Tours and Tickets

Custom Private Tour in Hakone with Optional Hot Springs Experience provided by Explore Hakone

Custom Private Tour in Hakone with Optional Hot Springs Experience

Custom Private Tour in Hakone with Optional Hot Springs Experience
5
Book in advance
from
$453.72
per adult (price varies by group size)
100% of travelers recommend this experience
This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
Tour snapshot
Duration:
6h 30m
Taking Covid-19 safety measures
Hotel pickup offered
Near public transportation
Ticket type:
Mobile
Free cancellation
About
Know before you go
  • Duration: 6h 30m
  • Mobile tickets accepted
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Available languages
English
What to expect
Know before you go
  • Duration: 6h 30m
  • Mobile tickets accepted
Available languages
English
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
What to expect
Need help booking?
Call the number below and use the product code: 19588P1
Important information
Inclusions
  • Nationally Certified Pro Guide
  • Beverages at a local tea house
  • Ticket for the Komagatake Ropeway
  • Entry/Admission - Hakone-machi
Exclusions
  • Lunch (around 1,500 JPY/each)
  • Optional admissions fee to open-air Hot Spring by a stream (extra cost)
  • Private transportation
Duration
6h 30m
Departure details
  • Traveler pickup is offered.
  • Departure Point: Your hotel in Hakone area, Odawara Station or Hakone Yumoto Station Dates: Daily, except weekends Return point: Your hotel in Hakone area, Odawara Station or Hakone Yumoto Station
  • Hakone-Yumoto Station, Yumoto, Hakone, Ashigarashimo District, Kanagawa 250-0311, Japan I'll be holing your name board in front of the ticket gate.
  • Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Additional information
  • Children must be accompanied by an adult
  • A maximum of 5 people per booking
  • Private hot spring experience is optional. Please make your selection at the time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Most travelers can participate
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
  • This is a private tour/activity. Only your group will participate
Inclusions
  • Nationally Certified Pro Guide
  • Beverages at a local tea house
  • Ticket for the Komagatake Ropeway
  • Entry/Admission - Hakone-machi
Exclusions
  • Lunch (around 1,500 JPY/each)
  • Optional admissions fee to open-air Hot Spring by a stream (extra cost)
  • Private transportation
Departure details
  • Traveler pickup is offered.
  • Departure Point: Your hotel in Hakone area, Odawara Station or Hakone Yumoto Station Dates: Daily, except weekends Return point: Your hotel in Hakone area, Odawara Station or Hakone Yumoto Station
  • Hakone-Yumoto Station, Yumoto, Hakone, Ashigarashimo District, Kanagawa 250-0311, Japan I'll be holing your name board in front of the ticket gate.
  • Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Duration
6h 30m
Return details
  • Returns to original departure point
Additional information
  • Children must be accompanied by an adult
  • A maximum of 5 people per booking
  • Private hot spring experience is optional. Please make your selection at the time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Most travelers can participate
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
  • This is a private tour/activity. Only your group will participate
Travel safe during COVID-19
Last updated: Jul 8, 2020
A note from Custom Private Tour in Hakone with Optional Hot Springs Experience
We are a member of the Adventure Travel Trade Association and we follow the rules & procedures developed by the organization to ensure that both guests and guides stay safe against COVID-19.
What you can expect during your visit
  • Regular temperature checks for staff
  • Temperature checks for tour participants upon arrival
  • Guides required to regularly wash hands
What you can expect during your visit
  • Regular temperature checks for staff
  • Temperature checks for tour participants upon arrival
  • Guides required to regularly wash hands
  • Hand sanitizer available to travelers and staff
  • Transportation vehicles regularly sanitized
  • Face masks required for guides in public areas
  • Paid stay-at-home policy for staff with symptoms
Itinerary
  • You'll start at
    Hakone-Yumoto Station
    Or, you can also get picked up
    See Important Information for details
  • 1
    Mt. Hakone
    Stop: 60 minutes
    See details
  • 2
    Hakone Shrine / Kuzuryu Shrine Singu
    Stop: 60 minutes
    See details
  • 3
    Onshi Hakone Park
    Stop: 60 minutes
    See details
  • 4
    Hakone-machi
    Stop: 20 minutes
    See details
  • 5
    Amazake Tea House
    Stop: 30 minutes - Admission included
    See details
  • You'll return to the starting point
+
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

5.0
37 reviews
Excellent
37
Very good
0
Average
0
Poor
0
Terrible
0

Kentkt
86 contributions
Jan 2020
Shin is a Nationally Certified Tour Guide who lives and works in Hakone. He is knowledgeable, personable and friendly and clearly understands and exhibits the attributes of an excellent guide -- he listens, adapts and customizes your experience based upon your input and preferences. We spent a day touring from late morning to sunset. He picked us up at our Ryokan and we discussed our plans for the day. We proceeded to tour Hakone from Lake Ashi and several other historic sites including temples, gardens, cedar forests, the old Tokaido Road, a 400 year old Tea House that is still in operation and other hidden and quiet historic sites away from the crowded tourist areas. Shin did a great job of sharing his local knowledge with us, We thoroughly enjoyed our brief time together and believe he provides great value for his attentive services. Worth seeking out!
Written January 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for visiting my hometown on the other day and having me as your guide. It was a shame that the weather was not perfect but I'm so happy to hear that you enjoyed the day. So did I! Every season is different in Hakone so I'm very much looking forward to serving you again in a different time of the year! I and my family love to visit Hawaii near in the future and we hope to meet up again. Fight On :)
Written January 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Eric N
New York City, NY27 contributions
I am writing this review while still being in Japan. Anyway, the tour with Shin was absolutely fabulous! He contacted me earlier with options of what to see and I picked out what I wanted to see. Shin was able to organize a packed tour together and even fit in time for the onsen!

Doing a private tour was perfect because I was able to get local insight into Japanese culture and history from Shin. I also didn't want to deal with the hassle of public transportation if I visited Hakone alone. Thank God I picked this option with Shin!

Shin is very fun and entertaining to chat with as well. He will take you to great local eateries and an awesome tea house with a lot of charm and character.

I highly recommend you book a visit to hakone with Shin as your tour guide!
Written March 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for visiting Japan and Hakone on the other day. It was a shame that Mt. Fuji was too shy to been seen but I'm so happy to hear that you enjoyed the day. So did I! It seems that you had a good time during your trip. There are still many great places in Japan so I'm looking forward to your next visit 😊
Written March 10, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

50sbelle50
Hattiesburg, MS205 contributions
Nov 2019
From our first contact with Shin, he made us feel very comfortable about traveling to Japan on our own. Through his contact with the owner of Ginyu Rakone, we had a wonderful room with both an inside and an outside onsen! To top it off, I had told him that it was my husband's birthday and he not only suggested a cake but had the downstairs bar set up beautifully for a private venue complete with cake, bartender, and over 100 candles scattered around. It was truly magical and a wonderful memory!
The next day, he met us promptly and guided us around the area and coordinated with Mother Nature to give us a beautiful day and an incredible view of Mt. Fuji! This birthday will be hard to top!
Thank you for everything, Shin. We had a great time!
Written November 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for visiting Japan and my hometown Hakone on such a wonderful moment in your life! It was my pleasure to guide both of you on your husband's birthday. I'm also so happy to hear that you enjoyed your stay at Ginyu :) You brought sunshine to the area on that day and Mt.Fuji also blessed your anniversary! I'm looking forward to serving you again!
Written November 20, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

EWON22
Seattle, WA11 contributions
Jul 2019 • Family
Our private tour of Hakone was amazing due to our tour guide Shin! The weather (clouds and rain) and Mother Nature (volcanic activity) prevented us from going up the Ropeway or seeing Mt. Fuji so initially we were disappointed, but Shin made the necessary changes to our itinerary to still give us a great tour and provided us with so much information about his hometown. Visiting the 400 years old tea house was one of my favorite part of our trip and was added due to not going up the ropeways, so it all worked out. My kids said this tour was their favorite part of our whole Japan trip! I will be recommending Shin to all my friends and family. Thank you Shin and we hope to visit you again to try to catch Mt. Fuji and ride the Ropeway!

PS: Thank you for taking the best family photo of our whole trip at Hakone Shinto Shrine!
Written August 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you again for visiting Japan and my hometown Hakone. It was a big shame that the weather was not so nice. However, I'm really glad to hear that you and your family enjoyed the day with me. So did I!! There are still other things to do in Hakone so please come back in a different season. Please extend my regards to everyone in the family!
Written August 8, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

sancrispino
Victoria, Canada24 contributions
Jun 2019 • Family
After reading so many 5-star reviews, I was quite disappointed when I learned that Shin was already booked for the day we would be in Hakone. However, he made arrangements for another guide to spend the day with our group. Hiroko, the other guide, was friendly, knowledgeable and organized, and definitely helped make our experience a memorable one.

Even though Shin was not our guide, all communication prior to our tour day was done with him. We exchanged several emails and he was always very prompt and thorough in his responses. His patience seemed to have no limits, as I kept changing my mind about the itinerary. I was very stressed with the logistics of our big group (12 in total, including very young children and seniors), and Shin's recommendation was invaluable in allowing us to get the most of our day in Hakone. He also gave us great advice about accommodation and a restaurant that would be good for our big group.

One of the reasons that I missed on booking Shin was that I originally thought that we did not need a guide. I was wrong, and it was too late when I realized it. I am so glad that Shin was able to set us up with Hiroko. If you have limited time in Hakone like we did, having private transportation and a guide will make a huge difference for a positive experience. If you are looking for a guide, look no further. Contact Shin @ Explore Hakone ASAP!
Written July 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for visiting my hometown with your family on the other day. It was a shame that I was not available to guide you all but I'm very happy to hear that you spent a good day with Hiroko! I will pass on this message to Hiroko :) I'm looking forward to having you in Hakone in a different season! We have so many other great places to visit. Please extend my warm regards to everyone in your family!
Written July 25, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nick R
Sunny Isles Beach, FL5 contributions
As a family, grandparents, parents and children (10 and 12 years old) we had a full day tour of Hakone with Shin Kaneko in a very comfortable minivan. Shin is very knowledgeable, personable, professional, and has an excellent, friendly personality! His English is very good, explanations clear and intelligent. We could not have even hoped to get a better guide! Highly recommend to anyone who want to see, learn about and enjoy this beautiful area of Japan. Thank you for taking a very good care of us Shin San!! (Miami & Cleveland, USA).
Written March 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for visiting Japan and Hakone with your lovely family. It was such a great opportunity for me to meet all of you and guide here in my hometown. The weather was not something we wished and I'm so happy to hear that you enjoyed the day. So did I!! I'm also happy to hear that you had a wonderful and sunny on the next day and saw Mt.Fuji very clearly. I have to thank you for bringing sunshine from Miami ! Please enjoy the rest of your trip and I and Hiroko are looking forward to serving you again. Please extend my warmest regards to your lovely family!
Written March 25, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JenKino
4 contributions
Oct 2018 • Friends
We hired Shin of Explore Hakone for a one-day private tour. Shin was awesome.....very knowledgeable of Hakone, it’s history, plants, and sakura trees. He also took us to a special area to get a beautiful photo of Mount Fuji and Lake Ashi. Shin spoke great English, super friendly and very passionate about Hakone. We thoroughly enjoyed spending our day with Shin, and highly recommend him as your guide in Hakone. THANK YOU Shin, for giving us an unforgettable experience. ALOHA and MAHALO!!
Written November 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you again for visiting Hakone and using my service on the other day. It was a really nice day and I was very happy to show you the beauty of my hometown Hakone. I hope you all enjoyed the day as well as the rest of the trip in Japan. Please extend my regards to everyone and I'm looking forward to seeing you again in Hawaii :D
Written November 13, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JenKino
4 contributions
Oct 2018 • Friends
We hired Shin of Explore Hakone for a one-day private tour. Shin was awesome.....very knowledgeable of Hakone, it’s history, plants and sakura trees to name a few. He also took us to a special area to get great photo of Mount Fuji and Lake Ashli. Shin spoke great English, super friendly and very passionate about Hakone. We thoroughly enjoyed spending our day with Shin, and highly recommend him as your guide in Hakone. THANK YOU Shin, for giving us an unforgettable experience. ALOHA and MAHALO
Written November 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you again for visiting Hakone and using my service on the other day. It was a really nice day and I was very happy to show you the beauty of my hometown Hakone. I hope you all enjoyed the day as well as the rest of the trip in Japan. Please extend my regards to everyone and I'm looking forward to seeing you again in Hawaii :D
Written November 13, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

fi43125
Hong Kong, China12 contributions
Oct 2018 • Family
Highly recommend this private tour by Shin-san to those who would like to explore the Hakone area in a relax & hassle free manner for a culture exchange. Shin-san has been helpful & straight-forward in organizing this tour, e.g. suggesting dinning venues not on our tour day, being considering & practical on our tour day, e.g. reshuffling our itinerary given the weather. An excellent opportunity in learning more about Japanese culture for those who are interested but not equipped with the language. p.s. photo package is also recommended to family groups like me,
Written October 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for visiting Japan and my hometown Hakone! It was my great pleasure to meet all of you and spend such a great and fun day with you all! I'm so glad to hear that you enjoyed the day too :D I hope to see you again and looking forward to serving you! Please extend my regards to your lovely family :)
Written October 30, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

luckypa
pittsburgh3 contributions
Oct 2018 • Couples
We hired Shin Kaneko of Explore Hakone for a one day private tour of the Hakone/Odawara area in early October. He was fantastic to work with and gave us a day we will never forget. Our contact with Shin began several months before we arrived in Japan. He was extremely responsive to our emails -- both in terms of the speed with which he responded to them and in his efforts to answer our questions and create an itinerary that would more better match our interests. His written and spoken English is flawless.

We had the misfortune of being in Japan during a particularly challenging weather pattern. The day before we were to meet Shin in Odawara, Typhoon Trami slammed into Tokyo, as well as the Hakone/Odawara area. Shin was extremely concerned about our safety and well-being and began calling and texting to make sure that we were safe, to provide updates on rail service (it was shut down that evening) and to discuss options for our tour. He immediately offered a full refund, which we appreciated. We still really wanted to try and go through with the tour, so we agreed to speak early the next morning and assess the situation. At all times, Shin's first concern was our safety and our ability to continue onto Kyoto from Hakone. Fortunately, the day after the typhoon turned out to be gorgeous and so we took the train to Odawara.

Our main reason for going to Hakone was to see Mt. Fuji, which had been communicated to Shin in advance. The mountain was out in full glory that day, and Shin made it his mission to make sure we got to see it from all angles. I am a bit of an amateur photographer, and Shin kept pulling over so that I could get yet more shots of the mountain.

Shin was born in Hakone and returned there to live several years ago. Accordingly, he brings great insight to the sights in the area and its history. He is a deeply spiritual person, and we gained a new appreciation for the Shinto religion from our conversations with him, something we had not received from our other guides.

All in all, it was an unforgettable day. Shin was, hands down, one of the best tour guides we have ever had anywhere. He went above and beyond to make sure that we were happy, safe, and getting the most out of our day with him.

We highly recommend him to anyone considering a trip to the Hakone area.
Written October 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for visiting Japan and my hometown Hakone on the other day. Yes, we were very worried about what the typhoon would have left. But it turned out to be one of the best days in the season! I still can't believe how clear Mt.Fuji was and it meant a lot for you as well as me :D I must say thank you for bringing sunshine to Hakone! Well, I hope you also enjoyed the rest of your stay in Japan. I'm really looking forward to serving you again :D
Written October 21, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Showing results 1-10 of 37
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Explore Hakone
foodfriend2016
foodfriend2016
00
Would return tomorrow
While the area is a bit touristy it deserves the attention.The settings are special and the people are warm and rec
Jorge M
Jorge M
00
Amazing!!!
I visited Hakone for second time. I went again with my family, and we explored different things this time. Excellen
Sarthak B
Sarthak B
00
Mesmerizing beauty and unimaginable experience
Before reading- the below review is for a day trip to Hakone. Does not include Onsen since I wasn’t inclined toward
ahjaybe
ahjaybe
00
Simply the best!
The other 5 star reviews say it all. Charming, knowledgeable, adaptable, passionate about Hakone. Super vehicle fo
430marielm
430marielm
00
Beautiful Tour of Hakone
Mr. Shin Kaneko gave us such an authentic, heartfelt perspective of his home town, Hakone. His attention to detail
dolley f
dolley f
00
Great personalized tour with amazing service!
We hired Explore Hakone for a full day tour for the 4 of us (our kids are 8 and 11) and we had a wonderful time wit
paulsaarma
paulsaarma
00
Hakone Day Tour
My partner and myself took a day tour with Mr Shin which was a fabulous experience. Our guide was knowledgable, ac
Hanine H
Hanine H
00
A must on your Japan itinerary
An easy 10/10 experience!! Shin did an outstanding job in showing us around Hakone. If you’re planning a trip to Ja
Amanda L
Amanda L
00
Kind and knowledgeable guide
It was our great pleasure to be guided by Shin for our day in Hakone. He took us to many places we would not have o
frantru2018
frantru2018
00
Hakone - a tour around japanese culture, social and food history, as well as today view
Shin Kaneko is a perfect gentleman and easy to go buddy, which in his calm and heartful manner brings along a deepe
aussure
aussure
00
Hakone-mount Fiji-lake Ashi
Excellent day with Shin who is a very good guide who loves the area were he was born. With in international exposur
antnat6
antnat6
00
Fantastic day spent with a very approachable and knowledgeable local guide.
We couldn't have asked for a better tour guide for our short time in Hakone. Being a local, Shin was able to make t
gilbertal2018
gilbertal2018
00
Awesome!
Shin is awesome and Hakone is beautiful. Go now! :) I particularly enjoyed drinking amazake at the traditional t
Take my word for it...
Take my word for it...
00
Beautiful Hakone with Fabulous Shin!
Hakone is a beautiful place to visit while in Japan. It's magical. It's quiet, calm and very different from frenet
Gehui T
Gehui T
00
Relaxing Hakone tour
Amazing experience. Shin-san is a really friendly and knowledgeable tour guide and a good driver! We had a great ti
Frequently Asked Questions about Custom Private Tour in Hakone with Optional Hot Springs Experience

Custom Private Tour in Hakone with Optional Hot Springs Experience will start at 9:00 AM. Discover and book Custom Private Tour in Hakone with Optional Hot Springs Experience on Tripadvisor


Custom Private Tour in Hakone with Optional Hot Springs Experience price starts from $453.72. Discover and book Custom Private Tour in Hakone with Optional Hot Springs Experience on Tripadvisor

Custom Private Tour in Hakone with Optional Hot Springs Experience cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Custom Private Tour in Hakone with Optional Hot Springs Experience on Tripadvisor