A very good trip, Anna was very helpful, fast in responding any query. Shared history of those places. In my view the Bus need to be bit better.

My original review (16 Aug 2024): The worst tour ever! Everything went wrong with this tour. A few ours after the reservation (which guaranteed real time feedback on availability) the booking was cancelled and postponed two days. When finally we had the trip, we spent more than 3 h just to cross the border. Of course it is not the fault of the tour operator that the bridge is under repair, but while the bridge is being repaired it does not make sense to offer such tours. It took us 5 h to reach the first site (monastery on the rock). The worst element was the tour guide (Carmen). She definitely has no capability to be a tour guide. She didn't provide any useful information. During the 12 h tour, may be she spoke for 15 min. The tour was supposed to include a nice village near Veliko Turnovo but we just passed by at high speed without stopping. Then at Veliko she told us a few sentences at the entrance of the fortress and left! Why do you need such "guide"? The driving was very unsafe (but the driver apologized when we called his attention). On the contrary, the "guide" was arrogant. Obviously she does not like her job. So, never take this or any other tour with Carmen. We had other wonderful tours from Bucharest with other companies and great guides. This one destroyed our day. Being 9 h (out of 12) inside a minivan (without any information from the guide) was not pleasant at all!!!! ------------ 24 Aug 2024: After this review and my direct complaint, the company Eastern European Experience and the platform GetYourGuide apologized for the bad experience, promising to take measures. They also took the initiative to refund the cost of the tour (received today). This is appreciated as a positive gesture to fix the situation and a sign that they care about customers. While initially I classified them as 1 star (Terrible), for this gesture I could classify 5 star (thus 3 in average).

This would normally be a wonderful tour, and our guide Coca was terrific, both a good driver and very knowledgeable. The reason for the two-star review is the border crossing. The Bulgarians have decided to renovate the Danube bridge approach on their side of the river, reducing travel in both to just a single lane. Traffic alternates in both directions every three minutes. This had the effect of delaying our tour by one hour going to Bulgaria and by THREE hours returning to Bucharest. Our guide said this construction is planned to continue until mid 2026. The result for us was leaving Bucharest at 7am and returning at 11pm. If you're up for the added four hours sitting in traffic, the sights on this tour are well worth seeing, but I wouldn't do it again until the renovation is complete.

Carmen was such a lovely tour guide, and very informative about the history. Castles, old town and mountain scenery are definitely worth the drive! We took about 14 hours in total due to traffic, however the coach is very comfortable so honestly didn’t feel that long!

Knowledgeable tour guide, a very long day but rewarding. A must do tour, as too difficult to do it yourself, due to distance.

Everyone must go on this day trip! THE route was amazing in the Carpathian mountains, we saw very very beautiful villages, Peles castle in a big surprise, when you go inside you think that you are in a movie of the old times! Brasov is also a town that magnetises you! Of course the route on the bus is really good because our tour guide Vlad was telling us a lot of useful informations about the things we saw and generally for the country! Don't miss it!

Great trip with Vlad as a guide. I accidently booked wrong date, But they fixed it. All announcement are done on whats app, both before but also during the trip. The guide is relaxed, structured and has great knowledge.

It's a whole day's driving with a very early start to see a church in the rocks and the remains of a fort. Unless you're desparate to add Bulgaria to your country count, skip this tour.

My wife and I were very much looking forward to this trip. We read many rave reviews about the company, but we saw some about an extremely rude tour guide. Nobody named her but I would be happy to do so. Her name is Monica Visan. From the minute I got on the bus I saw her apathy and lack of interest in our group. All she told us about the tour was that there were going to be delays due to events in the area. When we got to our first site, Peles Castle , she ran in front of us not minding the group. I asked her to slow down because a lot of stranglers and she gave me a dirty look. She seemed to know the rudiments the castle gave us as little information as she could. We got back on the bus somebody asked about Bran Castle and Dracula . She currently replied to the person that they’ll have to wait until they get close to the castle. Minimal information. We stopped in Brasov for about 90 minutes. We could’ve made it for 60 minutes. She did not interact with anybody on the tour other than the bus driver. She could’ve told us all about her country. I’ve taken several Viator tours and this one fell far short of my expectations. I would recommend that Monica be better trained or find another career as it is quite apparent that she is barely going through the motions. Disnot say a single word To anybody

Excellent trip. Really informative. Great opportunity to explore. The guide was very knowledgeable and the driver was fantastic given the length of the journey.

Before the trip i was tourist after the trip i became the person who knows so much about The City and the culture thanks to Vlad.I recommend everyone who interested not only places but also the history and the details about this majestic country

I decided to make the most of my time in Eastern Europe and take this day trip to Bulgaria. I’m glad I went because it was worth the time and money to visit another country that I wouldn’t otherwise have seen. The main roads are one lane, so it takes a very long time to get anywhere, but it was cool visiting the monastery in the hillside and the fortress.

Driver and Guide were great!! Ruse and the villages we went to were great. The castle was incredible. Plenty of stops for restrooms, stretching, and snacks. When exchanging for Bulgarian money , I would do 100 Romanian Lei so you have plenty of money for lunch, snacks, souvenirs, and other charges that may arise… like impromptu tours or access to village homes and properties and make sure you get small denominations. Unlike Romania, there are very few speakers of English. Pick up and drop off were smooth. The border crossing is unpredictable in regard to how busy and the time it takes to cross either way. We passed in under a half hour back and forth. Do not forget your passport.

There was much confusion initialy over the pickup point ,very sparse commentary and information along the journey ,Peles castle was wonderful but massivley over subsrcibed,so much so the tour was delayed by at least half an hour due to inadaquate toilet facilities,we ended uo missing a whole floor due to the tight shedule, The trip to Bram was better but we spent more time than was needed Bram castle was a little disapointing ,the journey to next venue was OK with a stop at local town and a walking tour. I think a stop for a toilet beak just befoe Peles would have eased the tight and rushed shedule.

Wonderful place to visit and we'll worth money, people are friendly and pleasant it is a must to do, the area is lovely and the castle is just wonderful.