First let me start by saying that I gave Shaka Guide a mediocre rating because I've had good service in the past. Recently however, in November 2024 my husband and I planned what was to be a very exciting trip...we were going to explore the national parks of Utah. I started buying the tour downloads early, so I'd have it all done by the date we arrived. We flew into Las Vegas and headed toward Utah; we'd wanted to do this for years. I had been talking it up, bragging if you will, that I had Shaka Guide tours for the parks just like we'd done in other national parks around the US. I opened the app in our room, the night before we were to arrive in Zion National Park. The app opened, I saw my tours, then the app closed automatically, and I had to reopen it. When I signed in, my tours were gone. No worries, right? Just reload the tours, there is a button for it after all. Nope, it wouldn't even consider it. The website showed all the tours I'd purchased...too bad I couldn't listen on the website I suppose. I uninstalled the app and reinstalled. Nope, the app opened my account, but tours weren't there. But still I figured I'd just contact customer service, and they would save the day. I explained what happened and asked that they contact me ASAP as I needed one of the tours the following day. Well, let me tell you what the great Shaka suggestion was to get my tours back. "When you open the app, you'll need to log in with the same user ID that you used to buy the tours." UUUmmmm, you don't say! You'd assume that might have said, be sure you are logged in correctly, then try this or that. No, that was the entire bit of help I received. I replied that I really needed help, not an insult to my intelligence. I'm logged in, I cannot reload my apps...they show on the web, can you help? Help never came. We completed our tours of the Utah National Parks and had a wonderful time. We didn't allow this to ruin the trip. So, for those of you out there who use this app, as I did before, check and recheck. Be sure your stuff is there well in advance. My money is spent, the website still shows my purchases, but the app, well it isn't interested in me at all. I uninstalled the app; I understand that Trip Advisor has guided audio tours too!

We spent a week on Kauai and did three of the four Shaka driving tours. We’ve used the app in Maui before and really enjoyed the tours, narration and secret spots. We would have never stopped at some of these hidden gems without the guide. It was and continues to continues to be our go to travel app when available.

This app is a joke. App didn't work so we connected with support who told us to uninstall and reinstall app promising we wouldn't have to pay again. Guess what? We are being asked to pay again. Will never use or recommend Shaka.

We did the Shaka Guide of Hawaii Volcanoes National Park and it was fantastic!! I can’t even count the number of times we commented during the day about how much we loved the stories, the tips, the advice. As a travel blogger, I use a lot of guides and I have almost never been this excited about something - I want to tell everyone I know. We would never have known the legend & lore, the fun stories that we heard from just exploring on our own or from NPS literature. It made the road trip through the park so enjoyable. Plus, the advice on which stops to skip, which to save for the reverse drive, etc. So incredibly helpful. I will use this on all future road trips where available.

We first fell in love with Shaka Guide in Hawaii! We were very excited to find they now had tours in the Smokey Mountains. Before purchasing I read the long list of other tours out west so I bought the entire collection. I haven’t been out west yet but plan to do so. The guide is very intuitive and knows exactly where you are at all times using gps, so gives instructions in real time, like turning in to outlooks or parking areas. Tips and stories about what you will see and about the area you’re visiting make the experience more personal. The narrator is personable and entertaining too! Personally I would plan my next vacation based on whether they have an audio tour available. Love Shaka Guide! More than worth every penny!

Could not figure out how to use it then it disappeared. I hope I get my money back. I wrote to them and had to wait days to get an answer, by then the ticket was gone. The features they said to use were not even available on my ticket.

Super directions, great stop suggestions- from hiking trails, waterfalls, scenic views, to delicious food! I did most tours over several different days because there is sooo much to see and I wanted to do it all☺️. But I was also on Maui for 3 months for work and had the time.🥳

The Shaka Maui driving tours APP was the PERFECT compliment for our Hawaiian vacation. We did the Road to Hana, Sunset at Halelakala and The West coast tour. When we were planning our trip these individual tours were an average of $200 per person for each separate tour. We decided to rent an off road Jeep and purchased the Shaka Maui tours. Saved us a fortune !!! The rental Jeep cost $400 for 5 days, from Enteprise and $20 for the APP. For the price of just the Road to Hana tour we were able to see the ENTIRE coastline of Maui at our pace !!! Guided tours have time limitations that we didn’t have because of the Shaka Maui App. It truly is the only way to see Maui !!! I can’t recommend this enough.

Very helpful tips ! Highly recommend. It gave us enough time to prepare for stops as they came up quickly . Comments were very helpful

Came across this app on Trip Advisor and I cannot say enough good about it! It has completely changed the way we vacation. It is probably the most thorough, useful, and exact tour guide I have ever experienced (even including the live tours I have done!) I have done a few tours on Maui with this app and it never gets old. It has everything! Including: interesting facts between stops, exact directions to many well-known and less well-known stops, tips for navigating different roads, weather cautions, tips on scheduling out your time depending on when you start the tour, up-to-date food options and restroom locations, and to round it all out - chill island songs between locations! Seriously, the best money I’ve spent on Maui. I recommend it to everyone. Please make more tours for everywhere!

We used Shaka on Oahu for the Grnd Circle Island tour. It was a bit confusing getting out of Waikiki, mainly because there weren’t always street signs and there were occasional lags. But once we got going, it was an excellent ride. Sad that our rental car had to be back in Waikiki by 5 pm, so we had to skip some opportunities to hike or snorkel. We used Shaka Guided tours on The Big Island and on Kauai, and we thought the easiest ones to follow were on Kauai - but ALL of them have spectacular views, tons of great information re places to stop for restrooms or food and of course hikes, other activities, historical sites, waterfalls, you name it. We definitely recommend using Shaka, but advise that you familiarize yourself with the way the app works (he tells you).

I love Shaka!!! it is a great app. We learned so much about the area and history of the Hana side!! Did some great hiking up the Bamboo Forest and such. I will say this..... IF YOU HAVE a large vehicle stay off of the Road to Hana. We were pushed off (on the cliff side) by someone in a Suburban because they didn't want to move over. Learn the rules of the road. Mountain side moves over, not the cliff side. AND...The person climbing up the hill always has right away, the person coming down the hill will need to pull over the side or reverse should it be necessary.

We used this for the Road to Hana and we loved it. From clear directions to quick summaries about stops, we thought it was engaging and funny too! The VO was conversational and told us about the history of different areas. When we came upon a stopping place, he let us know if it was worth our time or about how long it would take, if you needed reservations, if it was free or not and if they had restrooms. The app was very detailed and helpful. We wouldn't travel without it!

We used this app in Oahu and Kauai . We rented cars and the app provided navigation guidance, narrated the highlights and history. It provides info for scenic stops, beaches, cultural, and local fare for a snack or lunch.

We used Shaka Guide on Hawaii’s Big Island. IT WAS THE BEST!!! So helpful, informative, and fun. We were able to just relax and enjoy the ride. All while finding the best local spots. It made our vacation perfect. We learned a ton of history as well. We are so happy to see they have tours outside Hawaii and cannot wait to try them in the future. Thanks Shaka Guide for being our tour guide, it was the best trip!