Hello Femke, this is what our company seeks with every tour, sharing these authentic experiences in untouched places. The village of Pile is one of our region's hidden gems. We are glad you enjoyed our tours. Thank you for your review!

Dear traveller, We really appreciate your comment in Tripadvisor, as it help us to improve our service. We are really sorry you did not enjoy your tour with us. As we already explain in the e-mails we sent to you, there were unexpected problems with transportation and the local government that were out of our control on this day. Yet, we did all that was in our hands to solve the problems and tried to make you feel comfortable. All our guides have a wide experience guiding, and are prepared to give an informative, interesting and genuine tour. Yet, some guides work more often than other depending on the amount of tour we have, which may be the case why Denis said he only guided occasionally. Concerning the part of the tour where you were supposed to see how Panama hats are made, we would like to sincerely apologize for that, and take all the responsibility, as that it is not included in the tour, and should not have been in the description. We have now updated the information in order that things be clear: to see the process of the Panama hats there will be the Panama hats road. Again, we are sorry you did not enjoy your day with us, but please be assured the quality of our customers experience is a real preoccupation and we will do our best to improve the service and make sure it will not happen again. Sincerely, The Narwell Team

Hello, Thank you so much for your review. We have 7 years experience in the market, but we recently opened a new product that is the last minute half day tour, for travelers without reservation. Gabriel is the new owner but has been working with the company since the beginning. We are so glad you liked our new half day tour, we are working to make it better for the next cruise ship season starting in August! We hope to see you again. Best Regards, The Narwell Team

Dear Mrs. Woldridge, Thank you very much for your review. As the new manager, I'm replying to old negative comments that we got in the past years, luckily they are just a few and all of them apparently happened the same day. This day we had to move all our groups in a big bus to another area so you could get to your individual bus, we had to do this because of the former tourism authorities in that time were disorganized and made us move at the very last minute. We are sorry if nobody explained the situation, that was the first thing that we had to do at that moment, but were shocked and trying to make everything work out, so you could start your tour. As you may see in our reviews since 2017, everything is running smoothly with the authorities, so we haven't had this kind of problems anymore. Certainly, this kind of reviews makes you work harder to fulfill the needs of our clients, and we appreciate your words. It's a pleasure to let you know, that we improved our services, taking all the necessary actions (changing tour itineraries, new vans, and buses, better communication, discounts, guide, etc). If you get around Manta, I hope you give us the opportunity to show you around and change your mind about Manta, there's plenty to see and discover. Thank you very much for your comment, I surely think all this feedback is great to grow as a company, I just hope that satisfied clients are equally encouraged to leave a review as the unsatisfied ones. Best wishes, Gabriel

Hello Brett! I personally had the opportunity to guide you on this day, and it's amazing to hear that you were enjoying the experience just as I did. If you come back around Ecuador please let us know, best wishes!!