Do NOT use Tourist Jordan. The night before my tour was to begin, a Sunday night, I received an email at 20:00 stating that Tourist Jordan could not accommodate the tours scheduled on day #2 and days #4-5 which was Petra and Wadi Rum because they did not have enough people sign up. For an additional $108 and $188 they could do a private tour. The customer service number was an area code in New York, USA. A seven hour time difference plus offices would be closed on a Sunday evening. I sent an email. A response was not received until 10:00 on Monday. Finally a phone call followed. I stood at the baggage pick up in Amman, Jordan airport discussing this problem with Tourist Jordan. Actually I spend 1.5 hours in the Amman airport waiting to figure out what to do since part of my package was the hotel room for my stay in Jordan. I wanted to cancel the entire tour since Tourist Jordan could not accommodate 50% of what was scheduled. I was informed they require 30 day notice. Bruno, a supervisor, called me to remind me of the terms of the tour. When I questioned the situation he abruptly hung up on me. I was stuck using Tourist Jordan. The first tour required me to take a taxi from the hotel that was part of the package to a different hotel for pickup. I was the only person being picked up from that hotel. The driver/guide was from Jordan Experience. He was great. It seems that Tourist Jordan takes the bookings then farms them out to other companies. Jordan Experience was wonderful. Contact them instead.

The hotel is in a centralized location with plenty of food options. You are also not too far from main attractions in Amman by-way of 15 minute Uber or Taxi ride. I recommend Uber because most taxis do not have GPS and unless you know Arabic the driver will try and take you to places you may not necessarily want to go.

Excellent Service from start to end, and our driver Ahmad was wonderfully respectful, attentive, kind and flexible. Fully recommended.

A great experience! Would recommend Tourist Jordan to anyone. Our driver and guides were excellent and so helpful. Wadi rum and Petra were stunning

I actually had to cancel this trip. The company advertises easy cancelation, which I did within the time period specified. Five months later, I have not received my refund, and now my inquiries are ignored. Easy cancelations - don't believe it.

I don’t know where to start. Amazing experience. Awni, our driver is one of the highlights of our entire trip! He was so knowledgeable and friendly. You could tell he truly loves showing off his country to travelers.

This trip was absolutely amazing!! It’s a must if you are visiting Jordan!!!!! Can’t wait to go back!!!!! Love this company!!

We had a wonderful holiday organised by Tourist Jordan. We didn't pay for a private tour but ended up with one, which we didn't expect. Our driver Awni took us around in a van with just 4 of us. He was really good, not just a driver but he also explained things about Jordan to us which wasn't really part of his duty. We had 3 different local guides while we were there. A representative from the company called us almost daily to check on us and kept us updated with detail. We travel from Dead Sea, Amman, Jerash and Wadi Rum and all those places are amazing. In spite of the war in their neighbour countries, it felt very safe there. I noticed there are police and army at all tourist site entrances.

Superb trip. Wanted to see Petra & the Wadi Rum but was genuinely unsure about glamping & overnight stay element that seemed widely offered, especially as we already had a hotel booked, which would mean unnecessary duplicate cost. One day private tour trip with all tickets included so no hassle seemed like a fab option for us. we got collected on time from our hotel with a fantastic local driver Nadal; who showered us unprompted with water; snacks & pre-selected "clean" toilet stops. He even volunteered for an unscheduled photo stop for us at the Salt Sea. Nothing was too much hassle even though he must have been driving/working for 16hours+. As for the local tour guide at Petra - Mohammad, was brilliant. Knew so much, superb at navigating the locals too so we didn't get too hassled. Really thorough history & experience was second to none. Lunch was hearty at the Sandstone restaurant. Staff were friendly too. Next stop (even though we were a little later than planned) was to the Wadi Rum. Bedouin guide was friendly, even had his small son with him riding up front. Could not take more photo's for us; knew all the tricks & where to take them to get maximum effect. Really welcoming & we were given hospitality - free tea (no hard sell) at one of the local camps unprompted. Honestly, an enjoyable experience start to finish. Not to mention we still managed to have breakfast & be back in time for a late dinner at our half board hotel in Dead Sea. What stood out most to me was that I got instant email confirmation; follow up text messages confirming names of driver etc but also in the middle of the day, the manager called our driver & asked to speak with me to check how our experience was going & how everything had been so far. What a wonderful touch of true customer service! Often rare these days but felt really genuine; enjoyable & really secure trip. Highly recommend!!

Perfect organization and activities. Excellent driver. Local food always good. The night in the glamping was amazing and the tent was fully clean

Couldn’t have been more chilling and relaxing and at the same time breathtaking. Once in a lifetime event that simply has to be done and experienced.

We hired a transfer from Amman to Wadi Rum, a three to four hour drive. The van shuttle and driver were very good, however tow of the seat belts were broken. As a result I had to sit in the way back and not next to my wife. It was harder to have a conversation on the long ride having to talk over the road noise

Booked a trip to wadi rum and Petra with this company. Seemed reasonably priced compared to others. Some issues about pick up time differences but resolved with live chat function on the website. Around 2 weeks before our trip was supposed to start our flight was cancelled by the airline. This made it impossible for us to go ahead with the trip. Tourist Jordan boasts a cancellation policy which suggested I would receive a full refund less credit card fees. Had this been actioned I would definitely have rebooked once flights were available again. After several emails, WhatsApp messages, contact forms and live chat attempts I have received no response from tourist Jordan. I have paid >£600 for nothing. Would not recommend at all.

Avoid this company. My trip was a total mess. I booked with tourist jordan aka tourist Israel a three day tour starting at the dead sea, ending in aqaba. The website looks very nice, but don't be fooled. I joined at the dead sea and there was right from the beginning confusion about the meeting time. When the driver arrived we went to aqaba to meet the group, but they had already left. So we went to Wadi Rum and waited till 5 before we even met the guide who was clearly not able to manage all the people. We didnt have a lunch break. The group we joined was very big. There was not enough space in the jeep for the tour around Wadi rum and we saw only very little of it. Shame, because it is really beautiful. The beduine camp was nice. Then we went to Petra, the tour was overbooked, so the guide had to sit on the floor in the bus. On the way the bus drove at one point on the wrong side of the road. We stopped in a tourist trap shop and arrived in Petra around 11 and it took very long for hotels and entry tickets to be arranged. The tour in Petra was a joke and I was asked to pay 5 jod more for a two day ticket eventough it was included. I got the 5 jod back by contacting the agency. The hotel in Petra was OK. The lunch place they bring you to sells overpriced drinks. The next morning I had to pay extra to get an early pick up to get to Petra. The agent in Petra lied to me and the other tourists about the shuttle to little petra. It is free and included in your ticket. They just want to make more money. I booked the trip to end in aqaba and again I had to fight to be left in the center and not at the boarder. On the way to aqaba, we stopped in the same tourist trap then the day before to buy overpriced souvenirs you can find in every corner in jordan. My advise: Just organise it yourself. Jordan is beautiful and save, but forget this company!

Amouri was all around great. From his driving to his knowledge of the little interesting facts of all the different sights and places, he did an excellent job. Much thanks.