Jovelyn Callao was the agent who was so very helpful in planning our trip. She was patient and gave us all the information we needed. She answered all our questions and gave us the websites we would need to plan a wonderful trip to Machu Picchu. Thank you Jovelyn

What an amazing trip we had. So well organised. When we arrived by train a guide was waiting to escort us to the bus stop. Our overnight bag was taken by a porter to our hotel. In the town and were faced with the huge queue for the bus, we were worried that we wouldn't get to MP for out ticket time. However the whole thing was run with professionalism precision. All tge 12 md ticket holders were lined up on one side of the street. The buses ran constantly and we got up to the top in time. Our guide was waiting for us and took us on Circuit 2 around this immense monument.

These are authentic Machu Picchu entrance tickets that allowed us to enter despite buying tickets semi-last minute! Also great service and very communicative

Machu Picchu was great. It's amazing how beautiful and big it . When we reached at 6, it was foggy and couldn't see anything. We were little disappointed but after few hours it cleared up and we had an awesome view. Everything was well organized including the bus service.

My husband and I climbed Huayna Picchu and the views are spectacular. The mountain is challenging in parts but overall very doable. It took us 2 hours to climb and 2 hours to go back down. We bought our tickets on the TripAdvisor website for 9/29/24, $200 for 2 tickets, but we were not emailed the correct ticket and were not allowed to enter. Without going through the tedious details, the punchline is TripAdvisor neglected to email our tickets to the Lima office, which I found out after calling the Help Center and speaking to the super helpful Francisco. He was able to arrange it so we could get tickets for the next day. The process to get the new tickets took up our whole day because we had to meet a local associate, Maricruz, who took us to an official office (maybe tourist) where we had to show our passports and get a number to return at 4 pm to then get our tickets. Maricruz met us at 4 pm with the money so we could buy our new tickets. Turns out the 2 tickets cost 400 Peruvian soles ($100 USD). So in addition to the inconvenient process of getting the right tickets, turns out TripAdvisor charges a 100 percent markup. Also, it was just luck that we had one more day in Machu Picchu city that we were able to do this. My one suggestion would be that if you do use Trip Advisor to purchase your tickets, before leaving on your trip, call the Lima office and confirm that they have your information.

A Great and Wonderful Experience. Magnificent views. Stunning OVER ALL. The Llamas were cute and photogenic. Met new friends on the trail from different parts of the World.

Francisco is one of the operators that works for the Machu Picchu Center? He was always available made everything so smooth in my opinion he went way above and beyond his work ethics, exceptional, and customer service was exceptional. He was always very professional and went above and beyond what was asked of him. thank you once again, Francesco

I had an amazing time at Machu Picchu, my trip was incredibly well organized and contributed to the amazing experience that I had.

One of the best experiences of my life. Francisco, Alex and Juan were all so helpful. Everything was so smooth and they helped organise so much!

Excellent communication and coordination of our tours by MachPicchu.Center. Very knowledgeable guides. Highly recommend.

Machu Picchu Center is an excellent source for travel services in Peru. We needed early morning tickets for Machu Picchu and the official site as well as several other sites were indicating that only limited afternoon tickets were available. Machu Picchu Center provided all necessary information and to our disbelief were able to get us 8:00 am tickets. We received our tickets online in the US and today visited Machu Picchu thanks to MPC. Great, reliable service.

Quick response, High quality services. We had a wonderful experience thanks to this center! Machupicchu is a great place to visit.

My friend and I took a BFF trip to Peru and took the two day Humantay Lake and Salkantay Pass hike with a glass igloo stay. I had to be proactive in confirming our pick up the day before the tour (which ended up changing to meeting at their office vs picking us up). Our guide wasn’t quite fluent in English, but between his broken English and our some what limited understanding of Spanish, we were able to make it through. There were only three people that signed up for this tour so we were often combined with other groups. We hiked to Humantay Lake with those there for the one day and we shared meals at sky camp with those there for the 5 day Salkantay hike. Our guide often checked in with us and would take all of our photos. The stay at the igloo was the icing on the cake! They included the sleeping bags and liner which was nice. The views were spectacular! There were bathrooms just a short walk away. We met some great people along the way during our travels. I will say when it was time to drive back to Cusco, the van didn’t have a/c so it was quite warm and stuffy especially sitting in the way back. But despite those set backs, the experience was truly one of a kind!

The official Machu Picchu website is very slow, unstable, and difficult to use. Hence, I decided to use this operator for the ticket. I was worried till the last min about it being a fake website and me getting denied entry right at the gate. Thankfully, that didn't happen. The operators are genuine and very easy to navigate.

I want to thank Francisco at Machu Pichu Center. He was very responsive and professionall and helpful with all the questions I had. And I had a lot of questions. Thank you for recommending which circuit to take. We bought our entry tickets, bus ride to entrance and taxi ride to airport all from Machu Pichu center. It's a one stop shop! Very convenient, trustworthy and affordable. I'm also grateful that Machu Pichu center had tickets available as the official government website was sold out. Thank you!