Dear Stephanie, Firstly, we are sorry you had a bad experience with our business. It is certainly not what we want. Yet, we would like to clarify a few points for our other customers who might be reading your review. All our resellers provide information that there is free seating at the venue. We understand that many families and couples want to sit together, so we provide this information on our website as well as on the websites of the third-party resellers. We also provide the information that we open the auditorium 30 minutes before the beginning of the show. You have chosen to visit the first Black Light Theatre company in the world, so yes, it is very likely that it will be sold out. Since you arrived really at 8 PM, there was not much we could do to ensure you would sit together. When there is more time, it is possible to ask in a row with two empty seats whether the customers in that very row might make those two seats one next to each other by moving. Yet, when you arrive at the time of the beginning, this is not possible anymore. We talked to our manager about your case. Since he saw your disappointment, he even proposed an option for you to come and see the show with your current tickets on any of the next days. We believe we have done everything that was possible to find a way to keep you happy. The venue, Reduta, is one of the oldest clubs in Prague, having a theatre stage and jazz stage. There is original furniture in both auditoriums as it is part of the experience. The chairs are wooden but with padding, so you do not sit on wood. We are renting the venue, and Reduta keeps the essence of the '50s all over the place, so even the selection of chairs is not ours. Yet, we find wood as a beautiful material for seats as long as you sit on padding. We are sorry that the guy next to you was blowing his nose and coughing... There is not much we can do about this, though. Regarding the show itself, I believe that since you could not be seated together, you may have perceived everything as bad and wrong. "Antología" show of Black Light Theatre Srnec is a retrospective selection of our original sketches from the '50s, '60s, '70s, and '80s. The show has been performed in 69 countries, at more than 90 theatre festivals, on all continents. We have been invited repeatedly to the same countries and cities; therefore, people love the original approach of the original company of Black Light Theatre. Throughout the years, we have been viewed by presidents and royal families during our tours abroad. The show was chosen to represent Czech art at the NATO summit in Prague for wives of presidents and prime ministers. We have performed in the most famous venues such as Teatro Teresa Carreño in Venezuela, NCPA in China, Christmas Theatre in Greece, Sadler's Wells in GB, Théâtre de la Renaissance in Paris, and countless national theatres all over the world... I could go on and on... Sincerely, you would be hard-pressed to find another Czech theatre company with such a rich history worldwide. Yet, we are well aware that the show is not for everyone. The way we tell the stories is poetic, naive, and surreal. We are definitely not a mainstream show. We see Black Light Theatre Srnec as a niche product. We also do as much as we can to inform and show people more before they purchase the tickets because we want to ensure our customers are happy in our venue. There are videos on our website, pictures, and a program to download. You mentioned that people walked out. There was one person this day who walked out because he did not feel well and needed water. He returned for the second half. We apologize again that your experience did not meet your expectations. Sincerely, Jiri Sales Department Black Light Theatre Srnec

Dear Anna V, Sorry that the show (and the venue) did not meet your expectations. Regarding the venue, we have mentioned this in a previous response, but to be clear, even here: The venue, Reduta, is one of the oldest clubs in Prague, with a theatre stage and jazz stage. There is original furniture in both auditoriums since it is part of the experience. The chairs are wooden but padded, so you do not sit directly on wood. We are renting the venue, and Reduta maintains the essence of the '50s throughout, including the selection of chairs. However, we find wood to be a beautiful material for seats, especially when padded. Since you mentioned the name of a company that has nothing to do with the original Black Light Theatre company or the original idea of what Black Light Theatre is or should be, it is quite clear that you are not the intended audience for our performances. The original idea of Black Light Theatre revolves around puppetry, with objects interacting with visible actors, each other, or the audience. The essence of Black Light Theatre does not involve choreographies in luminescent costumes or objects floating in the air without purpose. We do not imply that a different approach is necessarily wrong; we simply want to point out that what you are referring to is not theatre but rather ballet, dance, or circus. We hope you were a genuine customer, and this review was not written by someone affiliated with the show mentioned in your post. Sincerely, Jiri Sales Department Black Light Theatre Srnec