Cusco Tours
The Voyager Machu Picchu Train by Inca Rail
4

The Voyager Machu Picchu Train by Inca Rail

By Inca Rail
About
Inca Rail offers unique travel experiences to and from the Machu Picchu Citadel in which you can experience the true spirit of Machu Picchu aboard its four services: The Private, The First Class, The 360 ° and The Voyager. On The Voyager service, start your journey enjoying comfortable seats, excellent service and panoramic windows. Delight in the incredible landscape that surrounds the road to Machu Picchu between snowy peaks, imposing mountains, meandering river and the change of vegetation until entering the magical humid forest that houses the Inca citadel. Enjoy a variety of complimentary natural drinks (*), prepared with Andean essences that represent the region. The hospitality of our staff will ensure you a pleasant experience until you reach the Aguas Calientes train station. Buy with Flexibility: Train tickets will allow changes until 03/31/2022. (*) Subject to current COVID-19 protocols. www.incarail.com

Ages 0-100, max of 516 per group
Duration: 2–4 hours
Start time: Check availability
Live guide: English, Spanish
More


  • Restroom on board
  • Private transportation
  • Air-conditioned vehicle
What's not included
  • Entrance ticket to Machu Picchu
  • Tour through the citadel of Machu Picchu


Start:Multiple meeting point options.
  • Option 1
    Av. El Sol 843, Cusco 08002, Peru
  • Option 2
    Avenue Ferrocarril, Av. Ferrocarril, Ollantaytambo, Peru
  • Option 3
    Machu Picchu station, Aguas Calientes 08681, Peru
End:
  • Machu Picchu station, Aguas Calientes 08681, Peru

  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Infants must sit on laps
  • Transportation is wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 55457P2

  • No heart problems or other serious medical conditions
  • Most travelers can participate
  • This tour/activity will have a maximum of 516 travelers

  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 55457P2

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Itinerary
  • 1
    Machu Picchu, which in Spanish means “old mountain”, is the most famous Inca citadel in the world. Located 110 km northeast of Cusco, in the province of Urubamba. This architectural gem is surrounded by temples, platforms and water channels. In order to visit Machu Picchu, Inca Rail has three starting points: The San Pedro stations in Cusco, Poroy and Ollantaytambo from which you can board the train of your choice bound for the Machu Picchu Pueblo station. It also offers its Bimodal service which combines a trip on the exclusive bus, starting from Av. El Sol 843, near the Plaza de Armas to Ollantaytambo to board the train to Machu Picchu Pueblo. The Bimodal service is available all year round. Between January and April it is suggested to leave with the Bimodal service, because due to weather conditions, it will not be possible to leave from the San Pedro and Poroy train stations.
  • Aguas Calientes 08681, Peru
About the operator
Don’t take it from us – here’s what people have to say about this operator:
  • Inca Rail
    15,021
    Cusco, Peru
    Joined in May 2011
  • tenzin072024
    0 contributions
    4.0 of 5 bubbles
    Website is very reliable to purchase ticket and Inca rail 360 view is worth for extra bucks.
    Services are great over all. If you can spend an extra bucks then Inca rail 360 is worth with big windows and the scenery was breathtaking. I purchased a regular ticket on the way to Machu Pichuu and then brought Inca 360 on the way back to Ollyataytambo. You can also contact them via WhatsApp. Only use the number they provided.
    Written June 24, 2024
  • Dostjustin1
    0 contributions
    5.0 of 5 bubbles
    Great trip
    Inca rails bimodal service made it easy to get to and from cusco to machu puchu. The free tea while waiting for the bus was a nice plus
    Written June 20, 2024
  • Dr Y
    0 contributions
    4.0 of 5 bubbles
    Fast track Ollantantambo to Machu Piccu
    A great option to commute between these two towns. Rest of the way to Cusco is apparently faster by bus. Inca Rail offer this service, which is great. Peru rail carriages are more comfortable, but more expensive too. Inca Rail offers a funny entertainment during on-boarding and the train trip. Easy to buy tickets online in USD. Recommend.
    Written June 16, 2024
  • maria52652001
    0 contributions
    5.0 of 5 bubbles
    Excellent Experience
    We had a great time during our visit to Machu Picchu. The only problem is that we didn't receive an email with the information needed. They would not answer the phones either. However, they printed all the information needed when I visited the office.
    Written June 14, 2024
  • jasmine25langley
    0 contributions
    5.0 of 5 bubbles
    Inca Rail
    It was good I would do again. The staff was nice and we had beautiful views on the train. I would recommend this experience.
    Written June 14, 2024
  • dominikmair1
    0 contributions
    4.0 of 5 bubbles
    Nice trip!
    Good. The experience with Ina Trail was excellent. The service is very good. However, the price is definitely too high for a single train ride. The biomodel worked perfectly. The provider is always on time.
    Written June 12, 2024
  • kate0d0
    0 contributions
    4.0 of 5 bubbles
    Inca rail to Machupicchu
    Machu Picchu is definitely worth visiting but the cost of the transport is very high. In addition to the cost of the train, the bus service to and from Machupicchu from Aguas Calientes is a further 48usd. That said, the views on the train ride are spectacular and the train is very well maintained and comfortable.
    Written June 12, 2024
  • eckaygee
    0 contributions
    5.0 of 5 bubbles
    The best experience!
    There was singing and dancing leading up to embarkation in the train. Also, customer service is quick and easy to talk to. I managed to change my itinerary a couple times and they did it for me.
    Written June 12, 2024
  • Alexia_P73628292
    0 contributions
    3.0 of 5 bubbles
    Nice but cold trip
    Great energy from employees for better experience. Unfortunately, waiting rooms, buses and trains were too cold
    Written June 11, 2024
  • BoardingPass590728
    0 contributions
    5.0 of 5 bubbles
    Excellent Experience
    Everything was amazing, the views, the people, the entertainment. I loved the experience. Everything was perfect and we enjoyed the trip so much.
    Written June 11, 2024
  • PamD0103
    0 contributions
    5.0 of 5 bubbles
    Trio to machu picchu
    The transportation was good, staff very professional and helpful and punctual. The train was comfortable and clean.
    Written June 11, 2024
  • Stern2024
    0 contributions
    5.0 of 5 bubbles
    Everything worked out as planned
    Online booking worked well and we received the boarding passes quickly. Everything worked out as planned and we had a great trip.
    Written June 10, 2024
  • DesquessesA
    0 contributions
    4.0 of 5 bubbles
    Matchu Picchu bimodal
    Overall the experience travelling with Inca Rail was very good. The only small issue was with the bus experience travelling from Ollamtaytambo to Cusco as the bus was late when we arrived from the train and the staff seamed to be lost.
    Written June 10, 2024
  • mariacfnetto
    0 contributions
    5.0 of 5 bubbles
    It's worth it!
    It might be a bit expensive, but it's so worth it. My family and I took the train+bus back from Aguas Calientes to Cuzco, and it all went smoothly, with no troubles or delays. The service on board was good and the staff very helping. :)
    Written June 10, 2024
  • vinoth418ant
    0 contributions
    5.0 of 5 bubbles
    Splendid Travel Moment with Inca Rail
    It was an excellent and memorable experience with Incarail. The facilities and services provided by Incarail were excellent. We requested to reschedule our ticket for a flight delay and personal reasons. Within an hour, they responded and rescheduled our ticket as per our requested date and time. The staff of Incarail are lovely. Overall Incarail is the best ever seen because they are always concerned about customer satisfaction by providing quality service at a low cost.
    Written June 10, 2024
See all 15,021 reviews
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles265 reviews
Excellent
164
Very good
32
Average
15
Poor
12
Terrible
42

Will Fernandes
Sao Paulo, SP1 contribution
1.0 of 5 bubbles
Jun 2020 • Friends
Don’t go with Inca Rail! Go with Peru Rail!

I had train tickets to me and a friend from Poroy to Machu Picchu, scheduled to depart on 01/06/20. Due to the pandemic, I asked for cancellation of the tickets on April 28th, and a refund, as their Terms and Conditions allowed me to. They offered me a voucher, and then I replied asking for the refund. After a long time, in their last reply on June 2nd, they insisted on offering the voucher. But we don’t want the voucher, we want the refund, as it’s written on their Terms and Conditions.
I don’t recommend anyone who wants to go to Machu Picchu in the future to buy tickets from Inca Rail. You should definitely buy tickets from Peru Rail, because we had the same problem with them, and they gave us a full refund of the tickets very quickly.
Written June 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear wfernandesl, It is very important for us to know your opinion. Currently, due to the events of COVID-19, our executives have been working on a limited basis, as we have pending requests and the response time has been extended. We will contact you internally to assist you as soon as possible. We appreciate your understanding in advance. The Inca Rail team.
Written June 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hugo Q
Brisbane, Australia18 contributions
2.0 of 5 bubbles
Jan 2020 • Couples
I took the Voyager by Inka Rail on my way to Ollantaytambo from Machu Picchu Pueblo (Aguas Calientes), the train was very noisy, the snack was very poor, the smoke came into the train and made my trip very uncomfortable, also the train was very old and it shakes a lot, compared to its competitor (Peru Rail - Vistadome) the Inka Rail needs to improve a lot. The ticket should be 1/3 the actual cost.

To conclude with, we were a family of 4 and the train seats were located in disarray, we had to organize with other passengers to sit together. There was no one inside the train by the staff to help organize the passengers.
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear hugofernandoq, We appreciate having taken the time to share your opinion,we offer our apologize for the distribution of the seats has not been to your liking so we will share your comment with our team to optimize our service. Are very sorry for the events that occurred on the day of your trip and we will be referred to the corresponding areas to be corrected to continue providing the service you deserve. We hope that your visit to Machu Picchu has been pleasant. The Inca Rail team.
Written January 15, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jay B
Tampa, FL21 contributions
1.0 of 5 bubbles
Dec 2023 • Family
Terrible experience. This was our second trip to Machu Picchu so we decided to try the Inca Rail instead of the Peru Rail. We booked the the Premium & Lounge Bimodal Bus + Train service for the trip to Machu Picchu. About one month before the trip we received an e-mail stating they downgraded our service to the Voyager and would provide a refund for the difference after the trip.

Positive of the trip: we had a great guide, Alexandra, at Machu Picchu.

Negatives of the trip:
1. Lots of confusion about where to get the bus and entrance tickets for Machu Picchu. E-mail said we picked them up at the bus station on the day of the trip, but the tickets we're provided on the train.
2. Lots of time waiting at the train station after a 2 hour bus ride and we did not receive a boarding announcement so we almost missed the train.
3. Downgrade and requirement to wait until after for a refund was a total disaster. Inca Rail insisted the price difference was only $25 and has not provided a refund after serval weeks. A travel agent on our train warned us about the difficulty in getting our refund.

Recommend Peru Rail as a much better option.
Written December 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear jayb657, We appreciate the time that you took to write this comment from your latest experience. It is very important for us your opinion, and we would like to extend a sincere apology for the inconvenience experienced during your trip on board. We will share your feedback with our management team to ensure we take this problem into consideration for the future. Once again, thank you for providing us your comments that are essential for the improvement of the effectiveness in our trains. Warm regards, The Inca Rail Team
Written January 2, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Diverbrian
Orlando, FL3 contributions
2.0 of 5 bubbles
Oct 2023 • Couples
We booked the first class train car specifically because the Peru Rail Hiram Bingham train was sold out. A few days before we arrived in Peru we were notified that the first class train service was cancelled and we were put on the standard train. When we arrived at the station we found out the first class train was running but we had been bumped because they filled the car with a tour group. The standard train was pretty uncomfortable and crowded. We took the standard car from Peru Rail on the way back and it was far nicer than the Inca Rail car. I would recommend the Peru Rail train over Inca by far.

*Update: Because of this review Inca Rail did reach out to us and gave us a full refund. I do appreciate that but in the end they still ruined that portion of our vacation by bumping us to make room for a tour. We like to book things ourselves and don't often use tour companies and should be treated equally.
Written October 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Diverbrian Thank you very much for taking the time to write your comment. We are very sorry for the inconvenience caused by this incident. We are working to ensure that it does not happen again. We will take your comments into account in order to improve and be able to receive you again another time. Sincerely, The Inca Rail Team
Written October 30, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Belinda
5 contributions
1.0 of 5 bubbles
Jan 2020 • Friends
The train is a ridiculously overpriced service foreigners are forced to take because they are not allowed to use the local service.

The whole trip to MP is tainted by getting screwed over by exorbitant prices the whole way.

Please abandon this practice.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Belindarrrrr, We are very sorry for the events and unforeseen events that have caused the trip to not exceed your expectations. For us your comments are very important so we will take into account each observation to continue improving our services day by day and thus continue to offer a quality service. We hope on the other hand that your visit to Machu Picchu has been incredible. Cordially, The Inca Rail team.
Written January 30, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Danilosl1
Rio de Janeiro, RJ18 contributions
1.0 of 5 bubbles
Jan 2023 • Solo
I bought the ticket for sunset in Machu Picchu, very expensive btw costing more than 300 dollars. It’s explicit when you boy that you can ask for a refund or reschedule the dat contacting previous.
Due to the totally insecure situation in Peru with several airports including Machu Picchu totally closed for tourists I think they should directly contact all the clients but not only they did nothing but I am also struggling and begging for their contact for more than one week with no reponde from their contact service. I just could have any repli after sending more than 10 emails and also asking desperately for their chat to answer me.
My trip was supposed to be happening today, my flight was canceled, they replied me saying they will charge 40 dollars for te entrance I’m Machu Picchu that couldn’t happen anyway since the park is closed!
Só inca rail is really not worthy; I understand there’s an emergency but the least they could do is to prioritize people with closer trips and keep solving one by one.
Written January 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Danilosl1, Many thanks for taking the time on sharing your comment. It is very important for us your opinion and we are sorry to know that your trip it has been affected due to the demonstrations. We would like to extend a sincere apology for the delay of 48hours in replying your email, unfortunately we are having a high demand of emails due to cancellations of all our passengers, we are doing our best to reply in less time and we are helping all our passengers with changes and refunds. We have verified your request and we will proceed with the refund of all your purchase, unfortunately the entity incharge of Machu Picchu entrances it is not refunding it, however, we will proceed with your total refund. Our team will contact you with this confirmation. Many thanks for your patience. Best regards, The Inca Rail Team
Written January 24, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jamie M
6 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
One big thing that differentiates Peru rail to Inca rail is when you stop at ollyamtampo - incarail provides you with indoor seating comfortably with wifi and free drinks. On the other hand, Peru rail makes you wait sitting outside so if you’re coming in at night, it is both cold and full of bugs. Make sure you choose Inca rail! They are professional and really clean. Thumbs up and keep up the great work!
Written January 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear H8467OEjamiem, We wish to thank you for your excellent comments about our services. We are pleased to know that our infrastructure and the friendliness of our team met your expectations which resulted in an unforgettable experience. Wishing that your visit to Machu Picchu has been memorable! The Inca Rail Team.
Written January 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rodolfo R
1 contribution
1.0 of 5 bubbles
Jul 2021
Because of the COVID pandemic we had to cancel our trip planned for May 2020. Incarail offered a Travel Voucher to be used until 2022 but we have been requesting the refund since Jan 2021. Incarail said I should not be worried, they would pay the refund starting on 09May2021 and we are waiting for it until now. It has been almost 2 years and they didn't give my money back. They are answering our e-mails with an "automatic" message: "We apologize for the issue and we ask for a little more time and patience. We will soon be proceeding with your pending request"

As many here have already said: do not travel with Incarail.

I will update if I have news about this situation.
Written June 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear I6482HMrodolfor, Our apologizefor the delay in responding to your refund request, due to COVID-19, all of our administrative and commercial activities were stopped, therefore, our refund process was paused. Please consider that our Post Sales team will contact you through inbox in order assist you in the process. Thank you very much for taking the time to write your comment. Best regards, The Inca Rail Team
Written June 3, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Diliara
3 contributions
5.0 of 5 bubbles
Dec 2023 • Couples
Live music and dancing on the way from the bus to the train, and the performance in the train done by personnel dressed in national costumes are priceless! What a brilliant idea.
Also, we liked the way everything is organised, how caring the personnel is.
Written December 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Thank you for taking the time to share you positive comments about you trip aboard our trains! We are glad to know that we exceed your expectations with our Inca Rail experience, specially, with our Ollantay show. We are sure that you have had an unforgettable trip to MAchu Picchu. Regards, The Inca Rail Team
Written December 26, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Casey C
Southern Pines, NC12 contributions
5.0 of 5 bubbles
Jan 2021
We traveled with our 21 month old from Ollataytambo to Machu Picchu in January 2021. We brought our Osprey Poco Child Carrier (backpack). We were concerned that they wouldn't allow it because it is slightly larger than what is allowed for luggage. However, we didn't have any problems and it fit fine under the seat. The staff was very nice and the train was clean. Masks and face shields were required for adults and older children. Obviously there was an exception for young children.
Written January 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Casey, Thank you for taking the time to share your experience. We are happy to know that you have enjoyed your trip with us. We are glad that our customer service exceeded your expectations Hope you can visit us again in the near future. Warm regards, The Inca Rail Team
Written January 9, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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The Voyager Machu Picchu Train by Inca Rail provided by Inca Rail

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