thansl for sharing your immense satisdfction of your giude Yosef.It is clear you came away with a memorable and enlightening tour experience to cherish always. Much appreciate such sincere sentiments and recommendation for the service provided by Bein Harim tourism.

Thanks so much for this kind review complimenting our guide Aaron. He sure is worthy of such feedback ;for his efforts, knowledge and tour management.We are very happy to read you came away with a memorable tour experience.

We really appreaciate you taking the tme and effort to review your tour and guide. We are happy that we operated to high standard and to your enjoyment. Indeed there is alot to see and take in on this exceptional tour itinerary. We are glad Eyal was totally professional and showed effort and patience even by awating with you. He is a respected member on our team of guides Thanks and hope to see you again.

Dear 68rufusa, We are sorry to learn about this experience you went through. Our tours go through the most popular and visited sites and therefore require a considerable amount of walking. You can find the tour itinerary on the website and see the number of sites visited. It is not possible to visit all of these sites by vehicle. In the tour description, you can also find a note mentioning "This tour includes a reasonable amount of walking; comfortable walking shoes are recommended". We cannot consider all of our customer's needs and conditions, therefore we try to bring to mind all of the details that we think are crucial for our customers to decide for themselves whether our products are suitable for them. If you know you have a limitation of some kind, it is best if consult with our office to figure out whether this tour is appropriate for you or not. Also, the temperature in the Israeli summer can get really high and that is something you have to consider as well while booking a tour. Plus, it is also mentioned that the tour doesn't include food and drinks. We provide a private tour service, where you can decide on the itinerary, pickup time and location and build a custom tour for your needs and convenience. Again, we are sorry that you went through these difficulties and can understand your situation. You did mention enjoying your guide. Considering all this, we honestly don't believe that we deserve this 1-star rating. Take care!

Dear customer, We appreciate your sincere review and would like to inform you that it's essential for our continued customer Service improvements that we clarify the issues you raised. All of our guides, with no exceptions, graduate an intense course under the Supervision and Licensing by the Israel Ministry of Tourism. The Course includes 570 academic hours in class and 80 field trips, designed to make proper acquaintance of Israel. The main Program’s Objectives are: 1. Providing Tour Guides with knowledge about the Land of Israel, in the fields of Archaeology,History, Religions, Flora and Fauna, Geography, Art, Architecture, and Israel’s current affairs in Social, Governmental, Economic and Political subjects. 2. Acquiring the ability for the Tour Guide to show visitors around the Country in a manner suitable to the diversity of the clientele. Regarding lunch- A tourist is not forced to eat with the group and with arrangement with the guide may go nearby elsewhere as long as it's within the time schedule of the tour. Regarding the shopping part of the tour, we would like our tourist to have the option to buy souvenirs if they want to, and we dedicate a small part of the tour for it. We are working with several stores that we are verified to have product warranty policy as well as shipping policy. We grant our guides the option to use their judgment and decide whether to linger or shorten the visit at the stores, according to the group's will. I regret the fact you didn't contact us prior posting your review so we can conduct a clarification of the matter and if necessary, compensate you accordingly. Our customer service is available and you are welcome to contact us at any time. Know that we value your input as we continue to strive to provide quality service that meets client expectation. I hope that we will have the privilege to guide you again in Israel and rectify any disservice. Sincerely, Shelly Yaron Marketing Manager Bein Harim

Dear Marc, Bein Harim is regretful that you were essentially NOT satisfied with the getting to and from your tour. We take such feedback seriously and therefore provide detailed answers and insight. We contend with major transport matters and logistics daily, through a complex system, however. We are certainly pleased you were satisfied with the main and central part of the tour: its itinerary locations, guide and guiding. Thanks too for the mention of the audio operation, it is presently being investigated. Due to the rising volumes of guests in our groups, and whom we only see for a day, we are checking options where we get the earphones back. This is huge daily maintenance and operational challenging procedure. But thanks for giving it a suggestion. There is a law that amplification equipment may NOT be used at public locations therefore the guide cannot simply use a loudspeaker at any stop. We sure hope you will give us another chance one day to offer an experience of the high standard, as we have earned on this platform. Sincerely, Bein Harim Tourism Service team

Thank you for taking the time to share your review of the Jewish tour package you recently took. I am sorry to hear that the tour did not meet your expectations. It is unfortunate to hear about the confusion surrounding the bus and meeting points, as well as the lack of information provided regarding the entrance fees. Clear communication and attention to detail are essential for a successful tour. Regarding your comments about the political situation in Israel, it is understandable that different tour companies may have different approaches to discussing this topic. However, it is important for all guides to present accurate and unbiased information to their clients, regardless of their personal beliefs. Overall, it seems that the tour guide you had was knowledgeable about Jewish history and did a good job of making the tour predominantly Jewish-focused, but there were some issues with communication and attention to detail that detracted from the overall experience. Thank you again for sharing your thoughts, and I hope that your future travels will be more enjoyable.

Thanks for this review sharing your satisfcation with the guided tour by Joseph. We are happy you have come away with a fun and informative tour experience.It is clear he is worthy of such acknowledgement for the great job he doesmaanging his tour group.We apprecaite your sincere review and hope to seeeyou travel with us again soon.

Thanks very much for this 5 star review of your tour guided by Joseph.We are pleased to read you have come away satisfied and with a memorable tour experience. He is worthy of your feedback for the great tour he provides his travelers,informative commentary and a sense of humor with a pleasant manner Bein Harim appreciates your sincere post for others to read.