Travelled with this company on my birthday. Did the Furneaux Lodge drop off to Punga Cove walk. Beautiful scenery & lovely walk. Staff very pleasant & helpful. They even arranged some dolphins on the way back (just for the birthday girl!)

This turned out to be a 3.5 hour water taxi ride. There was no time to get out anywhere. We did not meet any residents. The seats were not the most comfortable if you were going to be sitting there for any length of time. Most seats are inside, and the sides are high. As a short person, I could barely see out. The captain was kind enough to lend me his seat cushion so I could sit a little higher. There were two benches at the back, but most of that space was covered with suitcases, boxes, bags, etc. And four people had already snagged the remaining space by the time I got on. The only commentary came at the first brief stop. After that, the captain and the one crew member really had to focus on getting us quickly and safely from dock to dock. There was no time for commentary. The weather wasn't great, and a storm was predicted to come in, so we had lots of stops and lots of people getting on who had not made reservations. I have lots of pictures of docks but not much else. It should just be advertised as a water taxi, not as a sightseeing cruise. This was the most disappointing activity on during my trip. All the staff were very nice and did their jobs well, but this was not what was advertised or expected.

Overall I’ve given it a 4/5 as stunning views of sound and lunch at Lodge beautiful; awesome choice; awesome locale; service etc. the desire is they drop you off at around 11.15 and collect at 3:15pm which is a LONG time if weather not good for swimming or your not wanting to go for a walk from Lodge. I would not go in this tour again because of that fact only.

We walked the QCT and used Cougar Lines to transfer our luggage each day. The whole experience from start to finish was perfect and seamless. All the staff from the booking office to the boat driver were fantastic and couldn't have been more helpful or friendly. We would highly recommend this Cougar Lines and will definitey use them again.

I booked over the phone. We arrived early to checkin and i was told i had booked wrong pass and that i had the wrong tags (the checkin lady had just given them to me). It was chaos - you would think they do this everyday and had things sorted. As it turned out we had correct bookings and tags. I had little faith my bag would be dropped off as arranged at this point so i took some gear out and carried extra gear with me. We were very very disappointed that the bikes were all just stacked one against the other without any protection and one rope securing about 20 bikes. They rubbed together and my two week old bike got scratched. We estimated there was close to $100,000 worth of bikes and absolutely no care or responsibility was taken. i stayed with my bike as a damaged derailer would be the end of the trip. Waves were crashing up over the back of the boat and the bikes were covered in salt water - not great for bike parts. We were due to arrive at ships cove at 9.15am and were 25 minutes late as we zig zagged through the sounds from one side to the other dropping people off. the late arrival was a bit stressful for some people who had a tight time schedule already. the good news is my bag did make it to the destination. The bad news was the trip back was more horrific than the trip there. We had two people and two bikes booked (and our ticket showed this). We were waiting on the jetty with our bikes for pickup. The skipper then came out and growled at us saying - oh you have bikes. Well, isnt that obvious i thought. he growled and huffed and puffed and dragged the bikes on the boat. they dragged our bikes on with jammed them in. they were a safety risk blocking the exit. so much so, that hubbie stood by the rear and felt totally unsafe. Really disappointed that this company transports bikes often and doesnt even look after them. And i have scratches on my new bike to show for the incompetence.

Used them to pick us and our tandem kayak up in Ship Cove at the end of our 6 day sea kayak trip. They arrived on time (a bit early even) and the crewman helped me carry the kayak to the end of the pier, which was appreciated because it's a long pier and even empty it's a heavy boat. They took time and care tying it securely to the deck before we headed out rather than rush of to the next stop. Because we were the first stop we got to see all the coves and inlets we didn't go into on our paddle out as we dropped people off and picked others up on the way back to Picton. The skipper was an afable guy and told me a lot of interesting things about the area too.

Just what I was hoping for. Sit back and enjoy the scenery. Staff were pleasant, informative, a fun few hours exploring the coves and inlets.

If you don’t go out on the Sounds then you won’t understand how pristine and uniquely beautiful this massive Marlborough landscape is. The delivery cruise is a great way to achieve this. Professionally managed and a pod of dolphins feeding were a bonus!

Cougar lines gave us an amazing experience into Queen Charlotte Sound We did a day walk, and boat met us at other end

Fabulous afternoon dropping off and picking people and items around beautiful Queen Charlotte Sound. We were also lucky enough to see a large pod of dolphins who swam alongside the boat.

The staff at Cougar Line particularly Lois in the office and Lindsay (boat driver/pilot) were superb and accommodated changes requested by us with a minimum of fuss.

We booked Cougar Line as a shuttle for the Queen Charlotte Track. They were super friendly and Erin who works in the office answered all of our questions upfront and was always helpful. Great Job Cougar Line Team!

On time, efficient. Easy service in and around the Sounds. Fun crew , comfortable boat. Not much more to add,

We used cougar line to take us to and from the Queen Charlotte Track. The also took our luggage to our first night hotel and picked it up for our return. We only did 2 days of the 4 day walk due to other commitments. The luggage transfer worked really well. The ferry ride to the track was good with some local commentary from the captain as well as a short stop to see some dolphins. For the return journey they were an hour late to pick up, which they apologised for, however we did make it back to Picton at the scheduled time.

It was a great trip delivering goods to different places with a very personalised commentary once the Queen Charlotte track hikers got off our boat.