I purchased the guided bike ride from Norwegian Cruise Lines (as part of a 7 day Hawaii island cruise) and Mountain Riders provided the guided bike ride. The terms and conditions provided at time of purchase ( by NCL) did not say anything about a minimum speed that you had to ride the bike on the downhill run. According to Mountain Riders, if you ride slower than 20 mph (32.2km/hr) you are not allowed to ride the bike and must return to the van. This is what happened to me. I am a competent bike rider, but prefer not to go fast (for my own safety plus I wanted to enjoy the views from the crater). Such a disappointing experience. Don’t book the Maui bike ride with Mountain Riders!!!

Amazing sceneries and tour guide! Lots of photo opportunities! I would definitely recommend this tour to my families and friends.

We had a ast, the 2 guides were amazing, friendly and fun. Joe was crazy and a blast, the ride was amazing. Safe , good equipment and instruction. The Lewis are incredible. The stop in a small village was great. Had a crab and avocado sandwich, it was wonderful. The service on the Cafe was topps. Totally recommend!!!l

This tour was arranged through our cruise ship, The NCL Pride Of America We were collected from our ship and taken to a meeting point at the bottom of the volcano. After completing the paperwork, we were taken to a point 6500 feet up the Haleakala volcano. We were fitted to a suitable bike and helmet. We were asked if we wanted to ride guided or self guided and I must say I was a little confused at this point about what was happening. I was fearful of getting lost on the way down, do I chose to ride in the guided group, which meant I could only go as fast as the slowest rider. As it turned out, we were to ride 3.5 miles down a single road, until we met one of the guides. We would then put the bikes in the back of the trailer and go back up again for a second run. Understanding now how it works, I rode the second time unguided, which was much more fun! The only gear on the bike was very low, so you can’t really pedal and increase the speed, which is understandable for safety reasons. We then rode back to the starting point at the bottom of the volcano to be transported back to the ship. The team of guides were very good in ensuring everyone was comfortable with this potentially dangerous activity, which was appreciated. A fun thing to do in Maui, but clearer information about what was happening would have been good.

Totally recommend this to everyone coming to MAUI the staff was a blast the trip was fantastic (wear a coat or warm jacket to sunrise) would do this again and again

This tour was spectacular. We pre-booked this excursion as part of our cruise package. Bob was our tour leader, and he was very knowledgeable and friendly. The tour exceeded my expectations and truly capped off a memorable stay in Maui!

We had an absolutely fabulous ride with Joe and our van driver Spencer. Nothing but love! Safety is their main concern, the bikes are purpose built for downhill riding, lots of helmet sizes, they provide a cute little bottle of water and granola bars, and my wife said this was her favorite excursion of all of them we've ever done! Joe is the down to earth "beach bum" bike rider, been leading tours for decades, had a great sense of humor, and this was much more fun than the go-by-myself self tour. If you're ever unconformable or just tired, you get to ride down in the van. Didn't have that option riding by myself. Highly recommended!

Joe and Spencer were amazing. Joe was extremely patient with the novice riders and gave freedom to those who were confident. Spencer provided interesting fact about Maui, the Hawaiian culture, and history. I highly recommend this tour to anyone looking for adventure and doing things out of the norm!!!

My family and I were on a cruise around Hawaii and this was a last minute thing that Bobby allowed me to come with after having a full van already and WITHOUT A DOUBT the best tour I have ever been on. From the views, tour guides, and food this is the one thing that you need to do if you are on the island for less then a day. Manny and Bobby, our two tour guides, were the best tour guides anyone could as for. Knowledge about the island. Welcoming and loving people. Just joyous people showing tourist around their island. Lastly, when it comes to the tour itself, if you have ridden a bike before and know what you're doing the tour guides will let you take the hills at your own paces! Easily reaching 30-35 miles an hour on some of these roads it was a blast! Please if you do anything on the island do this tour!

My wife and I joined another 6 people as part of our Holland America Cruise shore excursion. Bobby picked us up from the cruise port terminal and brought us all to the shop to do paperwork, visit for a bit, and meet Joe. Joe and Bobby would be with us for our downhill ride. Bobby led the way on our rides. Joe drove the van and trailer at the back of our group. Joe communicating with Bobby if there were any vehicles approaching from the rear. Both Bobby and Joe were great! We had a very nice time with them during this tour. We then all drove in the van to the 6500 area and started our downhill ride from there. We had been fitted on our bikes, had our helmets, and given operating and safety instruction. Of course the ride down was fun. The weather was good for our first run, then on the 2nd run the clouds moved in. The weather was a bit of a bummer. And really the buzz kill of the entire ride was the fact that the town of Kula has prohibited bicycle tours from riding through their town. We knew about this in advance, so it wasn’t a shocker to us, just a buzz kill. Again, the ride down from 6500 was a blast. But near the town limits we needed to stop. We were then given a ride back up to 6500 to ride it again. And yes, it was just as fun. After a bypass of Kula, we took a lunch break in a small town, drove a bit more towards the tour office, then were allowed to ride the rest of the way back to the office. After finishing up at the office we were driven back to the cruise ship by Bobby. We had a fun time.

Greatest experience in Maui so far. I'm so glad we went with Mountain Riders vs the bigger company. We ended up riding with just 4 people and our guide (who had 25 years of experience) and we had an empty road vs being out there with 20+ riders with the bigger company (we saw them setting up as we were taking off down the mountain). The bikes Mountain Riders use are heavier and have bigger tires and drum brakes, which means you go faster and feel safer going around turns. Both our guide and our driver were amazing and we learned a ton in the van, including which celebrities live in which houses up in the mountains and where to get the best donuts on a stick. We had a great stop for breakfast and coffee before a nice easy downhill coast back to the starting point. I don't regret skipping the sunrise tour at the top of the mountain and just going with the pre-dawn tour. We got to see all the colors in the sky but we stayed 10 degrees warmer and got 2 more hours of sleep. My one tip is to dress warmer than you think you need (and bring gloves!) because at least in late Nov it gets cold at 6500 feet!

Our first tour in Maui did not disappoint. Despite some light rain and fog we all had a blast riding down the Haleakala Crater road. Our bike leader, Bobby, was entertaining and helpful to everyone in the group. I had not been on a bike in years and the downhill trip was very easy and memorable. Would highly recommend!

We booked this as one of our excursions through Norwegian cruise. It was ok. I thought we would go to the peak but found out when we got there we only went about 2/3 of the way up. Then there is a middle section of the road now closed to tourists so we did the top part of our ride 2x. Then got back in the van and drove through the middle section. We stopped at a town for food/shopping before riding the last few miles down which is downhill but not really a mountain type experience anymore at lower elevation. Our group did not stay together. If that makes you nervous you can go more slow and stay with the guide. If I had known the itinerary I might not have booked this since I really wanted to go into the Haleakala National park and get to the summit.

Self-guided. You bike at your own pace, no pressure. Guide nearby for emergency's but not pushing you. Good for small groups. Takes fun photos.

The ride itself, was amazing! Awe inspiring views! Truly a fabulous time! John was very personable and professional.