Highly recommend visiting Auschwitz-birkenau - this was such an experience. All the factual information, the parts you walked through, the buildings and rooms you visited it was just eye opening. I won’t lie it’s harrowing and very sad but you can’t miss this. We personally didn’t enjoy the salt mines, it’s such a long day in general getting picked up at 5.45am - collect other people who have booked, then travel to Auschwitz (hour and half travel) at Auschwitz from 8am (all morning until 12.30pm) and then travelling to the salt mines (another hour and half travel time). Whilst the salt mines was interesting and the chapels built in the salt mines were stunning & the other sculptures, it was a 3 hour tour that could’ve taken an hour and half at most. It was very busy and we had to wait for the other group in front to be done before entering the next step, but they had to wait for the group in front of them and it really did cause such a delay. It really depends what you like, and what you find interesting, but we could’ve done with only visiting Auschwitz-Birkenau.

Picked up on time, great communication regarding times and location. Our driver was very informative about the trip. A documentary was played on the way that showed the history of Auschwitz We had a guided tour then taken to birkenau with a guided tour and finally off to the salt mine.. definitely lick the wall at some point as it doesn’t look like salt but is haha incredible day out from very heart wrenching to breathtaking it’s a day trip to remember

It's a very somber topic but so important to the history of the 20th century. The camp at Auschwitz is very well preserved. Walking through the grounds and the buildings was very moving. The displays were sparse but very meaningful. Birkenau was not as well preserved but still very moving. Sadly, the main building was under a tarp and inaccessible due to the upcoming anniversary of the liberation of the camp. Very disappointing but not the fault of the tour operator. Our guide knew the history and provided great descriptions of key areas in Auschwitz and Birkenau. More uplifting was the tour of the salt mine. Our guide [who only works there for 'beer money'] was fantastic. Great understanding of the mines, the history, and meaning to Poland. But

First trip to Poland together and wow how amazing it has been, we always wanted to do Austwich, but when we saw a deal to do the salt mine as well we grabbed it with both hands (lunch included but can choose to not have it and take your own) we were originally due to be picked up at 7am however that did get altered to 6am the day before so just be prepared for an earlier start! Mr Shuttle provided a great service and our tour guide for Austwich was brilliant think her name was Magdala. There is plenty of walking involved and flights of steps on both these trips so if your are no good with going up and down stairs, you may want to reconsider. We both had a fantastic time on this trip, the lunch was really good and a nice variety. There is also a lovely scene and music at the salt mine in one of the rooms and this is where I proposed to my partner, it was a truly amazing experience and captured by our fellow tourist's some of whom were kind enough to have taken photos and sent them to us.

Great service. Arrived on time and super friendly informative driver. The experience was smooth less and the guide amazing. Definitely recommend. The whole day was so emotional and a must if you are in the area

Great trip, Mr. Shuttle was really good, kept us informed of pick up times etc. Did both camps, then salt mines. Very cold though, -2 most of the day. Salt mines were great, allow a good 2- 3 hrs.

A very humbling & informative tour. Our guide was very knowledgeable. Be aware that the queues can be very long. We had to cut our time at the second camp, but it not be avoided.

Auschwitz-Birkenau is a must for every person visiting Krakow. It can be very harrowing and upsetting, but the tour guide really puts everything into perspective and you learn so much about the history of what the camp was used for initially before the Germans took over the base. Out of respect, no photos were taken here. The salt mines were unreal. It is an experience that you must see to believe. I have added 2 photos to this review of the salt mines. To top the whole day off, we had a driver called Tomas from Mr Shuttle who was outstanding. He attended to every need and went out his way to pick us up from our hotel which was out of the drop off/pick up zone and returned us to the hotel doors when the trip concluded. He provided us with extra history of the sites as well as Poland itself. He was very helpful and talked away which made everyone in the bus feel at ease. We were in a private shuttle with an English couple and Italian couple who were both as lovely and friendly which made the day that bit much better.

This was a great learning experience. I visited with my wife. A sad day to learn about the atrocities committed. A very sad and tragic loss and suffering. I read so much about it and watched it in movies but real experience is very different. The tour operator was great and respectfully presented the trip. Strongly recommend!!!

There wasn't enough time given to do all 3 places we missed out on birken au so we were very disappointed and wouldn't book this again

The booking process was easy. Our trip went very well. We did Auswitch and Salt mines in a single day. We were kept informed off the pickup time. The bus operator showed up exactly at time. The tour guides were awesome in both places. Very historical and informative.

Our day was absolutely perfect in every single way! We were kept well informed about collection the day before the trip. We were very kindly picked up and dropped off outside our accommodation promptly at the designated time. The drive was very smooth, even our travel sick teenager was comfortable and slept for most of the drive! During the drive there, we were played a brilliant, very detailed video of the history of where were about to visit. The tour of Auschwitz Birkenau was fantastically managed. We were in a reasonably sized group, but we had head sets and were given time to see everything. Our guide had a wealth of knowledge and delivered the information to us at a very good pace. We were impressed and sad about the facts we learnt. For such a tragic piece of history, this tour paid it the respect and dignity it so rightly deserves. Lunch was provided. We each had a ham, cheese and salad fresh roll, a chocolate wafer bar, a chicken pasta salad pot, bottle of still water, some mints and a hand wipe. They do cater for allergies and intolerance, just ask! The Salt Mine was incredible. It is a lot of walking and steps, but it is so worth doing! Even our teenagers were impressed with the detail and the work that had gone into the sculptures inside. The tour guide for this trip was very well versed in the history of the mine and she was happy to answer questions. You could see that she was proud to educate us and the carvings were simply exquisite. I highly recommend this trip. The four of us were absolutely exhausted by the evening, but thoroughly enjoyed the experience and not one regret!

Early start but we'll worth it,verybusy outside auschwitz so took a while to get in but well worth the wait ,very emotional poignant place ,our guide gave us lots of info the museum is very well maintained. Birkenau was also a very emotional place a lot bigger than expected with a lot of walking involved, the highlight was inside one of the huts you try to imagine the conditions the people lived in and it makes you sad. Last visit of the day was the salt mines these were amazing and again lots of walking but well worth it the carving and the work put into these through the centuries as far back as 1600s ,Evelyn was a wealth of information

Great tour guide that had knowledge of the history surrounding the area. The day includes transportation and a lunch so you just had to show up.

Well organised trip. Picked up directly from our hotel by a pleasant driver. 90 minute drive in comfortable transport with another family. On arrival to Auschwitz met by a lady tour guide whom guided us through both camps . Very knowledgeable and passionate. The experience was somber and heart wrenching . Respectful to the poor people whom died there. RIP :) xx