We used KrakowDirect for both Auschwitz and the Salt Mines. They were very well organised and very efficient. The drivers / guides were very good indeed. They were informative and punctual. We also had the lunchboxes which were a brilliant idea and very nice! We would definitely recommend them.

Trip - excellent, Door-door minibus/coach - excellent, Drivers - excellent Content - harrowing! Something we have always wanted to do, and we were lucky with the weather. KD couldn't do much better. Thank you

We booked 2 tours in Krakow with Krakow Direct and they were brilliant Arrived on time as promised with calls before to check pickup point address . Both drivers were professional courteous and very informative Would definatley use them again

I'd avoid this company if I were you. They changed our trip pick up time from 1pm to 11am without telling us, we found out on the day, after 11am and was too far away from the pickup point to make the trip. Even though they were at fault, and admitted that they made a mistake, they refused to travel to collect us from where we were staying, refused to book us on another later tour and refused to refund our money. This tour was the reason we made the trip, and the actions of this company ruined our whole holiday. I've included a photo demonstrating our communication with them in advance of the trip. I wouldn't use this company again, but if you do, make sure you keep phoning them to make sure they haven't made any changes to your trip without telling you.

We booked as a group of 3 for a private tour to Auschwitz and the Salt Mines. From start to finish the service was excellent. Our driver, Wojciech was excellent, prompt, organised, knowledgeable and very helpful. We would highly recommend.

Krakow Direct gave a fantastic service, however it was spoilt by the numbers of visitors, there were far too many. There was very little time to look at the exhibits, as you had to keep moving. Overall very disappointed. I could have stayed there for many more hours. Radio communications from the guide were also poor.

We visited Auschwitz-Birkenau with Krakow direct, I would not hesitate to recommend using Krakow Direct, very well organised, comfortable bus, friendly drivers and the guided tour was so informative.

If I’d read more about the tours available we would have brought our swimming gear as the thermal baths looked amazing, but then we would have missed the highlight for us if this tour. Michael our guide for the day did an excellent job, first taking us to Chochocol to see the beautiful wooden houses which look brand new but some over a 100 years old but are washed annually !!!!, we then dropped most of the party at the thermal pools , when the 5 of us left visited a local cheese maker in her small hut set just off the road on deep snow, it was so spectacular with all the snow covered meadows full of snow surrounded by very pretty snow covered pines too it was lovely no crowds of holidaymakers here as there were on the way up, Michael translated for us and we were then able to taste her cheese, as we were about to leave she came out with some toasted cheese and cranberries, they were delicious, after seeing no snow around Krakow it was a pleasure to drive through the snow filled valley and then on to Zakopane and a ride up the snowy hillside on the funicular and a lovely 2 hours spent in Zakopane town . Altogether a great day out

A really well organised and interesting tour . Everything was great from collection in the mini bus to the knowledgeable guide. Would definitely recommend and would encourage people to use Krakow Direct. Their communication and organisation were fantastic

Our tour guide was Walker-he collected us exactly on time, the transport was very comfortable and clean. He had a wealth of knowledge throughout and was generous with his time. He had an excellent command of English and had lots of banter with the tourists. Most importantly, he was very appropriate so didn't speak too much, provide endless facts etc., but more polite and interesting info as we travelled along. He also was extremely helpful when travelling back into the city after the tour-he gave advice on stops, ttractions how best to navigate etc., which was greatly appreciated. Would highly recommend

good communication throughout, a busy day but lots of time to have breaks and explore. Salt mine is amazing and definitely worth a visit. Schindler's factory was interesting and the guide was very knowledgeable

What a fantastic trip.... Communication from booking to pick up on the day was outstanding. Our driver was superb and looked after everyone in a patient and friendly manner. Highly recommend KrakowDirect for all excursions.

The tour guide was very informative and knowledgeable. He made us feel like we were part of the history and portrayed the events in a solemn and fitting way. Our pre visit information from Krakow Tours was first class, the pick up and travel was seamless. Highly recommended tour operator.

Really worthwhile visits, from end to end pick up and drop off we were well looked after. The day was scheduled at a comfortable pace although it is a bit of a marathon as there’s lots of walking and about 12 hours door to door, however it’s a fabulous way to immerse yourself in the tours and committing in one day suited us completely.

Amazing experience of what humans are capable of in a good way. The guide was very knowledgeable and helpful.