I keep going back to the Hilton Universal City because they make me feel special and treat me better than family! Kevin Finister and his staff are amazing. I combined business and family this trip as we celebrated my daughter's marriage to an amazing man. They had a beautiful room and they had a blast! Kevin got me a great room where I can work but still get a great night's sleep on their amazing bed and soft, comfortable duvets. Shower is hot and strong and uber eats can deliver to the room so no wasted time waiting in the lobby. This is a lovely hotel and the long-term staff know how to take care of both business and tourist/vacation guests. Got coffee from Javier and hope he gets a raise. He always remembers me and again and trip after trip. Robert Weitz has built a team with Kevin that is first rate. This is a safe hotel and ubers are just a minute or 2 away. I can't recommend this hotel and team highly enough. Organizations should strongly consider having their conferences at this hotel. Thank you Kevin and Robert!

this is a definite MUST if you want to experience the beauty of Vitosha mountain as well as experience horse riding in the wild. They took exception care of me during the entire ride. The horses are so good. Happy and fit! They know their job and look after you. I was lucky enough to experience the ride in snow all the way up and back down the mountain. A dream come true for me. If I ever get the opportunity to visit Bulgaria again this would be my first stop to ride and say hi to Vento - the horse I got to ride. This experience was a real childhood dream come true for me.

Amazing service. Driver waited for us no matter that we were ove one hour late after landing. Clean car, new bmw, told us the latest news in tourism sense for Sofia.

Had a great day exploring Vitosha mountain, really great views from the top of black peak! great hike with a really lovely guide! Thank you for a lovely experience

This is a really good walk. Nice views it is a challenging walk but well worth it Stefan our tour guide he was fantastic nice honey and lemon tea before we set off to the mountain definitely wear walking boots

A great birding trip with an excellent guide. Visited the South Park which had a great variety of birds. A good place in the Autumn for Jays and Squirrels collecting acorns

We so much enjoyed this tour of Sofia. Chris was so knowleadgeable and he showed us a lot of hidden gems in the capital. We did almost 5 hours and it was excellent.

Bait and switch. Paid for a "private chauffeured city tour", and got a very expensive walking tour. The guide was nice, but we didn't sign up for walking around the city.

The guide was really good and shared interesting information about the city and the country. The places that we visited were well chosen, as well as the route. Excellent organisation and flexibility in terms starting/ending point and time. It was an exciting experience for our guests and they liked the tour a lot,

We had a great time at our private tour with Petya! She picked us up and dropped us off at our accommodation. Hotel “Moreni” was the starting point for our hike to the summit Black Peak (Cherni Vruh). It was four of us- 2 adults, 11 yo and a 9yo. The hike was about 7mi (approximately 11 km) on a moderate uphill. Our kids did great. We walked through the bedrock formation Moreni and even enjoyed some snowy patches in the hot day. The views from the summit were stunning. It was an easy hike. It took us about 4 hours for the round trip. We’re very happy with our experience! Thank you!

Excellent self-guided tour with the full guides notes and the track. We enjoyed it a lot, and its so affordable. Recommended for everybody on a budget.

Do not be fooled this is in no way a tour and is a misleading advert. All you receive is a small pdf document with the same detail that is on the posters round the lakes that you can read. Plus you can get an equivalent free app such as mapsme that will get you round the lakes or follow the track and other people it is very simple - this is a waste of money. You can see on the company reviews others had the same experience. 10 hours after booking I realised that this was not a tour, I contacted the tour and they refused to refund me and they were rude to me just because I suggested I had been mislead. Thankfully Tripadvisor have since stepped in and refunded me as a goodwill gesture as it was obvious that the advert is misleading and not a tour, and agreed that their messages were rude. Luckily I booked another self-guided tour through another company with pick up from Sofia for the same price at short notice and had an amazing time at the lakes.

cool cool trip we got up the mountain and good guides can only be recommended have hiked quite a bit in Austria, but this can also determine something

I booked (by mistake) an option that was the self-guided tour. They emailed me an e-map and a few printed pages of information that I should have read myself. Paid 42 USD for this. How was this a tour? There was no audio guidance. Map was a general map that you can find anywhere. I could read the information online, why should I pay for your printed version? This is not a self-guided tour, but a big cheat. They should remove this version from the site.

Timely pickup. Long walk to car. Driver did not offer to help with luggage. Surprised. Otherwise fine. Comfortable car.