I arranged for a 6 hour tour to see Bogota and the guide failed to pick me up or call me. At least customer service was helpful

This is a scam. No one showed up or responded to calls or text. We’re very disappointed with TripAdvisor and Viatour for offering this scam tour as an option and should be held legally liable.

I had a booking with this company today at 7:30am and no one showed up. I tried reaching out to them since yesterday, their email and phone numbers are not working. I don't even know if it's a real company, but I'm reaching out to viator for refund. It's pass 8am and no one showed up yet. Please book with another company because this one is not real

DO NOT BOOK THIS TOUR WITH THIS TOUR COMPANY! I waited for over an hour to be picked up for tour and nobody showed up! I tried calling the company (Columbia Tours and travel) and THEY ARE OUT OF BUSINESS! They took my money and ran! Once again, DO NOT BOOK THIS TOUR WITH COLUMBIA TOURS AND TRAVEL!!!!

I don’t really have much to say because the tour never happened. I was supposed to depart with my guide at 8am in the morning, however, no one showed up. I sat in the hotel lobby for nearly 30min. I contacted the number listed and no one would reply via text or answer the phone. Don’t book with this company!

Juan Carlos met my mother and me at The Grace Hotel in Chapinero on time at 8:30am. He was very patient with us despite our tardiness. We then met our designated driver Jiménez (uncertain of her name but she was great too). We departed Bogotá at 8:45am. He told us that the drive to Lake Guatavita would be ~2 hours. As planned, we made a stop at the town Sesquile around 10:00am for a quick picture with the town’s sign and bathroom break. He was very kind to pay for my coffee at the bodega to allow us to use the bathroom. Then, onwards to the Lake Guatavita! There was a road closure for the main road to the lake, so we were forced to take a detour route which was mostly an unpaved road with no signs or cell/data service. This detour took us through an unexpected scenic route that resembled the Swiss Alps with endless rolling green hills, delicate wildflowers abound, mountain goats and cows freely grazing, and not a person in sight. We, including Jiménez and Juan Carlos, were pleasantly surprised and saw the positive side of the slight delay. We arrived at Lake Guatavita around 11am and the entry to the park reserve was included in the tour. We joined the group tour led by a park ranger. Since the tour was in Spanish, Juan Carlos gave us synopses in English. He was very knowledgeable of the legend and history of the area. The hike up to the lake from the entrance isn’t challenging (mostly stairs). There were plenty of spots to take pictures. We made a brief stop at the town Guatavita. After our pleasant experience at Guatavita, we decided to extend our tour with Juan Carlos by adding a trip to the Salt Cathedral. He and the driver were very flexible. The driver asked for an additional $120.000 COP. Juan Carlos arranged for our tickets to be pre-purchased so we paid $59.000 COP for each ticket that included an audio tour. They recommended having lunch at a restaurant near the salt cathedral. Truthfully, it was not a great experience. The waiter was very suspicious when handling the bill and payment. The salt cathedral was an interesting and unique experience, but we were rushed on time as we had only 1 hour and 45 minutes for the attraction. We departed around 6pm and were dropped off at our hotel. The highlight of this private tour was Juan Carlos and the lake. Although Juan Carlos was not completely fluent, his English was more proficient than most local people we’ve encountered in Bogotá which was extremely refreshing and helpful. It made this part of our trip to Colombia the least stressful, since my Spanish is only conversational. Thank you!

From the start to the end I have excellent experience with this tour . The tour company delivered what they promised, the service, the tour quality, punctuality are beyond and above . Most of all the tour guide Juan is a very humbled , knowledgeable and very friendly. I would recommend to anyone to use this company and definitely I will be seeing them again

Juan Carlos was a very good tour guide. He made my family and I feel at home. He was very knowledgeable about Bogota and did a very good job of teaching my family and I about South America.

Very professional team, both drivers and guides. I'm happy I joined 2 of their trips. Highly recommended!

This was a great experience. The driver was prompt and picked me up at my hotel on time. We arrived at the Cathedralt at 9am when it opened. Was able to see most of the cathedral before the crowds began to show up. Highly recommend going early. After ward, driver and and I ate a nice traditional Colombian lunch and visited a few sights then returned me safely to my hotel. The trip is highly recommended as a must see if in Bogota area.

My wife and I were in Colombia 2 weeks ago and we did the 8 hours city tour in Bogota.The beautiful views in the Monserrat hill and the Gold museum were really really great. You can not miss these places. The staff and service were excellent. We highly recommend this tour.

Love this place, Colombia, the only risk is you want to stay, because the people who own this company make you feel safe and welcomed.. I recommend this page. Colombia Tours and Travel

We had booked this tour on line with two main objectives in mind, The finicular to monteserat and The museum of gold. After booking and paying we did not receive any information or any sign or signal from The tour operator itself, that is compared to other tour operators very unprofessional. At The day of The tour the guide was late but fortunatelly The hotel managed to get in contact with The operator. At tour’s start it turned out the museum of gold was closed and they told us we had not booked the finicular but for an extra 100 dollars we could go!😳 to be able to obtain at least ond of our objectives we agreed. The guide that executed the tour was great and had excellent locale knowledge so that made up for a lot. I would like to suggest to book a tour see the great , beautiful and friendly city of Bogota but not with this tour operator

My husband (Colombiano) and I went on this tour in May. We took the tour for one day, but I regret not taking one for longer. We needed at least 3 days to fully enjoy this beautiful place. The price of the tour was a good deal for everything that came with it. I loved the history and architecture of the town. The local food was DELICIOUS. The fossil museum and terracotta house were amazing; full of interesting things. The artisans in Raquira were like something I have never seen before. We enjoyed it and will be back for sure!