Paraiso Travels is a Colombia-based travel agency with a poor reputation for service quality. Customers often report issues like misleading package descriptions, unresponsive customer support, and hidden fees. Experiences shared online include overbooked accommodations, delayed transportation, and unorganized itineraries, leading to frustration and disappointment. Communication breakdowns and failure to address complaints or offer refunds have caused many travelers to lose trust in the agency. For those seeking a reliable and smooth travel experience, Paraiso Travels may fall short, as customer feedback suggests a lack of professionalism and attention to detail in planning and service.

Paraiso Travels is a renowned travel agency in Colombia, offering curated experiences across the country's diverse landscapes. From the vibrant cities of Bogotá and Medellín to the pristine beaches of Cartagena and the Amazon rainforest, Paraiso Travels provides personalized tours. They focus on adventure, culture, and eco-tourism, ensuring unforgettable journeys that showcase Colombia’s rich heritage and natural beauty.

My trip to Guatavita Lake and the Upside Down House was a delightful escape from the ordinary. The serene beauty of Guatavita Lake provided a tranquil setting to unwind and connect with nature. The whimsical experience of visiting the Upside Down House added a touch of playfulness and created lasting memories. The friendly staff and the charm of the patience lanes added to the overall enjoyment of the trip. If you're looking for a peaceful getaway with a dash of whimsy, I highly recommend visiting Guatavita Lake and exploring the Upside Down House. It's a journey that will leave you refreshed, inspired, and with a smile on your face.

I would not recommend this tour while the highways are under major construction. This half day tour took 7 1/2 hours. We were picked up at our hotel on time at 8:25 but did not arrive at the hacienda until 11:15. The tour was over by 13:15 but we did not get back to the hotel until 15:50 so 5 1/2 hours of driving for a 2 hour tour. The driver Carlos did his best but was following trucks and buses belching exhaust - he spoke only Spanish. The tour was interesting. Juan our guide was knowledgeable and spoke English well but this is not a coffee plantation - it is an event space with coffee plants and gardens - they even have a chapel and guest suites. Not what we expected.

I must say it is one of the most preserved and beautiful towns I've ever seen. From the moment I arrived, I was captivated by its charm and authenticity. The cobbled streets of Villa de Leyva add to its old-world charm and give it a unique character. Walking through the town feels like stepping back in time, with its well-preserved colonial architecture and historic buildings. It's a photographer's dream, with picturesque scenes at every turn. What impressed me the most during my visit was the exceptional service I received, the level of hospitality of the staff was outstanding. The company takes pride in their country and goes above and beyond to ensure visitors have a memorable experience.

The highlight of the tour was definitely the adrenaline rush I got from the rappel experience. It was thrilling and gave me an incredible sense of self-accomplishment. Villa de Leyva itself is a beautiful town with a slow and relaxed pace of life. The two days I spent there were a delight, as I got to explore the charming streets, visit historical sites, and enjoy the local cuisine. Overall, the tour to Villa de Leyva was a perfect blend of adventure and relaxation. I highly recommend it to anyone looking for a unique and memorable travel experience.

A private, tailored road trip to the desert that offers stunning views and a unique experience. The desert landscapes can be breathtaking, with vast stretches of sand, large gullies form clay soil, and clear skies perfect for stargazing. You're sure to be amazed by the beauty and tranquility of the desert as well form the very kind and welcoming locals. Don't forget to pack plenty of water, sunscreen, and a camera to capture the stunning views along the way!

I recently had the opportunity to take a tour to the Zipaquirá Salt Cathedral, my second tour with this company, and it was nothing short of amazing. The tour was well-organized, starting from the pick-up at our hotel to the journey to Zipaquirá. The highlight of the tour was undoubtedly the Salt Cathedral itself. The atmosphere inside the cathedral was surreal and awe-inspiring. The intricate carvings, the play of light and shadow, and the sheer grandeur of the cathedral carved out of salt left us speechless. It's a testament to human ingenuity and a sight that I believe everyone should experience at least once. I would highly recommend this tour to anyone visiting the area. It's not just about visiting a place; it's about immersing yourself in a unique cultural experience. The Zipaquirá Salt Cathedral tour is a journey that will stay with you long after you've left the cathedral's cool, salt-laden air.

Visiting the Salt Cathedral of Zipaquirá can be a smart use of time depending on your interests. If you enjoy history, architecture, or unique tourist destinations, then it could be a great experience for you. The cathedral is a remarkable architectural and artistic achievement, carved out of a salt mine deep inside a mountain. It's also a place of pilgrimage, attracting thousands of visitors each year.

The night tour at Andres Carne de Res was an absolute blast. The location, with its vibrant and lively atmosphere, was the perfect setting for a night of fun. The tour was well-organized, ensuring that we could enjoy the night without any worries about safety.

Had an Amazing time in Hacienda Coloma in Fusa. Anna our tour guide made all the difference. She is so pleasant, knowledgable, profesional, friendly and spoke perfect English. We will definitely be Paraiso Travels again. All the details of the trip were well thought out!

This was an incredible day trip! Cesar and Rodrigo were fantastic. I highly recommend you request them for your tour. We asked for a 6am pick up and they were there on time. Our first stop was Villa de Leyva. We worked the itinerary backwards as there was a kite festival in Villa de Leyva so we wanted to get there early. It is such a beautiful town. We spent a total of an hour there, walking around the town. We stopped in el Museo del Chocolate for a yummy snack. We then headed over to Casa Terracota, a Gaudí inspired house made entirely out of clay. We then went to Pozos Azules which are 6 or 7 bluish green lakes. You walk the entire area at your pace. The great thing about being on a private tour is that you get to decide whether to stay or just head to the next attraction, which is what we did. We only saw 2 of the lakes before heading to our next stop. Note that you are not allowed to swim in the lakes. We then went to Monasterio Ecce Homo, a beautiful monastery in the countryside. By this point, we worked up an appetite. We headed over to another town, Sutamarchan, and had the most amazing lunch. Lastly, we ended up in Ráquira, famous for its colorful pottery. The entire trip was so much fun and we got to see so much of the countryside. Cesar and Rodrigo’s energy made the entire experience that much more enjoyable!

My tour of the North area of Bogota, guided by Ana, was an unforgettable experience. Ana's knowledge and passion for the city's rich culture were evident throughout the tour. Engaging and educational. The North area, with its vibrant mix of modern and traditional elements, was a delight to explore.

This tour was truly a unique experience, taking us off the beaten path and into the heart of the local culture. The guide's expertise was evident as she shared fascinating insights and stories, making the history and folklore of the area come alive. The tour was well-organized and the service was excellent, making it easy for us to immerse ourselves in the experience. It was a wonderful way to explore the region and we left with a deeper understanding and appreciation of its rich heritage.

Great experience with Rodrigo! He catered to our preferences and made the trip extremely easy. Highly recommend.