When your driver arrives at Luoyang Airport (LYA), he will first check your flight arrival time from the Arrival Flight Information Board, then wait at the exit from where you will come out. He will hold your name sign and wait for you to show up eventually. Then take you to hotel.
Frequently Asked Questions:
Q: How long will my driver wait for me?
A: If your flight arrives in time, your driver will wait until you show up.
Q: Will my driver leave the airport if I do not show up?
A: The passengers from the same flight will show up one by one. Your driver will ask the airport staff if there is anyone still waiting in the luggage claim area. Then he will telephone the local travel agent. He will leave the airport only after receiving an approval from the travel agent.
Q: When do I need to call after arrival?
A: If you see all other people in the same flight have left the luggage claim area, but your luggage has not come. Please telephone the local travel agent immediately, let them know that you have arrived and ask your driver to wait.
Q: What should I do if I can not find my driver?
A: Telephone the local travel agent. The staff first will define your exact location. Usually he/she will ask you to pass the phone to a Chinese person standing beside you. This is the fastest way to find where you are. Your driver will come to you. No refund if you take a taxi.
Q: What happen if my flight is delayed?
A: Additional charge will be asked to pay in cash to your driver. Please telephone the local travel agent right after you know the flight is delayed. And you are required to telephone again after boarding the plane. Your driver is waiting for an order if he should wait for you or not. It will be too late if you call after a late arrival.
Q: What happen if my flight is cancelled?
A: Please telephone the local travel agent. It is polite to let your driver to leave.
Q: Will the driver telephone me from the airport?
A: No. Your driver does not speaking in English.
Q: Do you go to my hotel?
A: This pickup price is for hotels in downtown Luoyang only. Downtown Luoyang includes 5 districts of Xigong, Laocheng, Jianxi, Luohe and Luolong. Other districts are named as Outskirts Luoyang. Hotels in Outskirts Luoyang will cost additional charge. Please check if your hotel is located in downtown Luoyang before you make a booking.
If your hotel is in outskirts Luoyang, the additional cost will be advised by the local travel agent.
- Plan A: If the local travel agent has receiving your reply of approval of this additional cost in time, booking will be confirmed.
- Plan B: Booking will be cancelled automatically and refund will be arranged for not receiving your approval in 24 hours.