PESIMA EXPERIENCIA GUAJIRA / BAD ALTERNATIVE TO GUAJIRA TRIPS Lack of information, lack of attention, lack of coordination between sites, lack of customer service. First, they said that they would pick me up at the terminal; however, once there they told me if it was possible to take a taxi and get to the starting point. I did not see a problem, without realizing that the signs of disorganization would begin there. I took the taxi and arrive at the starting point, where they told me they had made the wrong pick-up point for the people of Santa Marta and that we would now leave an hour later. Before leaving, they asked us to say what we were going to have lunch, however, when we arrived at the lunch site it took a long time for them to locate us and they did not know what we had ordered, so lunch took more than an hour to arrive. With these accumulated delays, the time in the points was limited and I could not fully enjoy the landscapes. At night, there was not even a mosquito net in the hammocks, and although we were told that at 6 am we should be ready to go, the accommodation site does not manage those times for breakfast. As it was impossible to go up to Punta Gallinas, they offered some alternatives, and we opted to go back and get our money back. However, at the time of making the claim, we saw BAQUIANOS is only an intermediary and that the "operator" is another company, so it is not clear who to claim. According to the "operator", Baquianos is the company that has the money, but they do not know if they work on weekends. In other words, they are partners, but they do not know their working hours, and BAQUIANOS since Sunday has not given an answer via WhatsApp, subject to returning what they consider and when they consider it. In summary, the tour activity to Cabo de la Vela with this agency is a terrible option, if something happens during the weekend there is only one left and no backup, between the operator and the agency they do not even know the working hours, They do not have coordination with the accommodation, food, or transportation sites.

I booked a trip to Parque Tyrona through Baquianos. The organization was absolutely chaotic. There was not a single English-speaking guide with. Included in the price was a pick up and drop off from the hotel. On the way home I was suddenly taken out of the bus and into a cab. Then the taxi driver drove with me for another 20 minutes to refuel. This provider I can definitely not recommend

Excellent attention, the landscapes are surrealist inside and in the middle absolutely nothing makes you deel you really leave the city and can really enjot the adveture

I found Baquianos through a partner company and didn't regret its choice. The tour was organised thoroughly. Plenty of preliminary information was given, the guide Carlos and interpreter Enrique were knowledgeable, available at any time and we have had a lot of fun. The accommodation, food /cooked for us at any place we were stopping/, the care of the environment and the respect to the local indigenous people lifestyle and beliefs, deserve emphasis as well.

Our trek with Baquianos was great. We toured with a group of 15 and had a guide, assistant guide and interpreter. We were well fed and the guides were prepared and knew the trails well. Conditions are tough, especially with rain. So come well prepared to be wet!

It's an amazing place. And the guide people were excellent persons. Congratulations to Pedro, Duleidis Patricia y Enrique. Go Baquianos!

Its was great, the Nature and really nice Guides. Only that my friend and i got sick at the mountain. But the guides took us directly to the Hospital and the insurance payed the price. So they helped out how much they could.

The Ciudad Perdida hike was all that we expected. A strenuous hike, an informative and friendly guide (Luis) who kept us moving appropriately, good food, nice sleeping arrangements given the conditions, nice swimming holes, and a beautiful endgame. I would ask for Luis if arranging this trip for someone else. Addition to their list - bring a small camp towel.

We were on the trek to the lost city and it was very beautiful. For us it was more the journey to the attraction than the attraction itself (since it was filled with tourists) We were a small group, a guide and a translator. We learned a lot about the culture and area and the pace was suitable for the whole group. Sleeping facilities were very basic but nice and food and snack stops were very good. Would highly recommend to all.

Had a great time in this trek . Both Hernan and Sebastian were awesome guides and would definitely recommend to anyone who wants an adventure :)

Amazing trip and so well organised. Our guide was really knowledgeable and respectful and the scenery on this trek is a paradise. Thank you for a wonderful trip!

Couldn't have asked for a better experience. Ruth, Enrique, and Poncho were friendly and helpful guides, while Jonathan was an excellent cook. A great experience all around

Importante if ypu contact the list you have and send a better specificacion of cloths: For example: Trekking shoes, 3 Treking pants and 4-5 Treking Blouses would de enough Some people went withou the correct clothing ( Winter Boots - short sleeve shirts )

Loved this opportunity to hike to the Ciudad Perdida! Just so you know, this is a challenging hike -- think 8-9 hours hiking each day, with many long uphill stretches. Know your limits! Definitely worth the value for those seeking this experience, food along the route was amazing, Don Carlos was an incredibly knowledgeable, physically fit guide, and accommodations were perfect. However, I would have liked to have a guide specialized in giving knowledge about the Lost City once we arrived. All in all, definitely worth it and would highly recommend!

We did the Lost city trek. The overal trip was nice, and we cannot complain about the guide. For an adventuring type it might be a bit too luxurious (with a cook also trekking with us, the food was nice). However, in the third basecamp, we were told we could hang our clothes to dry during while we went up to the archeological site. When retrieving my clothes, my brand new hiking pants (100 euro value) was missing. Appearently (we were not told), I hung it just outside of the view of the camera. Because I don't think people do a five day hike to steal clothes they already have, I suspect someone from the basecamp to have stolen this. They were the only ones who know the item was just outside of camera reach, and also had the opportunity to do so. Furthermore, they were not helpfull, since we did not payed them directly (everything went via Baquianos). I was not heard when trying to fille a complaint to this camp (our guide said it was too bad, but nothing could be done), and when filling in a form to rate the trip at the end, we could not even rate the accomodations. I have mailed Baquianos about this, but after two weeks I am still awaiting a respons.