Although my trip to Jordan couldn’t happen because of the war, I want to highly recommend Tourist Israel. From the first contact, Christina was so professional and responsive. Other staff at Tourist Israel were also so helpful.

Our compliments to Tourist Israel for the timely and professional manner in which our unfortunate cancellation was handled.

I had to unfortunately cancel my trip due to the ongoing conflict. I cancelled within the policy and followed all of the new instructions listed on their website. I tried multiple times and finally someone on WhatsApp said yes we will refund you and send a confirmation email. It’s has been 3 weeks since then and still no email or refund. I have been trying to speak with someone and I cannot get a hold of anybody by, WhatsApp or by email. I understand that there are delays but almost a months and no contact, email or communication about my request is not right.

Great friendly, warm, empathic service from Meital at Tourism Israel Head Office in suggesting and then detailing how we could leave our Jordan tour at Amman, rather than returning to Israel to get a flight out while the war with Hamas was in progress. This followed cancellation of our flight home from Israel by Emirates, even though it had been booked months before. Jordan tour guide and driver, Feisal, was extraordinarily helpful and effective in showing us the sights of Jordan throughout the length and breadth of the country. Our sincere thanks and appreciation to both Meital and Feisal of Tourist Israel on their sterling service and generous hospitality. - Roger and Annette

I have fun on this tour. Altho we were behind schedule but it was okay. Our tour guide Nezar (for the wrong spelling) was GREAT! he is the BEST! Wadi Rum was worth it, beautiful, food was great, altho didn’t see a lot stars coz it was cloudy. But the main thing is PETRA! Petra is beautiful everything about it was perfect, Need more time, 2 days is not enough to explore the city, Happy I was on this group. But hopefully all my tourmates got home safely. Our tour ended the day or hours before conflict.

Had a bad exprience of booking a transfer to Amman airport. A series of misleading information ended up in a driver that never showed up and dozens of phone calls to an operation staff which is located outside the country and was quite useless. Lastly, no refund was given.

We had an amazing time before the war broke out! both guides did a good job. We liked the Israel guide a bit better but over all a good tour.

Moshe was an excellent tour guide, knowledgable and open to many questions, I hadn't been to the Dead Sea in 20 years and it was sad to see its deterioration and the beach was kind of gross but so it is. My only real criticism was the less-than brilliant decision to tour Masada at noon, but we had a cloudy day and so it was tolerable.

It was an amazing experience (01.10.2023-10.10.2023) but our trip was interrupted by the palestinian terror against israel. The tourist israel group handled the situation very professional. And i thank everybody that helped us. (the tourist israel group, the embassy ect.) and don’t forget to take some extra cash with you. Yours truly Marko Bilusic

My journey was adjourned because of the sudden attack from Gaza on Oct 7. The cancellation of the walking tour that day was not informed immediately.

The outboud expeditor was not at the location specified. We had booked both the trip to the airport and expeditor via Tourist Israel. We did not get a refund for the outbound expeditor. The inbound expeditor was excellent.

We only had 3 hours to explore the entire site. Ridiculously long, hot, crowded bus ride. 60 people in our group. FAAAAR too many!

I used the VIP Arrival Service and the Vehicle Transfer to the hotel. Both were excellent and are highly recommended. Everything was very smooth and saved much time and effort.

It was an excellent cultural trip. A little tiring on the way back from Petra because it was a 7 hour journey, arriving at 02.00 am and the next trip at 7.15 am. Good guides, friendly and knowledgeable.

As a female solo traveler, this was the best tour company I could find. I did all my tours while staying at the Old City with them and I cannot complain. I was able to get a female guide on my first tour and it was a blast. Thank you again for making my week stayed in Jerusalem one that I will not forget.