I don't know how the trip was exactly because the tour operator refused to pick me up from my hotel. I was not informed that they wouldn't service my hotel, which is on the way from shanghai to the first destination, until the night before I was booked to go, meaning that I was unable to cancel my booking through trip advisor and get a refund. I believe they must do this on purpose in order to catch people out. They also were dishonest to me and said it was impossible for them to cancel the booking on their end. I went through tripadvisor customer service and they contacted the operator who refused to give a refund. So they lied, they could absolutely give a refund, they just didnt want to. Very unprofessional. Maybe some people get lucky and it all works out with this operator, but I would not trust them.

There is a lot to see you get a wide ranging experience. It was like our own private tour. Well worth it! Wear comfortable shoes.

Rushed us in the morning and did not let us have our breakfast and were very rude. They went on to pick other customers for the trip who were late 20-30 minutes. We clearly advised that we do not consume beef/pork and yet we were served with pork. Ended up not having lunch

We enjoyed the entire trip. Get ready for a lot of traffic coming and going out of Shanghai, but it’s a good way to see rural China in the eyes of the water village. We felt the trip was well planned with a lot of things to see on Suzhou, the garden is incredible and the silk museum is worth it to learn some silk making and buy some real silk products. Our guide Elena was with us the whole time explaining about history and sights we were seeing. Lunch was actually good, would prefer to have it in the water village though. We wish we had more time to spend in the water village.

The Tour around shanghai was an amazing experience. It included all the best sights of shanghai of the city in a short time.

Excellent tour with Tom. Very knowledgeable. Just the right amount of commentary then you get some time to explore each location before moving to the next place. Quite a bit of driving between locations which is ok because you get to look at the city. A fair amount of walking so wear good shoes and dress for the season. Very hot and humid in September. Lunch was great. Nothing too scary for a westerner. We started at 8am and was back at hotel around 3.30pm but we were only a group of 3 so larger groups may take a little longer. Silk ‘factory’ at the end is a little bit of a hard sell but you don’t need to buy anything. Don’t feel obligated ! Fantastic clean and safe city.

Tom was a very good guide. He called us the day before to confirm our hotel and pickup time. He was knowledgeable, and patient. Thank you, Tom.

This was a very action packed half day trip. Saw Kezhi garden and learned about Chinese culture. Then we went on a beautiful boat for a water tour. After the water tour, our guide , Tom, let us stay a little longer to explore , which was very kind of him. It ended with a drive back in classic Shang Hai traffic - four cars in one lane. The driver was a champion at navigating the jumble. A great experience!

loved this tour! we so saw and experienced so much in just one day! tom, the guide, is also very informational! I learned a lot :)

The show was spectacular and our guide very helpful both in transporting us to the venue and after the show in our walking tour of the Shanghai French Quarter.

The guide is knowledgeable; fabulous water village; kept the ancient architect in good condition; clean city; should avoid going there during China holidays

It was extremely interesting to see the two different towns, enjoy the scenery and savour the local cuisine. The Watertown was nice and quaint, it supposedly looks like how China was in the past. The shops were cute, artsy and reasonably priced. The whole tour felt rushed though. Even though the advertisement indicates 10 hours, we were back at the hotel in 8. The advertised tour does not mention a minimum participant number, but as they only had our 2 person party, they informed us the night before the tour that we could cancel or pay an extra $100. As we had nothing planned and it was too late to get something else, we chose for the extra ‘cash’ payment. Our guide, Tom, spoke English exceptionally well, was very interesting and had tons of things to explain. We learned a lot! He made us feel rushed though. The lunch was very good (and way too much…) in a very authentic restaurant. We would maybe have preferred to eat in the water town, but no complaints at all. So, beside from the feeling rushed, and the last minute $100 charge, we really enjoyed the tour and are very pleased we choose it!

Decent tour with stops at important landmarks. Our guide Michael was awesome, adding stories where appropriate. Good way to get some introduction behind the history of the city. Stop At Silk factory was purely marketing!

Our tour guide, Tom, was amazing! It was a fantastic experience from first pickup at my hotel to the very end. He was extremely knowledgeable on every site we visited, even down to the exact dates and specific details. We visited People’s Square (Shanghai History Museum within), Jade Buddha Temple, The Bund to take some amazing photos overlooking Shanghai, a silk factory with some amazing gift ideas, Yu Garden, and the site of the former French Concession. All of this included lunch and stops to chat about history as we talked along the route when we were out of the van. If you are looking to maximize what you see in Shanghai and for an amazing tour guide, TAKE THIS TOUR!!

We were waiting for 30 minutes in airport. The guide was late. It wasn’t a good first impression. But he arrived and he was quite helpful and good english. He explained to us about maglev, shanghai, and helped us with our luggages from airport, maglev and until arrived in airport. He also helped us took pictures with maglev. It’s not cheap but if you want the experience, it’s worth it.