I would HIGHLY recommend this tour. We had dolphins swimming beside us, saw whales, sea lions and penguins. We even rescued a couple stranded fishermen whose boat broke down. Once back on the cruise ship, we discovered we saw and were closer to penguins than the cruise tours. The crew was friendly, knowledgeable And helpful! Cant say enough good things. 5 stars!!!

This was an amazing trip and something I will cherish. The crew were kind and very knowledgeable. The penguins were so adorable 😍

The staff was very attentive and knowledgeable. The information they provided was good and helped us to understand the area better. As a local provider they have their own transportation and boat if that’s something you look for. They were very forgiving on the check in time since our tender from our cruise had difficulties and made us late but they had sent some people ahead and left a driver to pick up people that arrived a bit later. The experience was once in a lifetime and we enjoyed it immensely. If you get seasick make sure to take something since several people felt sick on the ride there. But the tea they offer helped settle my stomach. If the weather broadcast says rain make sure you dress up appropriately since we got drenched when we arrived at Magdalena Island.

Our tour was not able to make it out to Magdalena Island. The wind was so strong the boats we needed from the morning tour returned back two hours late. Several of those passengers got sick on the boat due to the winds and the waves. Given the late start, it was questionable that boats would return on time for us to make it back on our cruise ship, should we want to brave the winds and the waves. The tour operator gave us a partial refund. I would not recommend this tour until the operator gets larger boats than are capable of managing the wind and waves that often occur in that area.

This was the worst experience I have had with a tour company. If you are on a cruise ship and thinking of taking this tour, I strongly recommend you look elsewhere. I took this tour on 12/29/23 along with roughly 40 guests from the Celebrity ship (which I was also on), plus a number of folks that were in Punta Arenas but not on the ship. I knew the excursion could be canceled due to weather, so I was excited when they had us board the bus and head to the ferry pier. Surely we were going to see penguins! Well, when we got to the ferry pier the ferry was nowhere in site. We sat for 30 minutes and the driver had said nothing to us. He didn't speak any English, but he didn't even try to make an announcement in Spanish. Finally, a guest asked what was going on and we found out that we were waiting on the ferry, and once we saw it on the horizon we had 30 minutes until it was at the pier. This was concerning as the excursion was supposed to end at 3 pm and last tender was at 4:15 pm so we didn't have much time. Another 30 minutes passed and the cruisers started doing the math and realized we were not going to be able to do the tour. Strangely, the driver fought us on that, saying we had time. We waited an additional 30 minutes and finally the ferry showed up. By this point we DEFINITELY did not have time to complete the tour, which was confirmed by the ferry captain who said he could only get us back to the ferry pier by 4:00 pm (there was an additional 45 minute bus ride back to the city) so we would miss last tender if we went on the tour. The bus driver agreed to drive the Celebrity cruisers back while the people staying in town went on the ferry. This is where things got really weird and the tour company started victim blaming. We reached the office and asked for our refunds, figuring the tour company would want a list of people who couldn't go for their records. They didn't take any of our names, instead waived us away saying to deal with Viator/TripAdvisor instead. I submitted my refund request and only received 80% back, with the company saying they were being generous saying it was "my decision" to go back and "numerous Celebrity guests" had enjoyed the trip. This was surprising to me, as I knew for a fact that every Celebrity guest went back with us and none went on the ferry. In addition, it wasn't our decision to go back, none of us could risk missing our ship and the ferry captain confirmed that would happen. It was clear to me that the tour company was lying to us and Viator so that they could get their gas money back, even though it was their decision to send us to the pier with the ferry two hours away. All in all, this is a tour company that is willing to gaslight you in order to cover for their mistakes. DO NOT USE THEM. And Viator/TripAdvisor, having this tour company on your site makes me less like to use you, as if this is the type of vetting you do then I'm concerned about getting similar service in the future. Viator was completely unhelpful when I tried to get a full refund, deferring to what the tour company said even though it was false.

Avoid this tour operator! We did not make it to the island to see penguins due to weather caused delays, and the operator refused to give us a complete refund despite their written policy. Although earlier groups made the trip, weather delayed us by almost 1.5 hrs, and the on-site tour rep told us he couldn’t guarantee return in time to catch our ship. The operator wouldn’t even talk to us after the tour & said we had to contact Viator.

We booked the 10am tour because we were arriving to Punta Arenas by flight at 8am and were unable to make the other tours that all seemed to leave at 6:30am. We received a message the night prior that the tour had been "canceled by the port administration due to weather". This was extremely frustrating as we were only going to Punta Arenas going our way to Torres del Paine and not flying to Natales b/c we wanted to go see the penguins. We decided to walk the town and other tour operators to see if they went out that morning. To our surprise, all of the 6:30am tours went to see the penguins and the Port Administration had not canceled their trips. Based on other reviews, it looks like this happens quite often, that this company cancels the tour while others go out.

Be advised, you will be walking along roped off path so the photo is misleading. Very few penguins and if it’s windy they will be hiding in the holes and not active. On our trip we had a very strong wind so our experience with penguins was very limited. You need to wear layers because of the wind. Please be also advised that trip to Marta island may not happen, again due to the wind. Instead of offering extra time with penguins, our guide quickly ushered us back to the boat and we went back to the dock. Boat ride back was very choppy. No mention of at least a partial refund for the trip cut short. Next time we will be more selective in picking our excursion operator.

We booked on line and turned up at the offices to be told the trip was cancelled as it was too rough to land on the island. Not sure I believed them as it was a sunny day and the sea looked calm but was unable to discuss due to my limited Spanish I was very disappointed as we were only in the area for 1 day so didn’t get to visit the penguins On the positive side our money was refunded promptly by Tripadvisor

They contacted us to re-verify exactly when we’d need to be back to the ship. When we told them 4:00, sadly, they had to cancel us because due to wind they would not be able to guarantee they’d be able to get us back in time.

This was a disaster. We used Top Private Tours for another tour in Puerto Chacabuco and it was very good, so we believe it is the local tour company they use that is very bad. We received a confirmation letter for our trip to Magdalena Island. The letter said to meet at noon. There was an address on the letter but no further instructions. There were about 8 of us that arrived on the tender around 11am and used Google Maps to find the office. We were told the tour was cancelled! No pre-notification, nothing. There wasn't even someone to meet the ship to advise us of the cancellation. We requested alternatives and were just told we might get something from a company down 2 blocks and up the street. No apologies, no concern whatsoever! We were told it was due to wind/weather. We had missed The Falkland Islands and the walk around with penguins, we were looking forward to this one. The ship tours continued to go. They even had a tour (sold out) that left at 4pm. I don't believe the company was honest with us ever.

This was the highlight of the tour in Punta Arenas, it was the most exciting thing to sail to an island and see so many penguins they were cute and there are so many. It is a great opportunity to walk along the path and watch the penguins walk, dance and interact with each other, this is a must do, I was not disappointed by any means and its hard to say goodbye.

Great opportunity to meet these beautiful creatures at their natural habitat. You will not feel the time passing while observing these magnificent creatures going about their daily business at Isla Magdalena. Our tour guides were always available to answer our questions and were very safety oriented. I also liked how they made sure that we respect the animals and leave them enough space whenever they wanted to cross the touristic path. "Don't stress the penguins!" That's my favorite quote! :)

Nice trip to see the Magellan Penguins but little bit in rush. Spend most time on the way to and back.

We took this tour with tour cruise line and had a great trip our to the island on our catamaran. The day was windy but we saw loads of penguins on our walk around the island, some young ones, some changing their feathers and many adults. Our only issue was the return trip as the weather had changed for the worse and the sea had large waves. The boat had to turn back at one point for an hour to see if the wind abated. Unfortunately it didn't so we had a very rough ride back with a number of passengers being ill. However, the crew were brilliant and reacted very quickly to those who succumbed and must be praised.