Hi Albert, I really appreciate your feedback. Been honest I don't understand why you gave us such a bad score. Our communication was exceptional, just like all our reviews say, We responded promptly to all your emails, followed up and adjusted and rescheduled many times your arrival and departure free of charge even when you advised with a few hours notice. Our driver was not sent 2 hours earlier, he arrived right when your flight landed since we track all flights online, however for some reason it took you too long clearing customs, we tried calling you and sent you an email as you have the prove in your Inbox, so after two hours with no contact, driver left. We will be more than happy to pick you up in your next visit to Panama ;) Thanks for choosing us.