Yet another bad experience with Gray Line Guatemala! It seems their "Modus Operandi" is to cancel on tourists. How do you do business like that?! I received an email from Trip Advisor and a WhatsApp message from the Operator around 7:30pm the night before the Tour, indicating the Tour was cancelled due to poor weather conditions for the activity! Really? Fortunately I was able to book a last minute tour for the same locations: Chichicastenango & Lake Atitlán with another operator! The day couldn't have been better, nice and sunny, with clear skies!!!!! So Gray Line Guatemala, I definitely do not recommend your for nothing! It is better to be truthfull; if there was no quorum, that could have been understood, but to tell me it's cancelled due to weather conditions and there were no such conditions, it no acceptable. Beware before booking!

I am very disappointed with this tour. I had thought it was a bit "expensive" for what it offered but than realized it was a Private tour for my Husband and I so considered it "reasonable", but to my surprise, after the tour finished my husband and I looked at our selves and thought: Is this it? Why did we ask that; well. Looking at the list of places we were supposed to either Pass by or Stop at, we saw nothing! Our only stop was at the Constitution Plaza where we saw the Palacio Nacional and the Cathedral! We went to Central Market. We passed by Ave. America but we needed to pass by anyway! We did not see nor stop at: Iglesia Yurita, Civic Center, Lux Theatre, Iglesia Santo Domingo, Berlin Playa! Very Disappointed @GrayLineguatemala! I do not recommend!

5 hr round trip drive time too much for average end result. Just marginal highlights once in town. TOUR needs o rescructured

Terrible vendor. We booked a trip with them and they canceled the day before without even emailing us to communicate. Definitely book with someone else. They will leave you high and dry on your once in a lifetime vacation.

I am extremely disappointed with the service provided by Gray Line Guatemala. We booked a tour and were eagerly waiting to be picked up on the morning of our tour. However after waiting for 15 minutes in the hotel lobby without the tour arriving, we contacted gray line to confirm the arrival time, at which time they advised it was cancelled. There was no prior warning, no attempt to reschedule, and no adequate explanation given. We had planned our day around this tour, and the sudden cancellation not only ruined our plans but also left us scrambling to find an alternative activity. The lack of communication and customer service was unacceptable. I would strongly advise anyone considering using Gray Line Guatemala to think twice, as this experience left us frustrated and disappointed. This is not the level of professionalism one expects from a tour company the size of Grey Line. This completely ruined our last day in Guatemala and our chance to explore the city as by this time it was too late to arrange an alternative option

Juan Pablo was an incredible guide. The tour was so interesting and educational. I learned so much!! The Jade Museum was my favorite experience!! This tour is a must see.

We were the only 2 on the tour cause it was low season. Marvin arrived early at our hotel and waited. He was courteous and attentive and struggled to get us into landmarks that are difficult to access.

This was a perfect afternoon to learn about this vibrant city. We were lucky to happen to drive by a parade which was the coolest experience. It was nice to stop was watch the parade for a while.

My husband and I went on a tour with Juan Pablo. There is nothing, but positive things! He was an amazing guide; very kind, friendly and intelligent. Please ask for Juan Pablo when booking a tour :)

DO NOT BOOK! My husband and I were so excited to be going to the Market and Atitlan and they cancelled last minute. They messaged me a couple days prior to confirm pick up and when I responded there was absolutely no reply back. I called and messaged privately. When we got back to our place, we noticed they have cancelled our trip last minute. Very very disappointed.

We attended a weaving class in the village at a place called Tinte Maya, a cooperative of women artisans. The ladies helped us make beautiful scarves in a lovely patio setting. They were so patient with us! It was a really great experience

The views you see in Atitlan are unforgettable, kind of the feeling you get at the Grand Canyon, majestic. The only problem I see is that after a 3 hour ride to the lake, they give you an hour to walk around, the hour is spent ordering and eating your food before returning.

It was horrible, they didn’t pick us up from the airport. We have been waiting for 2 hours. They didn’t answer the phone. At the end we did got our money back, but not our day off that we missed because of the organisation.

My daughter and I had the pleasure of touring Guatemala City with our incredibly knowledgeable and multi-lingual guide, Juan Pablo. We learned so much about the history of Guatemala, it's culture and geography while touring the city with Juan and our driver Roberto, who seemed to have supernatural driving abilities. . I highly recommend the tour if you enjoy history.

We booked this tour so we could see a wide swatch of Guatemala City on our last day of vacation. But the tour did not show up and we waited around for 45 minutes, wondering where they were. They had confirmed via email an hour ahead. When we finally reached them they offered us a tour the next day, which of course did not work. Terrible customer service. Very disappointed.