We enjoyed with the hospitality . We were very impressed with the tour guide David HSU and his impressive briefings , knowledge about the places we went and the well behavior.

Extragreen canceled our confirmed booking the night before the tour due to their screwup (overbooking), so we didn’t actually get to go on the tour. Hence the rating is for the company Extragreen Holidays’ operation and management, rather than the tour itself.

I was expecting a tour bus or atleast a van that'll give enough leg room and not elbow to elbow in a 7 seater mini van. Also I expected to go inside Werribee Mansion but was told it's not part of the tour because payment is required. When in the tour inclusions it says admission included. The rest of the day was fun. Specially sovereign hill and the park. I wasn't so happy when I was caught by surprised to be dropped off on a different location after the tour. If only the expectations were set right from the time of booking it would have been better.

I went on their great ocean road tour. David Hsu was a good guide. He has a lot of stories to tell on the bus. Gave us ample time to see the sites, especially Twelve Apostles. Prepared charger for guests. Good tour and I saw what I wanted

A fantastic trip! Thanks our tour guide Frank. The itinerary is well organized, with natural landscapes and wildlife, with wonderful beaches and fine food. I will consider this tour operator again for my next trip to Melbourne.

The trip was amazing. Not only was the guide friendly and professional, he was also very calm in a sticky situation when a passenger suddenly interrupted him during the drive and demanded for him to stop speaking Chinese, as the passenger didn’t speak it. He patiently explained that this tour was supposed to be mainly a Chinese speaking tour. He actually has tried his best to speak English and looked after the English speaking passengers as well. In addition, a QR code for further information in both Chinese and English has been provided. The driver was Heny/Henry, who was exceptionally kind and understanding. The guide explained well, and clearly told us what the locations were, how long we were staying at the locations, where to go, and when to come back to the bus. He also gave long descriptions of the locations and their history. Thank you Henry/Heny, you’ve made our day!

Description of tour was very misleading on what was written compared to what we actually did. This needs to be updated as the chocolate factory closes too early for the tour bus to get there on time, there is no seals to be seen during this time of year, and we did not get time to go to the nobbies center, just a quick stop to take photos. Only accurate things were the stop at the animal park where you are given 1 hour and seeing the penguins. The bus AC was also broken for the trip during a super hot day.

Excellent tour with excellent service from the driver.driver super friendly and kind. Highly recommended if you looking for tour.go for tripadvisor

The tour was very good. The bus arrived in time and commenced as scheduled The driver cum guide was very informative.He shared his historical knowledge very well. Spoke in English well. The bus was also comfortable. Giving little more time at locations is suggested.

Excellent your. It made our trip easier. We will book again. Thanks for your service. We had a lot of fun.

I will say the bus ride was ok and the driver was professional. That's about all the good points. This trip needs better information/ transparency as it is for Chinese tourist. If you are like me and you don't know that you have to sit to an all day tour 90% in Chinese, which is unacceptable for an all-day tour when you don't know that's what you are getting into. The bus driver provided a QR code for a mobile app guided tour in English, which doesn't help tourists who have no headphones, wifi or way to charge their phones. And when the bus stops at a Chinese restaurant for lunch, it is just more of the same disappointment along this trip. The restaurant did have other food options, but still blah. I'm trying to be totally honest which is why I won't give it a 1 because, like I said, it was professional, but the tour operator should be ashamed of not notifying patrons of what they are getting into.

Would not recommend this tour company at all. 1. They were late picking up and we didn’t get notified about it 2. The tour guide didn’t welcome us. We even had to ask other passengers to make sure we got on the right bus as the driver didn’t answer. Very unprofessional! 3. When we got to Maui Koala sanctuary we got told that it wasn’t included in our ticket. However, on their website it clear says it’s included. I even showed our guide that it says it’s included in the price we paid. But he insisted on us talking to his boss on his phone. The boss was confident that it wasn’t included but said he could look it up and call back which he never did. Eventually the driver called his boss again who said that we should be let in for free as it’s included in the price. But the boss was rude on the phone and I had to firmly argument for them to listen. They didn’t even apologize for the inconvenience. This is unprofessional and extremely annoying. The driver and his boss also spoke in Chinese with each other which I thought was rather disrespectful as we couldn’t understand anything they were saying. 4. We arrived at the Koala sanctuary 3.45 pm and had 50 min there. According to the tour intinery we were supposed to go to the chocolate factory after this. However, when I asked the driver about this he said the chocolate factory closes at 4 pm so we don’t have time. This is unacceptable as it is supposed to be a stop on the tour and a reason for why we choose to go with this tour. Even if the driver hadn’t been late for pickup we still wouldn’t have had time to go to the chocolate factory, which is crazy! I would also like to mentioned that if I hadn’t asked the driver about the chocolate factory we wouldn’t have know we didn’t have time to stop there. The rest of the people on the tour didn’t get this information as they didn’t ask. We just drove past the factory without the tour guide giving an explanation. Terrible! 5. The tour guide didn’t say anything about the tour or where we were going. I have been on numerous tours recently with other tour companies and every time the driver has said information about where we are going, how long it will take to get there, where we can get food etc. The drivers usually also say interesting facts along the way and explained what we were seeing. However, nothing like that was done during this tour which was very disappointing. According to the intinety we were supposed to pass by Cape Woolamai but I’m unsure if we even did I as the driver did it say anything about it. A reason for me for going with tour companies is the information and facts that the driver says, but nothing was mentioned on this trip. Also everytime we stopped at different locations we had to ask what time we had to be back. The driver didn’t say anything regarding this. 6. Even though we choose an English speaking tour the driver mostly spoke in Chinese with very limited English. A few times other passengers had to translate to us so when we knew what time we had to get back to the van again. 7. We only had about 40 min by the penguins parade. The penguins were estimated to arrive 8.30 pm and we had to be back at the van by 9.10 pm. We would have liked to have way more time there as that is the highlight of the day. The penguin parade was continuing until 9.45 pm so we were barely there for half of it, which again was very disappointing. Once we arrived for drop off the driver didn’t even say bye or thank you. He just dropped us off and closed the door. The only good thing about this tour was that the van was new and had good legroom. This is definitely not a tour company I want to support. I excepted way more and got really disappointed by the tour guide and how the company handled situations. I booked a tour, not a driver! Also I booked it in English and not in Chinese. Additionally, I booked this tour to be able to go to for example the chocolate factory which we didn’t have time for. Terrible!!!

Nice weather and amazing view! Great trip with friendly driver David. The ride there and back was smooth but a bit rush cus we really love the view in each stop! If you dont mind the audio guide. It's good value for the money.

Fantastic day, met some lovely overseas travellers to share the experience with, its educational & fun, well worth going there! Our driver & tour guide “Bo zun” from Evergreen tours was wonderful!

Amazing experience seeing the penguins, was worth sitting in the rain, would recommend the experience to anyone. Also would like to say thank you to our wonderful driver Bin from Evergreen Tours!