From the time of our arrival from Australia into LAX our party of five cannot speak but very highly of all of the Karmel Shuttle drivers we have used thus far. We have utilised them four times now & their service has been excellent without fault. KS have been prompt, their drivers professional, their driving safe & their service delivery (loading & unloading) is managed carefully. We still have a further booking with KS & have no reservations whatsoever recommending them to others requiring their services.

Both times our pre-booked service was “cancelled” and we had to re-pay for the exact same service. Very poor and rude customer service / dispatch. Wouldn’t recommend at all.

My group of 5 used Karmel ride share round trip from LAX to Anaheim Hilton. It was a fantastic experience that was hundreds of dollars less expensive than other shuttle services. Ok the way in we were in a larger shuttle bus with other people and on the way back to LAX it was a private van. The drivers texted and called to see if we were ready and picked us up right on time. Great experience!

We took a private van transfer from LAX to Universal Studio. The whole process from booking, confirmation, pickup and ride itself is very smooth. No issue to complain.

Convenient, easy to book online via the company website, no hidden fees, professional drivers. This company was recommended by the Disneyland Resort for airport service from LAX to my hotel in Anaheim. I booked and paid for roundtrip service, in advance with ease. I would recommend private car service if traveling with only 2 persons vs. ride share shuttle service. I reserved a black car sedan but both for transfers arriving and departing, I was given a mini black SUV to my surprise. The automobile was clean and comfortable. Temperature inside was just right. Complimentary bottled water for the ride. Both drivers were prompt, professional yet friendly, helpful with our baggage and, communicated via text/phone call extremely well when arriving at the pick-up location. I opted to tip the driver in-person vs. in-advance when booking the reservation. Remember to tip generously based on the amount of suitcases/bags and the level of service delivered + booked. I have used this company twice, in 2022 and 2023 and was completely satisfied both times. I will book with Karmel Shuttle Service again on my next trip to Anaheim, CA.

Our first trip to Disneyland and LA, and our experience with Karmel shuttles eased the anxiety of traveling with small kids. I'd read that ride shares like Lyft and Uber from LAX can be an unreliable and expensive nightmare, and we're so glad we used Karmel instead! They're very reasonably priced. They were on time, courteous and great with communication. Used for transportation both to and from LAX. They send a reminder text several hours before your trip, as well as a text directly from your driver just prior to pick up. Will definitely use again!

Was told to be in our lobby of the hotel 15 minutes prior to pick up time because the shuttles are usually early. 2 mins after the scheduled pickup time we received a call stating they would be there in 15 mins. 20 mins then elapsed and we received another phone call saying they would be 5 more minutes. I called back 10 minutes later asking where they were because we were now running late to get to the airport and they said they were 2 more minutes away. Very disappointed with this shuttle service we had pre booked and pre paid for.

Drivers were great but, what was promised and paid for beforehand was not what we got. Paid for a Citadel shopping tour from 11am to 4.30pm, they picked us up at 11am then contacted us at 3pm saying we had to leave because the driver was there waiting. When we told them the tour was paid for until 4.30pm they basically said bad luck, if you don’t leave now, you will have to find your own way home. Customer Service department at Karmel was very rude and unhelpful.

We had a great experience and I would absolutely use this company again!! Took a lot of stress out of our vacation.

We used Karmel for our airport transfers. Both drivers were punctual and friendly. Both vehicles tidy. Recommend this company for airport transfers makes life easier.

We were sent a bus with a very foul odor. There were frequent promises to remedy the odor but it persisted throughout our near 12 hour long charter service. When the driver took a longer route (the 101) we unfortunately found out the restroom was not functioning. Several passengers were in pain/tears and were told to wait as we were almost at our destination (Griffith Observatory). First bad trip with Karmel, but this one was horrible.

Advised to ring on pay phone at airport if not using your mobile phone but they have all been removed. Concierge at airport rang for us. Had no problem locating driver and he was very helpful and friendly. Great luxury car. Would have no problem recommending this company and using them again

We bought two tickets to Knotts Berry Farm from Karmel Shuttle Extreme Tours. When we got up to the entrance my husbands ticket allowed him entry but my ticket had been used by another man in September. We are not from the area and had never shared or sold our tickets to anyone. I was not allowed entry into the park and I had to buy another park ticket for myself from Knotts directly. It was a horrible experience. I am afraid I won’t be using this company’s services again.

5 stars for this company. Fantastic communication before trip with reminders. The drivers are very friendly and knowledgeable. Will use them again if we are ever back this way.

Having recently used Karmel Shuttle's services for my LAX transfer, I'm thoroughly pleased. Their punctuality, clean vehicles, and courteous drivers made the journey seamless. Their commitment to customer satisfaction is evident, and their variety of vehicle options is impressive. I'm excited to explore their Los Angeles tours in the future. Karmel Shuttle's reputation as a top shuttle service in southern California is well-deserved.