We apologize for the inconvenience during your tour. However, it is important to make the following clarifications: 1. As you can see in the itinerary of the booked tour (https://www.tripadvisor.com/AttractionProductDetail-g294074-d17553768-6_hour_private_city_tour_of_Bogota-Bogota.html - https://www.viator.com/tours/Bogota/6-hour-private-city-tour-of-Bogota/d4560-138328P11), it does not includes the visit to Monserrate Hill. 2. Within the observations of the tour is the following information: - "The Gold Museum DOES NOT open on Mondays, it is replaced by the visit to another attraction of interest according to availability)" and "Due to the great gastronomic proposal during the tour, we do NOT include food so you can choose the proposal that best suits your tastes and budget ". 3. We also clarify that the additional 100 dollars was not just for going to monserrate hill, those additional 100 dollars included the visit to monserrate and lunch in monserrate for the 6 people. Finally, we do not contact the customer because we have an option that when you make the booking, it automatically is confirmed to both, the customer and us, however, we will take this recommendation into account. We hope you enjoyed your trip to Colombia.