Please wait in the hotel lobby. Your driver will find you by eye contact, or read your name from his pickup list. The hotel pickup is 24 hours available.
Frequently Asked Questions:
Q: Is your service better than calling a taxi on site?
A: Taxi service is not always available in Suzhou. If the hotel doormen can not find a taxi for you in time, the stress of waiting for a taxi will cause big problem. Using this transfer service, you will have a better vehicle, better service from a reliable national car rental company, plus 24/7 backup from a local travel agent. The pickup will be arranged at your preferred pickup time.
Q: Do you pickup from my hotel?
A: This pickup price is for hotels in downtown Suzhou only. Downtown Suzhou includes 3 districts of Gusu, Xiangcheng and Wuzhong. Other districts are named as Outskirts Suzhou. Hotels in Outskirts Suzhou will cost additional charge. Please check if your hotel is located in downtown Suzhou before you make a booking.
If your hotel is in outskirts Suzhou, an additional cost will be advised. You will be asked if you prefer plan A or Plan B.
- Plan A: Reply of approval of the additional cost, booking will be confirmed.
- Plan B: Refund will be arranged without receiving your approval in 24 hours.
Q: What should I do if I can not find my driver?
A: Telephone the local travel agent. The staff will ask you to pass the phone to a Chinese standing beside you, find out your exact location. Then please wait here. Your driver will come to you. Do not move! Do not go to airport by yourself.
Q: How can I modify a reservation?
A: Please use the urgent contact number on your voucher, contact the local travel agent as early as possible.
Q: How can I cancel a reservation?
A: Please use the urgent contact number on your voucher, contact the local travel agent as early as possible.
Q: Will the driver telephone me before pickup?
A: No. Your driver does not speaking in English. The local travel agent will be your backup.
