We had an incredible time on the West Coast Treetop walk and tower Zip Line, all thanks to Morgan! She was friendly, knowledgeable, and made the whole experience so enjoyable. Her positive energy and great guidance helped us feel comfortable and have fun every step of the way. Highly recommend!

Down to Hoki for a bike ride and met friends here for lunch. Pleasantly surprised as last couple of times staff and food has been rather lacking but we knew under new management and what a huge different. Staff were super friendly, helpful - smiling (the simple things). Made great recommendations when couldn't decide on all the great choices of food options. Food was delicious. Well done team - look forward to our next visit.

Fantastic fun, even in the rain! Such a great visitor attraction, the tree top views were amazing and the zip line exhilarating. Staff very professional and very friendly

We had a great day. The walk upto the top was a bit step but the staff were giving people a lift up and down the hill. The view from the tower was amazing. After we had done the walk we stopped at the Cafe for lunch. Wonderful service and yummy food. You must try Mama’s huge sausage roll, delicious!

Was disappointing to say the least. Did the combo, but got no guided tour, just a ride up to the tower to zipline. The staff were so unenthusiastic which made the experience less exciting. They were very deadpan and lack luster, no smiles or banter, just a job to them. The zipline itself was fun but would be better to have an option to pay for just zipline and not the Treetop Walk aswell, which from what I saw from the tower wasn't full of trees, it was very sparse. After zipline, no staff mentioned the tree top guided walk I had to ask if we could walk it which I decided not to.

A fun way to visit some of the ancient forests surrounding Hokitika. Views were spectacular. It was nice to be able to walk near the top of the forest and looking down for a change. You can really see all the life that exists in the trees when you are at eye level with them. Something you cannot appreciate when down on the ground looking up. It was great to end the walk with a zipline down to the visitor center.

We came across this site when on a tour of NZ South Island, and took a diversion from the main coast road to see what it offered. It's a 20 m high treetop walk through native forest. The walkways are all very new, and very safe. Both of us are a little nervous of heights, and it is high enough to make your pulse race for a while. The higher 45m viewing platform isn't for the faint-hearted, especially the external spiral staircase going up to it. Only one of us managed this....., is was worth it though. Overall this was an interesting and worthwhile diversion, and we would recommend. if you're brave enough there is a zip-line from the 45m platform, but I think you need to book this specifically.

Bad weather had closed the zip line but we walked around the track. There were still good views and interesting things to see. The cafe had delicious food and friendly staff.

Nice place and the treetop walk is really well set up but underwhelming for the price paid. We paid $94 for the family and it’s really only worth half that. It was over before we knew it. A free hike to see the lake is a better option.

I was quite excited to do this activity while traveling down the West Coast. We got half-price tickets on bookme. To be fair, if I had paid full price I would have been disappointed if we had paid the full amount. There was some nice views but it was missing something.

From a paying customer i find this place so disgustingly mismanaged. There was no staff to cope with the amount of people passing though. When i asked for management, i was told he was on his days off. what manager leaves their staff to strugge through these busy times?! I have been here a few times and i have never seen such chaos. Staff were being shouted at by the public. it was very obvious that they were stressed and upset with the situation. The floors to the cafe are filthy,the toilets also and there seems to be very little caretaking of the place. There was a lovely English girl who assured us of our safety on the zipline and gave us an enjoyable experience.The girl inside 'Ellie' was very apologetic and did her best with the busy cafe and i watched as the chef came out to serve people who was also very stressed. Mangement should be ashamed!! I run my own buisness with staff and its sure to say that if this happened in my establishment, they would have all left by now! I hope this review makes a difference to those poor staff in future and you are sensible about hiring more staff over busy periods.

Treetop cafe gave us a terrible experience. Food was disgusting, the hollaindaise sauce had gone off, eggs were overcooked, pizza cheese had gone off as it had been sitting outside all day. Staff were really rude. We asked for a refund for our food they said they would give it to us and to sit down and they bring it over. We waited 30 mins and went to speak to them again. The woman in charge was extremely rude and had a really bad attitude, she argued with us in front of other customers, shaking her head and doing signs behind our back. DO NOT EAT HERE! The food made us sick.

Great zip lining experience!! Beautiful treetop tour!! Helpful in educating us about the area and zip lining. Great little cafe and gift shop.

The 4/5 is actually a reflection on me and not the setup. I am scared of heights and found it very challenging. I was so focused on putting 1 foot in front of the other and holding on that I didn't appreciate the beauty of the setting. My husband stopped at each info point to read the fact sheet, but I just had to keep going. Once I got to the last section, I managed to relax and even walk back a bit to try and challenge myself more. I didn't go up the tower nor out onto the cantilever part, but my husband did. He loved it all. I had wrongly assumed that I would be amongst the trees, but most of it was quite open, and I just looked straight ahead or up. It's great that I could walk holding onto the sides, and the structure does feel very safe. The café, toilets, and shop are great and I just wish I wasn't so pathetic because obviously heaps of effort has been put into making this a top quality attraction.

A magical experience walking above the trees. Stunning views across to snow covered mountains one way and across to the glittering blue lake the other way. Just beautiful. The information guide was excellent. Then the excitement of the zip line was brilliant. Such a calm capable team member to get me ready for an adrenaline packed life affirming ride through the trees. She was wonderful. I felt safe so I could appreciate the ride even mire. Loved the speed and sensation of flying. I thoroughly recommend this for all ages.