Tour was not anything described on Viator. It was NOT in English, NOT a small group, most of the tour was picking up and dropping off people, we were informed we needed to be back at the van at a certain time and missed over half the tour at the winery. 6 hour tour was only 50 minutes tour at the winery. Absolutely terrible!

Amazing tour of the vineyard and first class wine tasting event, as well as the additional Marques tasting. Very enjoyable and very interesting. The only problem was the queuing and the slowness of the shop prevented me spending any money as I was out of time.

Had a wonderful tour. Bought thousands of dollars worth of wine. Never saw the wine. Can’t get anyone to answer the phone or an email or contact form. It’s been 2 months of trying. Buyer beware.

We were promptly picked up at our AirBnB. The drive was mostly pleasant, in an air conditioned van. The tour started slowly, due to an english speaking guide not being available. The tour through the grounds was lovely. The best part was the premium wine tasting with cheese, be sure to purchase the premium package. I would have been disappointed with the general tour.

All about the man who was the guide in this trip, so fun, well educated, great English with a charm accent, We drove to tasting wine vineyard, we had a great time and pictures, then the Inca Lake, a breathtaking, then we visit some llamas friends wich was something something, then th traffic back to Santiago hotels, Parquearaco mall, food plaza and restorantes.

Our trip really should have been canceled and refunded. Farellones was closed due to no snow, and that was to be 70% of the trip. The tour operator let us know the day before, but would not let us cancel. We had no interest in skiing, but they stuck us on the "ski day" and made it a "panoramic tour", which was just driving around to the closed ski resorts. The tour guide was kind and tried his best, but got stuck with a poor situation, trying to appease us, who they should have just refunded. To top it off, the driver got lost on the way home (I know...who gets lost driving in the Google Maps age), so the drive home took almost 3 hours. Poor all-around effort from SmartTour.

The trip to Farellones and Valle Nevado was better than we plan. All the team, since the first contact by email/WhatsApp to the final, when we arrived at hotel, was so attentious!

Malu and Diogene were super! The tour in Valparaiso was very beautiful. Malu explained us a lot of things of the city. She speked english, spanish and portuguese to let everyone understand everything. We loved her!

Props to the guide - Rodrigo! He was very funny and had an amazing knowledge about the cities Valparaiso and Viña del Mar. The tour was interesting and versatile. Our highlight was the tasty lunch on the beach in a restaurant of Viña del Mar.

Highly recommend this tour. Loved learning about the history of chile from our tour guide rodrigo. Valparaiso was the best. Eye candy around every corner.

Great service, Gabriel the guide was awesome - knowledgeable, helpful and not overbearing at all. Definitely recommend.

Tour was great! Yuri (the guide), Marcelo (the driver) and Savio (the photographer) were super helpful and thoughtful. The sights were incredible, specially Embase El Yeso! I definitely recommend it!

Given the two options of visiting Farellones and Valle Nevado or just skiing/snowboarding at Valle Nevado we did the latter. As the only English speakers on a large bus full of Portuguese speakers, Gabriel our guide made us feel very welcome and included. We got picked up promptly from our hotel and headed to a rental shop to get gear. The rental shop staff were very friendly but didn't speak English so Gabriel helped get us the help we needed. Gabriel even asked us if we needed lessons since it was our first time and he agreed to give us a private lesson of sorts. To be honest, the two of us first timers struggled a lot and Gabriel was patient and helpful, like a really supportive friend who happens to be an incredible snowboarder. Every teacher is different and he was very encouraging and pushed us to challenge ourselves and I was very appreciative. We had an incredible experience overall and would've been lost and confused without Gabriel's help. Also, Gabriel's knowledge of Chilean history, geology, ecology, and more was icing on the cake, we could not get enough of hearing how familiar he is with the mountain range.

I've never ski before this trip and I love it, in farellones there are many activities for all levels of practioners, the environment is very joyful and the people are helpful, the guide make the trip better with hints and always ready to answer your doubts. Go for it!

Was a very excellent value for the experience and they picked us up right at our door! Guide was knowledgeable, friendly and went out of his way to make sure we made it home safe and sound.