The tour was fascinating. Our guide, Huber, was so knowledgeable and enthusiastic in sharing the history of this amazing city.

We gained a more respectful view of the Incas and their amazing culture and intelligence. They were way ahead of their time.

Get ready to acclimatize. Cusco is 11,000 ft and it os scarey at first trying to breath but they quickly take you down to 9000 ft for a day then to Machu Picchu at 8000 ft. By then, you can run around like a llama. Absolutely beautiful!

Amazing experience and every single member of the staff that helped with journey was excellent - from the transport from hotel, the train, and at Machu Pichu. A+

The trip was amazing. The tour guide's English was perfect. It was a must-see. The day was long but well worth the trip! 10/10 trip:)

Booked a few weeks in advance via Viator. All went to plan, very well organised queues. Enjoyed the Vista dome train, bar and entertainment. Some great views on the way. It was a very long day (14 hours from hotel pick up in Cusco, but it was worth it). Take extra snacks and water with you plus insect repellant. I also took walking poles. We had a 1 pm entry time. Had lunch at the cafe by the entry steps first. Only three of us plus our English speaking tour quide, so it was nice and personal. We only booked circuit one, which was fine by us as we didn't want to climb too much. Took great photos and can finally tick M.P. off our bucket list!

Macchu Picchu is worth every trip we can make! This one started with the panoramic train, a very pleasant trip along a beautiful scenery. Aguascalientes is overcrowded but... well... we can and must understand it, due to the worldly reputation of Macchu Picchu: Everybody wants to go there so, you must expect a long queue to board the bus that takes us above the mountain. And that's when the charm starts: the road up the mountain offers us the most exquisite scenery so, even before arriving at Macchu Picchu we find ourselves in an enchanted world. The site in itself fulfills all we have dreamt of. It's wonderful. We spend hours there and we forget the time. The guide was extremely professional, leading us through the valley and giving us interesting explanations about everything we saw. The only problem was the long delay to board on the panoramic train for the return. We had to wait more than an hour standing in queue, but I believe (and hope!) this was an exception. And it didn't spoil an inch my impressions on this trip. I hope it will last for long in my memory.

Your journey to Machu Picchu starts with a welcome mimosa in the private area of the train station. There the attention and great service starts with your journey to Aguascalientes at the base of Machu Picchu. The staff will make every effort to make your trip enjoyable and memorable. They will cater to all your needs. The viewing car has a bar ready to serve you all type of cocktails or coffee while you listen to music and take on the amazing views. If you are taking the Hiram Bingham to and from Machu Picchu you will get to enjoy a delicious brunch and dinner paired with the wine of your choosing. The attention to detail never ends as the staff will provide you with a bag and a water bottle and even a raincoat for your trip up the mountain. Even though we weren't able to book the entrance to Machu Picchu with the company they were gracious enough to coordinate a guide which was insightful and walk us all the way through the Citadel Circuit 3. Once you finish the tour and before you go down the mountain we were invited to a cocktail and hors d'oeuvre in the Belmond Lodge which sit right next to Machu Picchu entrance. After a long day you will get to rest and eat on your way back with everybody trying to make your trip as meaningful and enjoyable as possible. It's definitely worth the extra cost for all of us that want that extra level of attention and convenience. The best part of your day will definitely be getting to see Machu Picchu but getting to and from aboard the Hiram Bingham will make it that much more special.

It was beautiful trip and the tour guide at Machu was great, but, I would not recommend spending this much money to go with your company. You kind of get left to your own devices and resources trying to find out where to go as if you were doing it without a tour group. Not very clear instructions on what and where to go when there. Lots of lines to stand in and minimal time hiking or being af machu due to line ups. This is a very very long day, if you have plans that evening, don’t count on them. The train on way home stopped on tracks for over 1.5 hrs. Company made us walk home on drop off. Overall I recommend doing this on your own and buying tickets separately and going via train + taxi.

Absolutely excellent experience. Guides were professional and safety was optimum. Food was amazing! Both the ferrata climb and zip line were the perfect high octane experience!

I would have given 5 stars if it was base on reviewing the tour guide Frank he represented the company professionally , very informative, knowledgeable and went above and beyond to make our day better ,however VIP pack Tours DID NOT, I called weeks ahead to make sure I had circuit 2 they agreed, I even confirmed a few days before his text, the day of the tour just before getting on the train agent Rocio gave us, tickets to the bus, train and Machu Picchu circuit 1, very dissatisfied, i explained and showed her all the messages I had directly with them but she could care, and neither did the tour company, I expected a least courtesy after paying $368 per person, I made other arrangements with someone else and paid again to get circuit 2 ( more than 1/2 less than this tour) and was able to get circuit 2 and 3 and a private tour for 4 people only. I expected a lot more from partners of TripAdvisors, I had use them all over the world but this tour company was terrible.

A pretty average experience. A guide picked us up from our hotel and took us to Poroy train station close to Cusco. From there, we embarked the train on our own and was greeted by a guide at Machu Picchu station, who helped us onto the public buses. We were then greeted by another guide at the Machu Picchu entrance. We spent 2.5 hours in Machu Picchu which felt incredibly rushed. Whilst our guide helped us take some awesome videos and pictures at the main vantage points, we were not permitted time to take many of our own photos as we had to progress through the circuit. We completed circuit 2, with the exception of the end where the guide took us vis circuit 3 to see the Condor Temple (which was pretty great). We got tourist trapped at the end when we returned to the town Aguas Calientes- instead of guiding us back to the train station, the guide split us all into small groups and took us to restaurants that they clearly gain commission from sending their tour groups. We were instructed that the guide would collect us after lunch and walk us back to the station. The restaurant chosen for us was expensive and the food was inedible! Would recommend that you find your own food in Aguas Calientes and make your own way back to the station.

Unprofessional your company and Viator is not trustworthy they keep canceling and Weil not give refunds. Don’t recommend

I’ll focus on the tour and guide itself. We were greeted as we got off the train which was very nice. We were told we would be contacted the day before to coordinate which did not happen and it was a bit of a surprise to us that we actually had to be ready in Aguas Calientes. 1,5 hours before the set time on TripAdvisor. Luckily we had put a decent buffer in and made it on time. The guide knew a lot and had a ton of information, but it seemed like he had his focus on his prepared and practiced speech. He was great at taking photographs. He did not put a lot of effort into involving us and seemed to be rather busy finalizing the tour. In addition, we were recommended a restaurant after the tour where he was clearly paid or in some way sponsored to bring guests. Go your own way and explore the town! There’s plenty of great restaurants.

Had a bad experience with this group. Booked a Machu Picchu trip, and a few days before my trip they sent an email that they couldn't get me into the main concourse I booked, and they wanted me to confirm another concourse was okay. I was traveling and missed the email in my promotions folder...so they cancelled the reservation outright. Left me with no ability to book Machu Picchu anywhere else because everywhere else was booked.