Although speaks just very little English but he did a good job for us in this two days driving from Viet Tri to Sapa and back to Hanoi airport. He is always on time with smile on his face. We feel comfortable with him in this trip. We are planning to come back Sapa sone time in September 2020 for Terrace field photo and for sure will be arranged by Golden Holidays.

Found the cab services I used to be very good. I had taken up a multi day multi destination package from Hanoi and the overall experience was really nice. Their cars are good and the drivers have excellent driving skills. Although the driver wasn't fluent in English (which most drivers won't be in Vietnam), they had an excellent backend support via phone/whatsapp/viber which works seamlessly and have on time response to any query. Recommended to anyone visiting Vietnam.

My family and I just finished an incredible 14 day tour of the beautiful rice terraced farmlands and mountainous regions of Northern Vietnam with Golden Holiday Travel. They were very easy to communicate with via E-mail. I told them what I was interested in seeing and they helped me plan an unforgettable off the beaten tour. We had a great private guide Vu who took us on beautiful treks and gave us information on the areas we visited and a super safe driver Nam who expertly maneuvered his way through the crazy winding narrow roads. We could have never done this on our own and it was good to have an English speaking guide to help with the day to day activities as no one spoke English in the areas we visited. Golden Holiday Travel and Vu also helped with the homestay and hotel arrangements towards the second half of the trip where I could not find descent places to stay on my own via the internet and all the places they chose were spectacular. Next time I would just have them make all our homestay arrangements as they are experts in the area. We stayed at a different location every night as we wanted to cover a lot of ground and boy did we. There is sooooo much more to see in the North other than Sapa and with few to no tourists around. I would absolutely recommend them again.

Golden Holiday Travel was very easy to deal with. I was travelling with my husband and we arranged a car and driver to take us to Sapa from Hanoi. Communication before and during our trip was easy and very responsive. The driver was also available during our stay to take us to see some of the local attractions. Mr Hung, our driver, looked after us very well. We didn’t speak Vietnamese and Mr Hung spoke a little English but we communicated very well using google translate. Would highly recommend using GHT for your trip to Sapa.

We booked several rides - to a friend's wedding outside Hanoi and then r/t to Halong Bay - because we wanted a car seat for our 15 month old. This agency was very easy to communicate with and very responsive. Cars and infant seat were in good condition and the drivers were friendly. We also organized our Halong Bay cruise through Golden Travel and it was also very easy. Everything was exactly as promised/communicated. Would recommend and use them again!

We chose to rent a car instead of taking one of the day tour packages, for its flexibility. Visited Mua Caves, Bai Dinh, and Trang An for a reasonable price. Mr. Ban was very helpful and communicative - he answered our emails promptly and even provided a WA number in case of emergencies. Our driver, Mr. Hai, could not speak english but understood us just fine. He picked us up on time, drove well, and recommended a good restaurant for lunch. Overall good service that I would recommend to friends who are just looking to rent a car for a trip outside Hanoi.

We booked our airport transfer, and transfers from Hanoi to Halong Bay and on to Ninh Binh with Golden Holiday. Our driver was Mr. Kiem, young guy, very friendly and helpful, even though his English is almost non-existent. We had absolutely no problem with him and he was very attentive and really took care of us. In Ninh Binh, Mr. Van was assigned to us as our guide and we learned a lot from him about the history of the first two dynasties based in Hoa Lu. He also recommended that we do the Tam Coc tour instead of Trang An as we were in time for the harvest season. After the tour, he accompanied my nephews on a biking tour to Bich Dong Pagoda, while my sister and I went with Mr. Kiem (in the airconditioned van) to the pagoda and had ice coffee there while waiting for them. It was a really great day for everyone. However, when we were in Hanoi, we also hired through Golden Holidays at the last minute, a car for our DYI tour of the city after we decided we would not last long walking in the heat. Mr Ban assigned to us a driver called Mr. Quang. This driver was very brusque. He did not speak English and misunderstood me when I said we wanted to go first to the Ethnology Museum and then the Temple of Literature. He kept saying temple, temple and brought us to some painted temple by a lake far away from the city center, then insisted we get down and go to this temple. I told him no, we want to go first to the museum. He did not look happy about this and I noticed that he then drove very very slowly - about 30 kilometers/hour. Bicycles overtook us, other cars honked at us. Because of this, we arrived late at the museum and missed getting an English speaking guide, so we toured the museum on our own. I texted Mr. Ban to assign a new driver for us but I guess it was not possible, so we ended up with this driver for the rest of the day, enduring his slow driving and surly face. Other than this, we would recommend Golden Holidays for transportation and tours. Their rates are reasonable and Mr. Ban organizes everything very well. Just make sure you don't get Mr. Quang.

This was supposed to be a one-star review, but I'm giving it two stars because the sales manager Ban had put in a lot of effort to keep things one step away from being an absolute nightmare. We got Golden Holiday to arrange for a driver to take us to and from Ba Vi National Park. He picked us up from our hotel and we set off at 930am. The park is about one-and-a-half hours away from Hanoi by car and we were supposed to reach at 11am. After an hour on the road, at 1030am, the driver started using his phone a lot — he began texting away furiously and making and answering a lot of calls. This was horrifying because when he lost focus he drove very dangerously and constantly swerved left and right. Traffic in Hanoi is notoriously insane and the highways aren't much better, not when a cement truck of sorts passes you every other minute, so we became very concerned. We did a quick search on Google maps and found out that he went the wrong way. So basically, after travelling an hour, we were two hours away from our destination. As mentioned, it was only supposed to take an hour-and-a-half to get there. It didn't help that the bloke largely refused to turn his AC on though it was a very hot day and we got real sweaty in the car. He also didn't speak a word of English, but we figured that he'd realised his mistake, thus the flurry of calls and texts. So then we had to turn around. The driver supposedly brought no extra cash and had paid for the toll (the wrong one) before, so he asked us for money. We weren't supposed to pay for any toll fees. It isn't so much the fee that was the issue, but the principle. Ba Vi National Park is up a mountain and it's a windy road up. As if all that he put us through wasn't appalling enough, he showed that he was an unconfident driver with no adequate skills. Not only did the car stall non-stop at one point up the mountain, it also kept rolling backwards because he was too afraid to accelerate. We were seriously very confused and stressed out about how and why he was appointed a driver. It should also be said that at no point did he seem apologetic. We finally reached the park at 1pm — a great delay that caused us a lot of inconvenience because instead of hiking two routes we could only do one. We noticed before getting out of the car that the car was low on petrol and that there'd be no way we'd be able to make it to Hanoi with that amount, so I texted Ban to ask him to get the driver to fuel up. We met the driver again at 3pm to make our way back to the city. Though we were really annoyed by his incompetence, we tried to extend some kindness and bought him a drink. It however wasn't reciprocated. We noticed that he had pumped some petrol, but not completely. All seemed to be going well at first and we thought that maybe all the bad stuff was behind us... until he stopped at a petrol station and demanded that we foot the bill. I was PISSED, because by now he was clearly taking us as fools despite being the worst service provider. I texted Ban and Ban immediately got in touch with him. There was a lot of back and forth between them but long story short, Ban refunded us one-third of the amount we paid for the trip because of all the distress and delay and also refunded us the money for the petrol. The one thing I have to commend is Ban's contactability — he was a fast responder and always made sure to contact the driver the moment something went wrong again. He provided great service recovery and never once shirked responsibility. Once we hit the busy highway, the driver started driving like a maniac again and we seriously feared for our lives. Plus, it was rush-hour traffic. And just when we thought it couldn't get any worse, he actually took a huge detour to go back to the city (we had our eyes on Google Maps the entire time). He actually drove the long way to stop at what looked like his wife's shop to collect something from her, and what should have taken us one-and-a-half hours took us two-and-a-half. In short, we were supposed to spend a total of three hours in the car that day but ended up spending six. All for a two-hour hike in a park — and we couldn't even explore it fully because of him. We appreciated the partial refund but we'd have been happier if they took our money and provided a smooth-sailing trip. Ban is a great manager, but with a driver like that, it's definitely not worth the risk.To say it was a harrowing experience doesn't even cut it. If you do decide to go with them, at least make sure that 1) you get Ban's WhatsApp number 2) you ask for a driver that has driven the route several times 3) also ask for someone with some sort of integrity.

We had a great time on this lovely day tour of the scenic Nính Bính area... It's a great way to escape the hustle and bustle of the city of Hanoi and get in touch with nature... The pagodas and boat activities today as well as the lunch at the local restaurant kept us fully satisfied and we had plenty of time to take in the natural beauty of the area. Our guide, Mr Vu not only took us to all these places but gave us a good background story of each area as well as little tips on how to deal with the locals of the area... He was thorough and very efficient in catering to our needs throughout the day. Thank you Mr Vu and thank you Golden Holiday tours!

Like everyone else, I found Golden Holiday Travel by doing a google search. I e-mailed the travel agency and was immediately contacted by Mr. Ban. He answered my all my questions promptly and provided me with great information. I initially wanted to do a 4 day, 3 night tour of Hanoi. After corresponding with Mr. Ban, it turned out to be a 6 day, 5 night tour of Hanoi, Halong Bay and Ninh Binh. My parents and I were met at the airport by Mr. Ban and brought to Hanoi. Mr. Ban and Mr. Kim (our friendly driver) were punctual, professional and courteous. Mr. Ban answered all our questions and provided us with so much information. My parents are in their 80s and they made every effort to accommodate them and myself. Mr. Tai also provided a great tour of the Ninh Binh area. He also provided us with so much information and was also very professional and courteous. I would highly recommend this travel group. We have been to numerous countries and I find this trip to be one of my most memorable. Excellent service and unforgettable experience. We thank you Mr. Ban, Mr. Tai and Mr. Kim. You treated us like family.

Like most of the reviews here, I came across this agency online (just from Google results) since we needed a private car to bring and tour us around Ninh Binh area. We availed a private car service with a driver for 1 day for our trip from Hanoi to Ninh Binh and the tourist spots around it. As compared with the 2 other travel agencies that I was able to search for online prior to our trip to Vietnam this December 2016, Golden Holiday Travel offered the most affordable rate. Mr. Ban Vu DInh, the one who arranges the reservations responds quickly via emails. They accommodated the tourist spots we wanted to see, and also responded to our request to which available vehicle model could we use (we had a choice of Ford or Toyota). They require a 30% deposit, which I sent through Western Union, then they gave me additional details for the private car service. We paid to the driver after the tour for the remaining payment. Mr. Huy, our driver was very nice and excellent! He fetched us from our hotel in Hanoi then drove us to the different tourist spots in Ninh Binh, Tam Coc wharf, Hoa Lu temples, Hang Mua viewpoint, and lastly to our hotel in Tam Coc. Mr. Huy also drove us at a restaurant specializing in goat meat, as we requested. They provided us with a Ford minibus, we were just 4 but it could sit around 10 or more passengers. My mom and travel companions were very satisfied as everyone can sit comfortably. Will definitely recommend this travel agency :)

I came across Golden Holiday Travel by searching Google. From my initial contact to the end of our Sa Pa sojurn, we could not have been more pleased. Mr Ban arranged transportation and guide (Mau - she was perfect) to Sa Pa and return to Hanoi. The car was a late model SUV ,and our driver Mr. Hai was very polite and curteous. Mr Ban was as good as his word. A great experience at an affordable price point.

We used Golden Holiday Travel just for transportation from Hanoi to Pu Luong Nature Reserve and then from Pu Luong to Ninh Binh. This was soo convenient as there is really no public transportation to get to these areas. Our driver Mr. Hai was very kind and always on time. He drove us in the teeming rain and at night to Pu Luong Nature Reserve on a Friday. He then stayed there for the weekend and drove us to Ninh Binh on Sunday. I would definitely use this service again!

Hello, I am a Vietnam War veteran, Quang Ngai Province, 70-71. I traveled back to Vietnam on a book research trip in 2009. Traveling from the USA, I left Denver and flew into Saigon on Easter Day to authenticate my writings of Vietnam. I met the kindest people along my route and they became more interested once I told them I was a veteran of the war that ended for America in 1973. I flew from Danang to Hanoi and was a little worried as to how I would be treated but once meeting Mr. Ban at my hotel, I felt safe. Mr. Ban gave me a tour of the city finishing at the tomb of Ho Chi Minh. I was very impressed at Mr. Ban's mastering of the English language as well as the history of his country. He is a very knowledgeable person and loves his country. I would recommend Mr. Ban highly.

We came across Golden Holiday Travel online and we are extremely impressed with their efficient service and professionalism. We were amazed by the organization of the whole trip. Mr. Ban gave us advises from the very beginning and he provided such high quality service from planning our trip all the way until the day we arrived back home. We spend 13 days in Vietnam starting in Hanoi and made up to Sapa, Halong Bay, Hue, Hoi An, Ho Chi Minh City and Mekong Delta. We stayed in 3 star hotels and they all offered such friendly and professional service and very clean. It was extremely well organised and everything went according plan.