We are sorry to hear about your experience in Istanbul. We have done a very careful and diligent search on what has happened because a review from our customers is very valuable. They help us keep our very respected reputation in the business. Your experience would have been unacceptable from our side. However, we were able to find neither a reservation under your name nor a cancelation. Our team believes that the reservation had never been passed to us and so the ground team is unaware of such a reservation. They also confirm that they did not receive a call from you at any point. ( All of our vouchers have a contact phone number in case our customers need to call us. ) You have probably called the number where you bought the tickets - which is not our company. We want to ask you to go to the correct agency that you bought your ticket and ask for a full refund in case the service you paid for has never been delivered to you. Rest assured, please note we do not have your booking or the funds you spent to purchase it. We aim for 100% excellence in our tours and believe that it is unfair to review a service that has never been bought, canceled, or not-delivered from our side. But, we understand your frustration about not being able to tour Istanbul in the way you wanted. Holidays are valuable and they are complicated to get in an unprecedented year like 2020. Please do contact the correct agency where you bought the tickets and ask for a full refund. Alternatively, of course, we are more than happy to deliver a quality tour should you choose to book it from us correctly. We sincerely hope the rest of your time in Istanbul has been excellent. Kind Regards,

Thank You so much for Your time in writing this review! Yes, we try to keep up all tours, no matter how big or small, because our client's comfort for us matters the most. We are so happy to hear that you enjoyed your tour guide and city. And we would love to see you on our other tours! :) All the best Sandra Purvina

Hi Marta, Thanks for your review. The Blue Mosque is under restoration until the end of 2022. This information is well printed and described in your tour. The fact that you arrived at the meeting spot 15 minutes late and needed another 15 minutes at the entrance of the Hagia Sophia because members of your group were in shorts, took 30 valuable minutes off of this tour. Luckily, other parties in this shared tour were patient not to complain. Nevertheless, our guide added 30 minutes to the tour so everyone was able to get the full experience. We are glad that you enjoyed our guide's expertise and personality given the circumstances.