The Tri Jaya team looked after us on our North Sumatra tour like only a family business can. Responsive and attentive to all the details, we did a loop through Bukit Lawang, Beristagi and Lake Toba, giving us jungle, mountains and sunsets on the lake. Our driver took a detour so we could book our onward bus ticket from Parapat to get us out to West Sumatra and he made the whole journey care free. You can customise the itinerary, it was no problem when we asked for a jungle camp and an extra night. A great introduction to a very special place - see you next time.

From first contact with Diana who instilled confidence to Mr Ruslan who expertly got me to destination to Mr Udin who so generously shared his passion for the jungle and the orangutans, everything was smooth and professionally executed. I highly recommend this team!

My friend and I did a 7 day tour through North Sumatra with Trijaya and enjoyed it very much. We appreciated our driver Udin, who is a great and safe (!) driver, but also had a keen eye for our needs. Udin helped us to find specific locations (we were in interested in Dutch-Indonesian Colonial heritage), or just lovely viewpoints on the way to our next destination. The car we used for the trip was in excellent shape and the hotels of good quality. Note that transfers between your stops will take much more time than you'd expect based on sheer distance, so you'll spend a considerable amount of time in the car. Make sure to enjoy the hustle and bustle of the road side as well!

Private Day Tour from Medan: Mount Sibayak Morning Sunrise Expedition. Amongst the tour operator that I reached out to, Tri Jaya Tour & Travel was the most responsive and efficient. Diana was conversant in English and she addressed my queries as a solo traveller patiently. Driver and tour guide for the hiking were conversant in English and looked out for my safety. They were also knowledgeable and introduced me to Medan and Indonesian culture during the journey. Overall, it was an enjoyable experience with Tri Jaya Tour & Travel. Thank you Diana and her team!

The sunrise hike up the volcano was very good and guide was very knowledgeable. The volcano and crater are very impressive. Unfortunately it was a weekend so everywhere was full of locals camping and hanging out and as there were so few westerners we got hassled alot for photos. The hot springs were in fact public geotherm baths again full of locals (fully clothed) in the baths. As the only westerners, we were openly stared at and felt very uncomfortable so didnt change or use the baths. Therefore, our trip was shorter than expected. Guests booking this trip should be advised that they need to be covered if they use the baths. Also feel the trip was vastly overpriced for what it was.

Diana was very efficient and quick in her response. She made sure we got the best hotel rooms, guide and driver. We especially liked our room in Tabo Cottages as our room was directly facing Lake Tabo. Our Mount Sibayak guide was also super knowledgeable and was the only guide during the hike who cooked eggs for us in the middle of the volcano caldera. I would highly recommend this tour agency to anyone who wishes to visit North Sumatra as Diana really tried her best to arrange the best guides and accommodatio for us.

We undertook a bespoke 10 day tour. Program was designed with them and was very flexible. The hotels we stayed in were as advertised but the trip was made very special by Dedi our guide who drove us round. He was very courteous and knowledgeable. Everywhere we stopped he selected an excellent local guide. We say multiple semi wild and wild orangutans and a flowering Rafflesia Arnoldii plus great volcano experience. We did not want to eat in hotels but try local establishments and Dedi guided us through this without an illness for ten days and great varied food.

Wonderful 4 day private tour to Bukit Lawang and Berstagi to climb the Volcano. We had a great driver, really nice Hotels in Medan (Deli River Hotel) and Bukit Lawang (Ecolodge). Just the one in Berstagi (Hotel Sinabung) we did not like, food was bad and gave my husband tummy trouble. The local guides in Bukit Lawang and Berstagi where nice and knowledgeable. We saw 6 Orang Utans in one day. Fascinating. This agency is a big recommendation for trips from Medan.

We contacted Tri Jaya about a nostalgia tour to Medan, where we lived as children in the early 1960s. Our trip well exceeded expectations. We stayed at the Deli River hotel which was a very pleasant oasis with nice large rooms and friendly and efficient staff. What really made our trip was our guide/driver Anto who threw himself into the nostalgia project with enthusiasm to match our own. He took us to places we recalled, introduced us, chatted and facilitated discussion about our history and the places we visited. As another review said, he was intuitive; he picked up what interested us and helped us experience not only locations but also food and other aspects of Indonesian culture. Plus with two full days we had the opportunity to go to other places such as the Grand Mosque, the Tjong A Fie Museum, the Maimun Palace, Museum of North Sumatra and Maha Vihara Maitreya temple. We were also impressed by Tri Jaya's organisation. Everyone seemed fully briefed on who were were, what we wished to do, and what we had done! Not a single detail was overlooked in making our experience a memorable one.

I was in Medan, North Sumatra 5-14 Dec 2022 and I stayed at the Deli River & Omlandia Restaurant hotel. These folks arranged my tour to Samosir island( Lake Toba), returning via Brastagi; anor shorter trip to Ka. Lawanq forest. I am all praises for the tour package arranged for me. It was not too heavily packed for the 3 night tour to Samosir isle and return. Aside from the lousy weather understandable- end of monsoon period), it was a beautifully hotel on the island literally on the shores of the idyllic and placid waters of L. Toba. Hotel aside, cultural sites aside, what stands out as outstanding and highly commendable is the driver and the vehicle given for my use. The driver, Ucok Erwan was more than a driver to me. A gentleman, polite and one wt deep knowledge of the place, he served as my informal tour guide as well. If one prefers quiet time, one simply has to tell him and he respects our need for quiet time. I was recovering from a bad back and having been advised by the management of Tri- Jaya, Ucok took great pains emphasis added) to make it as comfy a journey for me. I am truly indebted to him and the tour company. Apart from that, Ucok was also always thinking on his feet and quickly changed my return route in view of the never ending heavy rsins( fear of landslides), but only after seeking my agreement; but without compromising on the sites we had in my plan. My day trip to Bkt. Lawang to see orang utans in the wild is anor outing that I will never forget. Here, apart from the ride, it was pre arranged that a local guide would accompany me on my jungle sojourn. I can't recall the local guide's name(I think it was a Mr. Shukri- but Ucok n Tri Jaya will know), always gently held my arms/ hands to ensure that I did not slip and fall in the really wet and slippery hill slopes of the jungle. In sum, my holidays in Medan, 5-14 Dec 2022 is certainly memorable and you can bet that I will do it again, wt Tri Jaya tours of course, to cover Lake Toba, Brastagi ( mainly bc the weather was so horrible that I could hardly see the volcanoes), apart from other areas of this idyllic island of Sumatra. And I would, would visit orang utans sgsin - with my favorite driver, Ucok Erwan. Thank u.

Great experience- Erwen was a great driver who showed us all the sights with aplomb. Orangutan hike was fantastic seeing the orangutans in the wild versus rehab centres where i have seen them before in Borneo. Volcano hike was a great experience - fantastic views which me and my son enjoyed. Hike was around 6-7km all round so was comfortable if fit

Together with my girlfriend I had an amazing 3-day custom made itinerary in Sumatra. From the Orangutans in Bukit Lawang, to a hike on the Sibayak vulcano and drop-off in Samosir. Everything was organized perfectly. The hotels were great, the tours were amazing and the personal contact to arrange everything was highly appreciated. Special thanks to our driver, Anto, who was the one tying all puzzle pieces together. He is very friendly, knowledgeable and caring. My girlfriend is recovering from a knee injury, but she was nonetheless still able to do everything because we could adjust to her pace. All in all, I would definitely recommend Tri Jaya!

In Indonesia we, 3 generations, visited Sumatra to find back a place from ‘oma’s’ youth. Searching on the internet we came across the website of Tri Jaya Tour & Travel in Medan. With the help of Diana Pardamean we planned a 8-day trip across North and West Sumatra. Unfortunately we had to postpone the trip due to Covid19. So we were very pleased we could still make it 2 years later. Diana kept responding quickly to all my questions and everything was very well arranged. We were picked up from the airport in Medan by our private driver and guide Dedy Suhaidi, who brought us to the beautiful Deli River hotel. There we could rest, swim and have a lovely dinner in the restaurant. The next day we went with Dedy on our trip. He showed us the highlights of Sumatra, including Brastagi, Bukit Lawang with its orangutans, the Batak heritage on Samosir island and Bukittingi. Finally we visited the the former womens camp in Bangkinang. We enjoyed our trip with Dedy a lot. He is a friendly and very helpful guide who knows a lot and answered all our questions patientely. In addition he is a safe driving chauffeur and a very pleasant travel companion. When you are looking for a Sumatra tour we can highly recommend Tri Jaya Tours and Dedy Suhaidi. You won’t regret it!

We really would like to thank you for the beautiful Sumatra trip. The trip, the landscape and the nature were very beautiful to experience. One absolute success factor was our driver Anto. Mas Anto is a very experienced and careful driver, who knows his island well. In additon to the program, Mas Anto showed us many things we are really interested in. When we had health issues, Mas Anto took very good care of us till we were fully healthy again. We really enjoyed it, Thank you very much, Mas Anto

Barumun is very nice to visit with kids. The people are very kind and the animals are very approachable. It was a full day visit seeing elephants, tiger, monkeys and hornbill birds. Lunch was local and tasty. Breathtaking views. We even saw their new homestay location with stunning view. Unfortunately we didn’t book this. Highly recommended to visit or take into your itenary.