Dear Traveler, Thank you for sharing your good experience of your Bethlehem, Jericho and Jordan River Tour, We appreciate your valuable feedback, it has not gone unnoticed. We are delighted to hear you enjoyed the Holy Land with us, We are looking forward to seeing you again, Have a nice day!

Hi CQ2007, thank you for your feedback. We are sorry to hear that you ha da negative experience. As your guide said, and as we say on the website, going into the grotto is not guaranteed and it is rare that there is time to do so, as there s often a very long line that would delay the entire tour schedule. It does occasionally happen that there is time to enter, which is why we keep it on the schedule as an option for those who are lucky enough to be able to add this to their tour experience. We are sorry to hear that the tour ended early and if you'll contact us at info@touristisrael.com, we would be happy to look into what happened that day, as we do like to stick to the itinerary as advertised as closely as possible and give our customers enough time to experience every stop on the tour.

Hi eftychiaf2018, thank you for your feedback. We are sorry to hear that you had a negative experience. We apologize if you feel that the guides were not knowledgable - in Bethlehem and Jericho we must use local tour guides and operators, as Israeli licensed tour guides cannot guide there. This is true for all Israeli tour companies. Therefore, we, unfortunately, do not have as much control over the guides nor what they choose to do, including taking customers to gift shops. However, they are licensed and do this tour every day so they should have plenty of knowledge of the area and the stops at the shops do help support the local economy, and many tourists do enjoy having the chance to stop and buy souvenirs from their visit. We promise we do not take any commission from this. We are sorry that the lunch was disappointing. This is where the tour eats every day as it is the most convenient way to include lunch during the day without losing time from the tour. We are not sure what you feel you were overcharged for in Euros vs USD. The only additional money we collect on the tour is for the cable car, and we do ask for this according to currency, so that everyone pays the same amount no matter if they brought NIS, USD, or Euros with them and we advertise this on the website as well that eveyrone will need to bring 56 NIS or 16 USD or 14 Euro. If you feel you were overcharged we would be happy to look into this anyd any other issues if you contact our customer support via email at info@touristisrael.com - we hope you still enjoyed seeing the amazing sites on your tour!

Hello there, Thank you very much for sharing your feedback of the tour! We are very happy that you enjoyed the time with both of your guides! We hope to see you again!

Hi Eric J, thanks for another wonderful review. We are so glad you enjoyed the sites and guiding, it's definitely an amazing day full of bucket list destinations. We hope to see you again!

Hi MarkRJP, thanks for your kind review. We are happy to hear that you enjoyed your tour with George and had a memorable experience. We hope to see you again!

Hi soundpsychiatrics, thank you for your feedback. We are sorry to hear you missed the tour. We clearly state that all passengers should arrive 15 minutes early, so as not to miss the departure. In order to keep on schedule for all of our tours we do always try to leave exactly on time in order not to delay the entire group, and if someone is running late we cannot wait as we do not know how long we will have to wait for their arrival. This is why we urge our customers to leave with plenty of time to spare, to allow for mix ups that may sometimes occur with taxis or delays on the customer's end - although usually our customers and taxi drivers have no problem finding our pickup location. We know some other tour operators do hotel pickup as you mentioned, but we truly believe a centralized pickup location makes the process smoother and more enjoyable for everyone, as it means that our customers spend less time sitting in a bus driving through the city in the morning, since picking up at various hotels can often take up to an hour. Tel Aviv is a small and easily navigable city and a taxi, bus ride, or walk to our pickup point is usually no more than 15 minutes from any accommodation in the city. We are sorry but we cannot issue a refund, as we have clear cancelation and refund policy and late arrivals on behalf of the customer are not covered - only cancelations made at least 24 hours in advance of a day tour can get a refund. Meeting us via taxi would also not have been an option, as the insurance would not cover someone not traveling with us and your taxi would not have been able to cross into Bethlehem.

Hi Boringrunner, thank you for your review. We are glad to hear that you enjoyed your time in Jericho and Bethlehem and that you had a great driver and guide. We hope you'll join us again!