Please wait in the hotel lobby. Your driver will find you by eye contact, or read your name from his pickup list. The hotel pickup is 24 hours available.
Frequently Asked Questions:
Q: Is your service better than calling a taxi on site?
A: Taxi service is not always available in Changchun. If the hotel doormen can not find a taxi for you in time, the stress of waiting for a taxi will cause big problem. Using this transfer service, you will have a better vehicle, better service from a reliable national car rental company, plus 24/7 backup from a local travel agent. The pickup will be arranged at your preferred pickup time.
Q: Do you pickup from my hotel?
A: This pickup price is for hotels in downtown Changchun only. It includes 7 districts of Chaoyang, Nanguan, Erdao, Kuancheng, Lvyuan, Shuangyang and Jiutai. Other districts are named as Outskirts Changchun. Hotels in Outskirts Changchun will cost additional charge. Please check if your hotel is located in downtown Changchun before you make a booking.
If your hotel is in outskirts Changchun, the additional cost will be advised by the local travel agent.
- Plan A: If the local travel agent has receiving your reply of approval of this additional cost in time, booking will be confirmed.
- Plan B: Booking will be cancelled automatically and refund will be arranged for not receiving your approval in 24 hours.
Q: What should I do if I can not find my driver?
A: Telephone the local travel agent. The staff will ask you to pass the phone to a Chinese standing beside you, find out your exact location. Then please wait here. Your driver will come to you. Do not move! Do not go to airport by yourself.
Q: How can I modify a reservation?
A: Please use the urgent contact number on your voucher, contact the local travel agent as early as possible.
Q: How can I cancel a reservation?
A: Please use the urgent contact number on your voucher, contact the local travel agent as early as possible.
Q: Will the driver telephone me before pickup?
A: No. Your driver does not speaking in English. The local travel agent will be your backup.
