This bus takes too long to get from point to point. We didn’t even get off because the wait for the next bus is too long. There’s no guide to give any details on the sites passing by. You’re better off just taking a Grab, which probably costs less. It’s also unsafe. At one point, the driver suddenly slammed on the breaks, which threw everyone forward. Kids were crying. I banged my head on the wall and had a cut on my face.

First off the fare for non-Malaysian is double. So 120 rm for 2 Adults. We got on at the Petrona Towers, after waiting 20minutes, and had to stand for the next 2 stops. We got off and went into the Aquarium (which was an absolute Zoo, Thursday mid day). We had traveled a total of 4 stops. When we came out of the Aquarium we waited for about 20 min. (No seating) for a bus. When it arrived they didn't let us on because they said it was too full, even after about 6 people got off. They said there would be another bus in 40 minutes! It's 34 degrees out! However we could see the towers where we originally got on. We ended up walking back there, (not even a 5 minute walk) and then walked back to our hotel. To put it into perspective from our hotel to the Towers cost us 5 rm for both of us this morning in a Grab, and we had a seat!

it was a sensible thing to do and took you to many places that tourists would want to visit. We were at the end of our holiday, so it helped kill the time rather than spending it in a shopping mall! In hind sight, a good idea to plan the day, so that you use to take in different attractions, such as the Palace. I'm not a big fan of hop on hop off buses, but this is a big city and extremely easy on the purse, so it was a no brainer.

Terrible, don’t spend your money on this! Would be the worst hop on hop off we have ever done. No communication from any staff and the commentary is non existent.

The buses were dirty and in poor condition. The sound system was appalling and announcements could not be understood. We did both circuits around the city and neither of them was remotely satisfactory.

Bus stops long distances apart mean you have to walk a good way simply to get to one! No ticket desk as such and tickets can’t be purchased in hotels or elsewhere; just a man sitting bored who gives you a ticket after payment….But this isn’t a ticket, it’s a voucher which has to be exchanged when the bus comes. No real timetable, just every so often, which hardly helps standing in 35 degrees waiting. Bus itself a rolling wreck. Middle doors bent out of shape after a crash so unusable. The whole vehicle was in an awful shabby state. Door to outside deck upstairs no longer worked and had to be forced open. Seats shabby and worn, decor and fittings way past their time and in need of desperate refurbishment. Questionable whether in U.K. it would even be considered roadworthy. Driver and conductor just looked bored and fed up. Maybe a business opportunity for one the world’s bigger operators of open top buses…

I have been on many hop on hop off tours around the world and this is the worst! It was tired and service was lacking. No headphones or commentary. ‘Guide’ announced stops as you got to them and that’s all. The bus itself was broken and barely functioning. Staff were unapologetic and rude. Ceiling was leaking without it raining forming puddles on seats. I abandoned the for half way through as it was not worth it.

The best thing to do while in kl..its like your own tour you can hop on and hop off.plus the price us reasonable and affordable .reat commentaries on both routes that we used, air conditioning inside and clean. Only waited 20 mins between buses.

Guide was very nice and professional. Arrived on time. Thanks for good service.He provided lots of information about malasia.

For what minimal commentary there was, you could hardly hear it anyway. From being ignored by the person at the ticket counter to trying to board the bus, the customer service was unpleasant. KL deserves a far better hop on hop off bus service to show off the city than what it already has. I gave up after an hour as I may as well just sit on a local bus and have the same service.

Used hop on hop off else where and been good but KL is not good. Very uncomfortable no air conditioning anywhere on bus. Have stops where your left sitting in the heat. We gave up and abandoned the trip half way round.

Past it's best. The service is good, but it has seen better times. The first seat I sat in actually collapsed and I'm not a heavy man. If possible, I'd recommend taking two days as one is too rushed. With one day you would only get to "hop off" at two or three attractions. This was aggravated by the last bus being just after 4. One obvious win would be Wifi on the bus so that people could check up on an attraction before the bus got there. KL traffic being what it is, the chances of getting back to something is slim. If I use it again, I'll research the attractions before I go.

A novel idea to take tourists on a boat in the evening to see fire flies. The shrubs on the riverside has lots of fire flies and it is a great treat to one’s eyes to see them all glow together. We were taken in a boat with 4 pax plus the boat man upstream and then back to the dock.

It wasn’t great. The commentary was very sparse on each bus we tried and couldn’t understand most of the English spoken. There is open air and air conditioned space on top deck which is good and main benefit for us it stopped right at our hotel door.

This tour was not only disappointing but dangerous the way the operators loaded pre paid passengers onto a moving bus. The commentary was sparser than toilet paper in public toilets and the tour was 3/4 of the advertised time. Go Grab instead.