Eray was punctual and attentive on my arrival at the airport and drove me safely and in comfort to my hotel in Istanbul. Would happily travel with this company again and would recommend Eray and the team. Thank you.

The driver was on time at the hotel. There was an accident on the way to the airport and that caused severe congestion. Our driver Eray was very kind and tried very hard to find alternative routes to avoid traffic. Although he did not speak english, he made an effort to translate everything on his phone in order to explain the situation. The only problem with the company is that although we asked for a receipt with the driver, they did not send it and then it took 2 weeks to send it via email after a series of communication.

The ride from the airport to our hotel was a nightmare! After waiting an hour at the airport,the driver took the side roads instead of the main roads to avoid tolls. We got to our hotel area 3 hours later. Here is the kicker: HE DROPPED US OFF AT THE WRONG HOTEL! We had to walk, in the rain, over cobblestone, 1.5 km with all of our luggage. It was exhausting and very difficult. No taxis would take us because the rain causes the hilly roads ro be too slippery. We sent them a whatsapp message right away but never heard a word back. Later when I confirmed my transport back to the airport they said " sorry about that". They did redeem themselves however. On our way back to the airport, the driver named Bayramoren came 10 minutes early, was kind and courteous, helped us with our bags, took the toll roads and we were there in 40 minutes. He even translated on google how much time it would take. This is why the 1 star went to a 3.

They booked our return transfer from Istanbul City Centre to Istanbul Airport for 07:30 despite our flight not being until 14:05. They stated the transfer time takes 4h when it's just 45m. They were impossible to contact via email, phone or Facebook Messenger, there was never an answer/response. Eventually our agent changed the transfer time to 10:30 but today they still turned up at 07:30 and never came back at 10:30. We took an Uber instead. Absolutely useless we will not be using again.

Our hotel (Conrad) helped us to organize two half day private tours with Ramezi. He is the most wonderful person we met! He drove us around in his beautiful limousine and we discovered Istanbul from a different perpective. Thank you Ramezi !! Jost & Ana

I had a terrible experience with this airport transfer service. The ride was cancelled by the company with no prior notice or clear information on their cancellation policy. The logistics were a mess—they didn’t even check that the flight was delayed. The waiting time was ridiculously short, only 70 minutes since flight landed, which is unreasonable considering it takes at least 45 minutes just to get from landing to the arrival floor, even in the best conditions. The staff was completely unhelpful, refusing to assist in any way, leaving my parents stranded in the middle of the night without any support. I wouldn’t recommend this service to anyone.

Stay away from this company. They close their offices at the weekend, they do not answer two phone numbers. They do not respond to WhatsApp messages, they will confirm your pick-up and then not show up, they will refuse to refund you. I booked this Airport Transfer for a friend travelling to Istanbul for a medical treatment. His flight changed on the day he was flying and we couldn't get through to this company to give them the new flight number and arrival time. After a whole day of calling and messaging them, they sent my friend a message confirming they would pick him up at the new arrival time. They didn't show up and he waited for 30 mins needing to book another taxi to get to his hotel. I booked through Expedia who also couldn't get through to the company by calling them. Travelium informed Expedia that they attended at the airport and waited 2 hours - they have refused a refund and I am down £35.

Used them for IST to Sulthanamet transfer and back. New and clean vehicles, friendly and responsive drivers. Highly recommended!

We had a wonderful 2 day private tour with our guide Cenk Akbostancı. Brought us around all of the sights of Istanbul and quickly navigated the crowds of people that came in from the cruise ships in town. We had 2 great lunches and lots of tea and snacks. We had a wonderful time talking and he even walked us around his local neighborhood after and recommended places to eat. Cenk was great!

My business partner and I wanted to take an afternoon break from three days of business meetings to see and feel what Istanbul is like and have a sense of history. Their guide Gurcan Urker was fantastic. Extremely knowledgeable in history. Took us to the Sophia Grand Mosque, toured the nearby square and various monuments, the Cistern, and the ancient bazaar. Gurcan was a master of history, Turkish culture and demographics, pointed out important monuments and sites, and established the major historical references of each. We also wanted to visit the bazaar, where we could purchase gifts to take home and a handmade Turkish rug for our home. Gurcan was great at showing us trusted shops where we could feel confident

Driver talked too much- distracted driver. Minibus radiated cigarette odor- so unpleasant . …can’t recommend our driver.

Travelium kiosk at the Istanbul airport tried to charge me a second time for a reservation I have made on line. Don't use these guys. They tried to make me pay a second time for a taxi reservation that they admitted they had on file that I had already paid for. The kiosk agent refused to contact his manager. He refused to honor the taxi reservation I paid for. Paying for a taxi reservation in advance is a mistake. Rather than pay twice for one taxi I took the bus. I already paid once. They didn't dispute anything. They agreed I paid for everything in advance and that I had a reservation. That's what I find so baffling. They wanted me to pay twice for the one taxi reservation. The Istanbul Airport busses are very nice, efficient, are just as fast as a taxi and are only $3. I hope Travelium goes bankrupt. Don't use them, they will rip you off.

I have to commend the Airport transfer service. We used it twice-once through Booking.com and once independently. It worked exceptionally well on both occasions with our first driver going to great lengths to take us right to the hotel overcoming pavement restaurants & clients blocking the way! The second driver, Murat, was an absolute credit to the company, keeping us informed of traffic delays and pointing out all the sights along the way. A very courteous young man!

We requested a transfer to the airport on 23 September at 9am. Initially There was no direct contact from Travelium that the minibus was to be late except on messaging until I called the operator direct. The hotel staff helped us by communicating directly with the organiser after 1/2 hr being late. The car arrived over an hour late, apparently due to a flat tyre and replacement of the bus. We understand that can happen but a replacement should have been sent earlier seeing we were on our way to catch planes, some internationally. The driver did not engage with us at all. He basically drove like a maniac, swerving erratically, changing lanes barely missing the other cars, honking his horn. Changing several lanes in an instant with no indication. We are seasoned travellers but truely felt our lives were at stake. No exaggeration. He was asked to slow down to the point of us shouting to slow down in Turkish. With little effect. I have travelled the world and in challenging traffic such as in Indonesia and India but this guy was a maniac and possibly on substances. We made a 45 min trip in no traffic in 33 mins in heavy traffic. Please pass this on to Travelium to address this with the driver. We will not use them again and advise Booking.com to not offer their service. Totally unacceptable.

We are a family of 4: 2 kids (aged 11 and 15) and 2 adults. We thoroughly enjoyed our tour. Imran was very knowledgeable, friendly and considerate. There were no 'rip off' prices at all which we know many others in our hotel had experienced and we felt completely safe . Imran was very bubbly and explained several things to our kids too in a simple way - on the history of istanbul and the ottoman empire. The places he took us to for souvenirs too were also fair in their prices and honest. We cannot recommend Imran enough and we tend to travel the world quite a lot. Thanks again Imran for a great tour. Prof & Dr Khan, Hanis and Hanzal