend her! Thank you again Miki for a wonderful time in Shanghai!💕

Before this class I thought Chinese tea was just green tea, not particularly good and with some vague health benefits :). After the class and Miki’s expert guidance I was truly proven wrong. Chinese tea is as diverse and interesting as wine and there is a strong social element to sharing tea between friends and in business. There is a ceremony around serving tea that one as a westerner might find maybe overly elaborate. Cups and tea are washed. Tea is poured in a specific way. You hold the cup in a special way. The tea is savored. It takes time and it is far from just brewing a pot and having it for breakfast :). The ceremony is as peaceful as it is beautiful. You feel relaxed and it is a fantastic icebreaker when meeting new people. Miki does a great job in guiding you through this and explaining the details. The environment in the tea shop is authentic, non touristy, and you really feel you are there for a class, not to be pushed into buying expensive tee. I got the possibility to test six different types of tea white tea, green tea, oolong tea, black tea, dark tea and yellow tea. You learn about the differences and how to brew them. Contrary to how I have brewed my morning cup, Chinese tea is brewed for less than a minute can brew up to 15 times if the tea is really good. So even if some teas turn out to be pretty expensive you get a lot out of very little. The two teas that I found stood out was the white tea, which is just dried non processed leaves and the black Puer treat that grows on trees and is the only tea that you can store for years. The white tea turns out to be great for the evening since it has less theine and the Puer tea helps you loose weight (so awesome:)). Miki has an in depth knowledge and you feel she is really passionate about Chinese tea and sharing her love for it. She travels the country to learn more and more about growing, processing and types even if you get the feeling she is already a master. After the class Miki can also help you with buying tea and a tea set if you are interested. There is no pressure on this. She will help you get the same deal as the locals and explain the differences between tea sets to help you out. A good one is not for free, though it is a beautiful souvenir. In the class I also learnt about, Lishang xiaozhong which we call Lapsang souchong and the history behind it. In my ignorance I have always thought this was a tea from India. A fun benefit from this tea class was that I the week after was in Xiamen where the tea culture is very strong. There I was served tea expertly by one of our customers and for the first time I understood the importance of this and really appreciated the courtesy. So probably this tea class should be mandatory if you want to make friends or do business in China :). All in all a really nice and interesting morning in Shanghai with probably the best guide there is.

Miki has a personal touch and speaks excellent English. She is emphatic, caring and a very dynamic person with lots of experience in her work. She has this incredible talent of being able to anticipate your needs even before you thought of it. Bubbly and cheerful, Miki is one in a million! Thanks Miki for making my trip to Shanghai so memorable.

We chose Miki Tours to arrange a seven day private tour of Hangzhou, Suzhou, Nanjing & Shanghai. We were 4 people including my parents and my cousin. We flew from Jakarta, Indonesia and landed at Shanghai. She had arranged our transfer smoothly from airport to Hangzhou. During the tour, we were hosted by Miki, she has good personality, hospitality, helpful and excellent in giving the tour. She is fluent in English. She also has very good knowledge in tea. We tried different kind of tea during our tour. She hosted us until the program in every day is finished even though more hours needed. During the tour there was time that I & my cousin need to go by ourselves very very early in the morning and she sincerely helped us to arrange the car. Once we had still time after the program and she took us to the place that we could see beautiful sunset in Hangzhou. We have very good experience & beautiful memories during our tour and being hosted by Miki Tours is very good decisions.