The staff is very friendly, they help provide the information needed.There are lots of tours to choose from, the staff will explain in detail, they always give the best prices

We had a very good experience with this local tour! The communication beforehand and during the trip was excellent, which made us feel comfortable and well-prepared. At every stop, there was a guide included or our wonderful driver, Dodo, would accompany us to take some amazing photos. The scenery was breathtaking—Indonesia's natural beauty is truly something to behold. The sunrise at Bromo is an absolute must-see, though it is quite popular and can get crowded. Fortunately, we stayed at a hostel very close to the entrance, making the early morning start much easier. Our driver, Dodo, was exceptionally friendly and always checked in to make sure everything was fine. Overall, it was a fantastic experience, although we were a bit disappointed that Ijen was closed during our visit. Nonetheless, we highly recommend this tour for anyone looking to explore the beauty of East Java!

Many thanks to our driver Didik! He told us a lot about Java. Very friendly! We had a great tour! Unfortunately Ijen was closed because it was active but we get an alternative programm. The tour operator was very helpfull! Many thanks. You all made our honeymoon perfect!

We arranged a trip from the agency Smartine to do Tumpak Cewu waterfall, Madakaripura waterfall and Bromo. Ijen was closed in those days. We are very happy with Eki from the agency and specially with our driver DODO! An amazing man and driver. He’s made our trip easy and safe. He gave us a present for our honeymoon. We are very happy with the trip. WE HIGHLY RECOMMEND MADAKARIPURA!!! Do it! It’s the best thing we ever seen!

Nice trip with Didik. We visited Tumpak Sewu and Mont Bromo, he was a super driver from Malang to Surabaya. Nice to talk with him, very interesting to speak about Indonesian culture and way of life. Mont Bromo trip is great but the accommodation is not super confort (cold shower).

Dodo was the perfect driver and company for three days. Always smiling, very kind, helpful and on time. He gave us a lot of information about Java and took us to secret and stunning places. He checked us in and out of the hotels, bought tickets and drove around safely but still Indonesian style, which we enjoyed experiencing. He even arranged our pick up from the ferry on Bali. We would definitely book him again!!!! Thumbs up for Dodo - I wish there were more than 5 stars!

I COULDN’T ASK FOR BETTER. The trip went beyond expectations, everything was organized perfectly exactly as I asked. Perfect timing, comfort of the car, perfect accommodation, water always ready. Heri drives so well, he immediately made me feel at ease in his comfortable car. He is a very nice and kind person, he explained to me along the way many things about his country and many small details that made the trip special. He knows all the spot well and knows where to take you to avoid crowded places of tourists and let you discover special places. He is very sociable, with him I had the opportunity to talk to the locals even if we spoke different languages. Professionalism, punctuality but also many smiles and sociability.

We had an amazing time during our tour! The agency was super helpful, they added sunrise at Borobudur temple and drop off at the end of the tour in Ketapang harbor (ferry to Bali included) on our request. We spent one day with Agung in Yogyakarta while visiting the temples and the rest of the time in Malang and on mount Bromo with Didik. They're both super nice, friendly and qualified. They also speak a really good English so we had great conversations about local history and culture during our trip. Unfortunately Ijen was closed due to volcanic activities but the agency gave us immediately different new options to choose. We decided to visit Baluran National Park and we didn't regret it! We totally recommend this tour and agency!

The visit was well organized with a tour guide and a driver very friendly and helpful. They also help us with photos and videos! The visit was an amazing experience, the sunrise even more than the waterfalls. Very recommended!

I have mixed feeling but both our guide Didin and the volcano did the job! Ups: - Guide Didin very friendly. Was waiting for us at Surabaya station with some fruits. He gave us informations about Java, bought us some local fruits (coconut, sugar cane, snake fruits, etc) and he could show us the best spots at Bromo volcano. - we had a big van for our family of 4. Since we had a long road between Bromo and Ketapang harbour, we had a lot of space in the van. The kids could sleep after the very early wake up to see Bromo. - the sunrise views on Bromo are just amazing and are totally worth the early wake up. Downs: A little disappointed with the Smartline agency. - I had to remind them of my train tickets that they had to buy from Yogja to Surabaya - They did not inform us that Ijen volcano was closed though we had booked a 3 days/2 nights tour. By chance, I heard from a local guide in Yogja that the Ijen volcano was closed and I was the one contacting Smartline for an update. Luckily, I was able to modify our travel arrangements for the rest of our trip but I think that a travel agency should keep clients informed about such important informations. - The hotel that the agency booked for us was really low standard and badly situated due to a late booking on their side. Initially, they proposed Lava Cafe which is not high standard but right at the entrance of Bromo. Finally, we ended up in Lava hill resort which is at a much lower altitude which means that you need to wake up about 1 hour earlier!

We spent a magical experience at Bromo during the sunrise and the rest. A lot of people but because it was in July and during the week-end but still awesome and beautiful :-) Helios did the best to make us cumfortable. They borrowed us jacket for the cold, water, breakfast, snacks. Furthermore, I asked them for others tours/transfer in Java and they always answered to me and proposed me good advices and prices.

Very good service, well organized and a fantastic driver. We booked 3 days (Malang, Tumpur Sewu waterfalls and the thee plantation) with a drop-off in Surabaya. Great experience.

I had an amazing and challenging few days in East Java. I took tours to Kawah Ijen, one of the best experiences of my life, to see the blue lava and the world's largest acidic lake. Then from Malang, the excursion to Mount Bromo was another wonderful experience. To finish my tour in this area of Java, I did a day trip to Tumpak Sewu waterfall. All the tours started on time, and the drivers and guides were very attentive and professional. If you're thinking of booking tours in these areas, go with Smartine Indonesia Travel. Your days will be guaranteed, but be sure to check the weather forecast first for the best experience, as that's the only part no one can control.

Dodo was a very kind and helpful driver, even though his English wasn’t always very good, he always tried his very best and showed us the best spots and highlights! Only the accommodation at Café lava hostel was a very basic, there is no heating so make shure that you take enough of wam clothes without you on the trip. The overall trip was very well prepared! We enjoyed it so much!

I spent 3 beautiful days with my driver Didik driving through East Java! Great time together! I met Didin my guide for Bromo and Kawah Ijen. Both sunrises were breathtaking! Lot of tourists tough but Didin took us in spot where we could be all alone! I really recommend this 3 days tour because you can see a lot in a short period of time. The car was very confortable, I had snack and water every day! Didik brought me to local warung to taste basko and typical food. It was perfect!