Giovanni thanks fro your review. Camping is a forever lasting memory and to make it even better we provide tents, inflatable matresses, hammocks and the best staff. On behalf of Jungle Reps we thank you so much for choosing us to show you the best part of the amazon. Best regards.

Dear guest Thank you very much for your review despite is not adjusted to the truth we will proceed to reply you. We want to inform you that we were in doubt regarding to your different mails because your original complaint doesnt match with the last ones. I will attach your original mail to this reply: "I reserved a jungle tour for 4 days for a total of $850. It rained and the tour was canceled. I had reached out the tour operator beforehand to see if the tour needs to be canceled but I was ensured everything will be fine. I went out for 1 day, had to return on the 2nd day due to rain. In addition, there are other issues with the tour. I paid a high price to go to Reserve National Pacaya Samiria. But I was put into a very basic lodge just outside of the city. The lodge has no hot water nor shower soap. There is not much wildlife around as I was not in the Reserve. The first day lunch was just a can of tuna and dinner was a just a few scrambled eggs. I returned the next day" Before we reply a message we do investigate and our guide reported that you had a great time you took a lot of pictures, you explored the jungle, you visited many places. Despite you were reimbursed all the money you paid, you did enjoyed part of the service and the fair way is that you had to request the part you think you did not enjoyed but fair is a word that doesnt match with you because my staff they get paid, even the tuna and eggs they costed too but it is fine there is still fair persons on earth. The lodge we have is one of the best of the area and it is located in the buffer zone of the reserve Pacaya Samiria and as you said it has no hot water and we agree, it is a basic lodge screened with mosquitos nets,private shower,flush toilet and the same information we have in our website, and we want to aplogize because soap was forgotten to be placed in the shower by our cabin boy, i recommend you nex time to get informed where you visit because not all protected areas are allowed to have lodges inside, We have refugees named (camps inside Pacaya Samiria reserve) but they are much more rustic this is why this information you can find also in our site. Pick up time was 8 am and you didnt arrive to our lodge at 9 am as you mention only one hour. You arrived at 12 pm. You did 2 hours by taxi (private) and 2 more hours by boat.Why dont you mention this? Regarding the food you are right we did not serve the 1st day because we couldnt find fresh meet before you go and next day we had guests coming with fresh meet. But I want to tell you that in few more times we will be serving mostly vegetables because of ecological reasons. We are not financial distress otherwise you never were going to have your money back. You also mentioned that we didnt buy anything: The guide that were with you is paid in advance The private auto that took you to Nauta runs with gas The boat that took you to our "poor lodge" uses gas and driver The "scrambled eggs and tuna" used gas to become scrambled Driver in the jungle gets paid before you arrive Boat excursion also uses gas Entrance fee to Yarapa reserve allowed to get in because we also paid Boat back to Nauta also uses gas Private auto back to Iquitos also uses gas and driver. What do you think if we dont pay? Driver will not want to work and there will not be gas. Easy to understand that you are lying in many ways. Why dont you write the truth: You wanted to cancel 2 days before because you had enough jungle alreay somewhere. You also complaint about the rain; You booked 2 years ago before pandemia and you knew since then you are coming to the Rainforest it is amazing.We have pictures of you having a great time and great weather. We will stop keep writing of other datails but we recomend you to keep the truth wherever you go. As we do it. Have a great day.

Dear Ellen Thank you very much for your feedback,all of them are appreciated. We are constantly renovating our gear and lodge facilities as well aside of that our staff is training to provide best experience to all our guests.