We have used this company prior, a few years ago, for a half day tour KL, it was a good experience. We booked the same tour, in June of this year, when family were with us, their first time in KL. This was not a good experience. 15 minutes after their expected time, our hotel assisted with a call to the company, who were elsewhere ? jungle, very vague conversation. Following further discussion thru the hotel porter, as well as being asked what the tour was, and the price, I was advised a car would be there in 30 mins. The car did arrive slightly earlier, but was an old, smelly cramped vehicle. I got the impression it was a taxi the company had called to fill in. The driver tried his best, but had to be told where I wanted to go, and every time we stopped, he would smoke which added to our discomfort. This was not the experience I expected, I have sent an email to the company. Our time in KL was tight, this being the reason I didn't cancel, in retrospect a GRAB would have been cheaper, and probably much nicer.

Extremely disappointed. We were very much looking forward to this tour being one of the highlights of our trip but unfortunately the driver never turned up! After telephoning 5 numbers and contacting 3 by WhatsApp we were left with no information what so ever (one telephone call was picked up and we were told that they would return our call immediately but this did not happen, followed by the same number being switched off). I am sure the tour itself would have been wonderful had we had the chance to experience it!!

Very good collection of some rare animals - flamingos / pelicans walking around the lake, tapirs, wallabies and of course the 2 giant pandas who were the mascots of the Beijing Olympics👍🏻

Yesterday I arrived from Kuala Lumpur to Trichy via Air Asia, I had a terrible experience at the airport. We toured as a nine-member family with old people and kids. When I went to assisted check-in in Air Aisa counter, some random guy approached us saying he works in cargo, he spoke our language (Tamil) and started scaring my parents (70 years old) about extra charges for the luggage ( I had 3 big luggage each with more than 20kg) and they asked my parents to check the weight in machine provided by the airport while checking the luggage weight another guy came and started talking to the first guy and saying long time my friend started sharing intros and then he also started saying they will charge more for this luggage and suggested me to go to a specific air Asia counter where his friend works and asked me to pay some money to him he will then load all our luggage in the flight with free of cost. I was scared so decided not to go this route and informed him I would pay for the luggage because I paid the amount while traveling from Trichy to Singapore 3 days before for the same luggage. Then when I was in queue to check my luggage at the assisted check-in counter one more old guy approached stand behind me, the first guy came and talked to this old guy and called him Uncle and started talking “did you see him he is going to pay for this luggage and shared the whole story” then the old guy also suggested me to buy 7 bags more bags and split the luggage and then pay for the remaining luggage. My parents agreed to this, while I was in the queue the second guy was talking to my old parents and convincing them, then I said no to him firmly, then he said ok l will suggest a last option to save money. He said he would give gold chains and rings to all 9 of us and pay 100rs for each gram we carry. He will also pay the extra luggage fee for the trip I just need to wear the gold jewellery and give it to someone in Trichy when I land. I told them I was not going to do any of these and started moving in the queue then the old guy standing behind me left the queue, I didn't know he was part of them until he moved away after I told him no. After this, I paid around 17000rs to air Asia and travelled to Trichy.

Great zoo but definitely a long long walk with a toddler and very tiring. Not enough shady areas and the shuttle service was not offered to us at the entrance. We came to know about it near the end of our journey. The 'photography' service at the entrance should be shortened and the staff should be less insisting to take photos and sell them to you... made our toddler very nervous and tired. Staff at the panda viewing area to be properly trained and be more gentle with clients as they spoke very rudely to ask us to leave our pram and rush inside, we even left our personal belongings in the pram due to pressure.

Guide was very experienced and knowledgeable, good way to see multiple destinations. Dinner was good.

Full day of sightseeing. Excellent communication from driver and very thorough with information. Highly recommended

We went to the bird park at the Hop on Hop off bus top number 9. Spent a couple of hours wandering through and it was a bit more than what we expected. There was a fair variety of different birds. Lots of peacocks! Some nice areas for photographs and I wished I brought along a selfie stick. The ice cream/kiosk only took cash. So bring some cash if you want a refreshment. Also bring some water! Otherwise great walk and a learnt a couple of interesting facts along the way.

Sive our guide was amazing as always. Gave us flexibility with the tour. The temple was beautiful and really enjoyed it there. Crab island was brilliant. Loved walking around the place. Lunch was great. Have booked these guys many times over the years and they never disappoint

The tour company messaged the morning of our tour to advise they did not have an available vehicle and stated we would need to reschedule. Very unprofessional! Because we only had limited time in KL this was not possible so we went ourselves, which was extremely easy to do and in fact you don’t need to organise a tour, just take a Grab there. We are still waiting for a refund despite contacting the company numerous times.

This was the perfect way to see lots of great tourist spots, temples, monkeys, have delicious food and see fireflies following a beautiful sunset. Top trip, I highly recommend.

Lovely place but sadly the room were not well maintained. Room is spacious but furnishing is so basic . Towels looks old & off white . Only given 2 bath towels , NO hand or floor towels. Had to use one bath towel for flood. Hotel cannot even afford to replace a missing toilet roll holder. Buffet breakfast was so so only.

This tour was such a joy to do! I really enjoyed every moment of it. The tour guide Robert was also very helpfull and very nice to be around with. I would highly recommend this tour to anyone who gets the chance to visit this beautiful city.

PROS: Good knowledgeable driver Amazing dinner by seaside Loved Batu caves and Hindu temple visit CONS: Car not good, old car, broke down on way back Major disappointment was the fireflies tour. The boat ride was done when it was not fully dark (starting 7:15)so we could not fully appreciate the fireflies. There was another boat tour after that (8:15) which would have been much better. PLEASE modify the timing of this tour so that people can better enjoy the fireflies experience.

Nice amusement park right in the city surrounded by 5stars shopping experience. Overall got a very decent holiday for young and old . I loved it. Will go again.