The silver monkeys were amazing, so soft, gentle and cute. Take food to feed them or buy there. Would love to see them again. Dinner was nice, very fresh. The fish is still live and cooked on site. Fireflies, I got bitten by mosquitoes so not so enjoyable, but saw lots of fireflies.

good day out but i was expecting to see something closer to a sanctuary and less of what i actually saw which was elephants in pens subsequently being paraded out to do tricks for an audience. very disappointing.

I highly recommend this trip especially if you are travelling with kids. the batu caves are interesting, the elephant sanctuary is really good despite my reservations about wild elephants being used for entertainment purposes. it highlights the plight of elephants in malaysia and raises money for their conservation work. its fun feeding the elephants, you can get really close to them and they appear well cared for. the show they put on at the end is essentially a circus in a different guise. our driver and tour guide VJ, was brilliant. he organised all the trip really well, sorted lunch and got us into the the best spots.

We took the tour to Genting highlands and Bukit Tinggi. I was with my 60+ year old parents. We had a blast. Our guide VJ was very knowledgeable - not just about the attractions but Malaysia in general. The road trip was long as we were coming from KL but VJ holds a conversation very well.

Not normally ones for tours but we were limited with time and did not want to lose time getting to the two places under our own steam. The guide (VJ) was excellent and dropped in lots of detail, not only on the activities but also KL and Malaysia in general (schooling, people, celebrations, etc, etc) The Elephant Sanctuary was interesting however because the river was high we could not paddle with the Elephants, but it did not spoil the day. It is a Government supported sanctuary and may not meet with the expectations of some people but there did seem to be positive conservation work ongoing. Batu caves - bit a climb but some very interesting and eye-catching figures and people. Watch out for the monkeys!

We were picked up on time and driven safely to our destinations which were absolutely brilliant!! Gosh the climb up to the batu caves was a killer- and the monkeys couldn’t get any cheekier too!! The elephants at the sanctuary were so adorable!!! Was amazing to have fed them!! It was an extremely hot day however the drive was splendid. Our driver and tour guide Vijay (who is absolutely wonderful and speaks brilliant English) gave us a full insight into other sites which we drove past. Clearly our day was memorable even more as we were looked after by such a humble and kind man. He’s a great example of how all tour guides should be!! We had so much fun and he no doubt made our trip one to remember! Highly highly recommend Vijay as your companion during the tours. You seriously will not be disappointed with his lack of knowledge and kindness. Next time we are back..we will find you again for our remaining tours! Thank you so much Vijay! You are the best!!!!!!!!

JPO is a heaven for branded goodaholic.The food court is also clean and well maintain and most of the stall owners are polite and friendly during our visit

Only done half of what they listed in the list of inclusions; we only did the chinese temple and orangutan island- we didn't get to do the guided tour of Ipoh and concubine alley. The car window lever was broken off completely and so wasn't operational, the driver was sick and "didn't want to get out of the car because the change of temperature would make him sicker", there was a whole bulb of garlic which sat in the arm rest of the front seat and so the car reeked of garlic- I suspect he was eating it to help him overcome his illness. To make matters worse, because he was sick, he didn't want to put the AC down too low despite it being hot outside- it sat on 26.5 the whole time- which was too warm for us. The list of inclusions stated we had a guide but there was none- just a driver....we actually found another guide on a similar tour and were asking him questions because our driver didn't come with us. When we arrived at the 2 locations, all he said was "ill meet you at the other side" there was no general information, no insights into places, no directions as to how to get around, nothing.... there were 3 car parks at the temple and we weren't sure where to go, it took us about 15-20 minutes to figure out where "the other side" was. The whole time, the driver was rushing- and when he stopped for lunch and to get the tickets into orangutan island- he was literally running, you could tell he just wanted to finish the tour off as soon as possible. We paid $560AUD for the tour, I wouldn't have paid $150 for it, I felt seriously ripped off. The total amount of time we were actually on the tour outside of travelling would have only added up to roughly 1.5h- I would have gotten more value from a cab driver for 1/2 the amount. I actually booked this tour through Viator, and when Viator confronted Shajasa Travel and Tours, they made up lies and made excuses for everything above and refused to admit any fault. I would not recommend this tour company to anyone unless you wanted to get ripped off, I honestly cant believe that they have so many positive reviews because I don't have anything positive to say about this tour.

I traveled to KL on a whim during a visit to Singapore. I figured since KL was only a hour flight away, I should knock Batu Caves off my list since I was so far from the US. I reached out to Shajasa Travel and they were quick to respond and very helpful. I arranged for roundtrip transportation from and to the airport, a visit to Batu caves and a KL city tour. They knew my schedule and made it work for a reasonable price. VJ was my guide and he was excellent. VJ is extremely friendly and very proud of his country. He makes you feel welcome and very comfortable. I had a great day with VJ and would definitely return to Malaysia and use Shajasa as my go-to tour company. A nice surprise at the end of the tour was when VJ sent me photos he took of me while I was exploring. This was so nice especially as a solo traveler. He also made sure I was properly hydrated by purchasing water for me, iced tea, and coffee at different points throughout the day...are lunch a friend from the US joined me with a few friends. VJ also purchased their lunch, surprisingly. He's just a nice guy and his customer service is superb! I'm super pleased. Thank you. A great day.

This was a massive day. Our tour guide VJ was incredibly knowledgeable and warm and welcoming. He went out of his way to make our day special, including taking us to additional places to visit and finding us authentic Malaysian food for dinner. Each of the sites were great - the Batu Caves were incredible, the Silver Leaf Moneys were a delight to feed, and the fireflies tour was definitely the highlight of the trip. Feeding the elephants was great. It is a long day with lots of driving but you get to relax between each place and driving around Malaysia in air conditioning is a great way to see the countryside. VJ will tell you all about the culture and history of Malaysia - definitely worth going.

Our guide was excellent the monkeys were great so friendly eating out of your hand and so gentle the fireflys, were excellent lovely to see but impossible to take photos as no flash allowed so just enjoy the moment. The dinner was fine no complaints an enjoyable trip

VJ was a very thoughtful and knowledgeable guide. We had a great tour with a lot of variety including a pewter factory and museum, hot springs, friendly monkeys, an ample and tasty dinner, plus a boat ride illuminated by fireflies.

So, writing a review for this is a little difficult. In fairness and from my experience having traveled to several countries in Asia and Latin America, you really need to temper your expectations for certain things and if possible plan your itinerary accordingly. For example, if you are from or have been to amusement parks or museums in the US or UK you can't expect amusement parks in countries like Malaysia to come even close to being comparable. But, regardless. .. I recommend skipping this one. The venue is small and with attractions that are very expensive and unimpressive. As a comparison, for the same price as a few of the attractions here you could buy an all day ticket to 6 Flags in the US. So, if you are in KL and are looking for something like this to do I would say again, avoid I-City. Instead, go to Genting Highlands for amusement park like attractions. It's a bit further perhaps, but it's in a pretty area and with much better attractions. And for water activities you can take the kids to Sunway Lagoon. Again, much better than I-City. Cheers!

Veejay was an exceptional tour guide. On time and very accommodating. We were very impressed with the amount of knowledge he had about Malaysia, Indonesia and Signapore (3 countries we were traveling to), and it was very informative as a tourist to have access to that information. He took us to historical sites, tourist attractions, and places we wanted to see, but also some hidden gems, that only a local would know about! I would highly reccommend his services. If you want an informative, punctual, nice and friendly tour guide, you will not be disappointed with Veejay. Such a delight!

Our tour was great and we had an amazing day. Our driver, Fitri, was so helpful and patient throughout the tour.