Thank you Lauren. We are glad you enjoyed your tour with Vincent. We are proud to show Penang, our hometown, to tourists. We meet as stranger but departed as friend. Wish you a nice day. Cheers.

Hi Helen, thank you for your review. We listed out those attractions that were free and those that needed entrance fees on pdf ticket when you booked this tour. Upon receiving your review, I had a discussion with the tour guide and was told that you listed 2 places to go i.e. Kek Lok Si Temple and Penang Hill and teh rest of time you leave it to him to plan out. Unfortunately Penang Hill funicular train (charges: RM80 for fast lane X 2pax foreigner = RM160, same price as jeep) was down for yearly maintenance (9Jan - 14Jan23). So, the tour guide took you guys to ride on the jeep since it was the same pricing. However I agreed that the tour guide should had let you know of the charges beforehand and you then decide. Also on the remaining of time time, he brought you to Pinang Peranakan Mansion where charges were RM25X2 = RM50. This was one of the best museum around town and it was well worth the visit albeit you over run your budget. Overall we want positive experience for our guests and we take the review as constructive feedback to further improve our service, in your case, on communication whether guests are OK with paid attractions or otherwise go to free attractions. Wishing you best days ahead. Cheers.

Hi Anika, The itinerary in the website listed some 18 attractions in Penang which will takes some three-full-8 hours time to complete due to the distributed manner of these attractions on Penang Island. Your tour was a 6 hour tour and definitely there will be some attractions that you may not able to cover in that time frame. All in you visited some 5 top attractions in Penang within a full 6 hours tour time frame before going back to the port. Maybe if the tour guide know of the places you like to cover at the beginning of the tour, it may turn out to be better. We apologise that your tour in Penang did not meet your 5* expectation and will learn from it. Thanks for the review and have a nice day. Cheers.

Thank you. Your review make our day as a tour guide. We believe in giving our very best to our guests and was glad that you like them. We will welcome any of your friend and relatives to this small island of ours. Cheers

Thank you Mathury. Your words of encouragement propelled us to give the best service to guests from all around the world. It was equally entertaining for us as well to have guests who interacted with us while we explored this hometown of ours. You have a fruitful day ahead. Stay safe. Cheers.

Hi Christine, thanks for your review. Yes indeed you need to spend some 2 to 3 days to thoroughly enjoy what Penang has to offer. Penang is also the top destination for local tourists, and many Malaysian take advantage of the school holiday to visiting Penang. We as tour guide want our guest to enjoy like a friend would. We will try our best to give the nest service. Thanks and you have a nice day. Cheers.

Thank you Hugh for your review. Penang has undergone so many changes, but the real Penang, the people, does not change. Thanks for visiting and stay safe. Cheers.

Thank you for your review. We took pride in dispensing our role as a tour guide and glad you liked Lester's service. Have a great day ahead and hope to see your friends and relatives in Penang soon.

Hi Savannah, Thanks for taking the time to write the review. All our tour guides are professional licensed tour guides who shared the same passion and drive to ensure guests enjoyed what they came here for. This is what we called Malaysia Hospitality, and we hope we can host your friends and relatives and get similar experience. Good luck on your subsequent time and have a safe flight home. Cheers..Max