Actually the driver was on time waiting for you but you misunderstood the day and time of pick up because your booking was at 4 am on the 15th of January but you missed your day because you didn't understand that after midnight it's a new day You was yesterday at pick up area which is 16th of January at 4 am you supposed to be at 4 am on the 15th of January So you missed your day of booking.

Thanks a lot for your feed back and the beautiful photos, looking forward to see you again .

i am sorry i think you didn't understand well our message to you, first of all you did a sample booking request it was not confirmed it was pending because we confirm each booking request manually and not with instant confirmation because we have to check if we have enough people on the date you choose as it is a sharing bus and not private,so we sent you a message to give you the choice to confirm or to reject your request , because we didn't have enough people to provide a guide so we gave you 3 choices before we do any action we asked you if you would like to go without guide or with a private guide with extra fees or reject your request as we don't have enough people . also i think you didn't read the cancellation policy as written on the page ( This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund ) . so i am really astonished that you described our concern to let you know before we confirm as a scam !!!

Thanks for your feedback We are sorry that you waited for other people but it happens when you book in sharing bus not private car . We don't accept luggage in the bus because it's a trip to Abu simbel and you Come back in the same day so you should leave your luggage in your hotel And also sometimes people said that they lost items from their luggage We don't want to accuse people the other travelers or the drivers , that is reason we don't accept luggage but although our rules we accepted to take your luggage in the car without any additional fees . Lunch stop is not included in the tour because we start at 4 am and come back around 1:30 PM and people usually ask from their hotels to prepare breakfast boxes but as you were in a flat not in hotel you was hungry at 11 am and although our rules we did stop for lunch we accepted when other people in the sharing bus were agreed to stop. But you weren't happy because you asked me to give you discount because you asked to do philae temple and high Dam after you came back from Abu Simbel for 700 EgP and you then you canceled high Dam and I gave you another price 600 EGp you didn't like this is discount and you asked for more that's why I told you we did a service for you to take your luggage in the car and stop for lunch ( which is not included) without any extra fees , and you didn't consider this is service or even thank for that and you told me if I don't give you more discount you will write a negative feedback.

Thanks a lot Mia for your review It was a great pleasure to organize this trip for you . Hopefully see you next time in Aswan

it was a great pleasure to organize this trip for you ,many thanks for choosing our company . hope to see you again