The driver/guide in the car was extremely rude, was very unhelpful, barely spoke. Overall, a terrible few days with BILBY, you'd expect paying so much money we'd get better but it wasn't the case

We had a great day with our patient driver Milan. Easy communication using WhatsAPP started the day before and Milan was flexible in adjusting the pick up time since that was the day right after we arrived in Australia after a very long flight. He made stops for us to see kangaroos and koalas in the wild. After the stop at twelve apostles, Milan also took us to another scenic point and shared stories from his own visits years ago. Thinking back the only thing we wish to improve will be to reverse the stops so we can take better pictures of the twelve apostles. In our case, we arrived around 3pm in the afternoon and could not get a good picture of the famous scene without our faces being very dark. It in no way undermined our experience, I must add.

Michael was an excellent and knowledgeable tour guide, he made us feel comfortable and safe. We spent the day seeing Australias beautiful natural sites with many stops along the way and the 12 apostles as the finale! Thanks for a great day.

My colleagues and I had a fantastic wine tour for our mid-year celebration. Michael was a great driver and kept us on time to make the most of each venue. We all had a great time, would definitely book with Bilby Travel again :)

We had a great private day trip to the 12 apostles with Richard, our expert guide. Richard was an excellent driver, flexible to our needs, had a great music playlist and a font of all knowledge 😃 There were 9 of us (8 adults and 1 teen) and the van was ideal for us all. We were picked up at 8 am in Melbourne CBD at our hotel and dropped off at the same location at 8 pm. There were lots of stops during the day where we visited places like a chocolate shop, Koalas in the wild, rainforest walk, fresh fish co-op restaurant, 12 apostles and a wildlife spot with dozens of wild kangaroos. Genuinely a 5 out of 5 experience for everyone and a must do when visiting Melbourne.

Our winery adventure at Yarra Valley was a success, thanks to Max's quick and accommodating responses. Our driver, Alan, was friendly and focused on the road despite the noise from the girls. Thank you, Max and Alan.

We booked the trip via email. Max was super responsive and immediately returned our email and advise alternative days for trip due to availability. On the day , Michael our tour guide arrived on time at our pick up address. He provided us with all information and we started the long journey. He got us to great breakfast stop and helped us with snow gear cloths hire. He and his wife were two driver for long trip. They were fully professional and prepared. Trip up the mountain and down was driven with care. Overall the whole journey was a very pleasant experience. We returned back on time.

I booked a 3-day tour with Bilbytravel and also arranged for two return airport transfers in Melbourne in early July 2024. I traveled to Melbourne with my mum and my 5 Year-old daughter. Max is a very professional travel manager who recommended the itinerary during booking. During my 3-day tour covering Dandenong, Great Ocean Road & 12 Apostles, as well as Mornington Peninsula, I had a tour guide named Michael. Michael did a wonderful job. He is a fluent and friendly English-speaking guide who explained the historical significance of each place and provided excellent recommendations for our lunch spots. He was also very caring, considering my mum has difficulty walking long distances and my daughter is still very young, he did his best to give us warm advice and assistance throughout the trip. We really appreciate his amazing service, and our first trip to Melbourne left us with a lot of pleasant memories. We hope to return again in the near future.In addition, the airport transfers provided by Bilbytravel were handled by professional chauffeurs in luxury vehicles, which added more compliments and were worth every penny we spent. Max and Michael from Bilbytravel did a great job, and I give them my thumbs up.

What a wonderful experience our family of 4 had! Thankyou kindly to Max for being ever so accommodating via email and also to Neil our fantastic driver and ‘tour guide’! We loved that we could stop for coffee and bakery treats on the way up to the ski slopes and also appreciated being personally taken right up to the ski area (not just dropped off in the carpark area!) and introduced to a guide who showed us the ropes and what to do/where to book! Our review also receives 5 stars on being personally picked up and dropped off at our accommodations address! It certainly took away the stress of trying to find a meeting spot and then a bonus of being dropped directly at our door after a long (but happy!) day! A private experience is way better than sitting on a crammed tour bus and we highly recommend using Bilby!

Great experience. Nice vehicle. Very polite, friendly, helpful and informative driver. We did enjoy the tour especially the last (less known) stop.

WOW! This trip was amazing. We were in Melbourne for a week, no car, decided to reserve this trip a month ago and glad we did. Richard, our Tour Guide and Driver was fabulous. We made multiple stops, saw many wonderful sights and were able to really get a feel for the area. Richard gave us a lot of history and knew the answers to our questions. He made sure we were comfortable and was considerate of our needs. Any questions we had prior to the trip were answered promptly. Richard, thank you so much!

Our tour was just a private tour, not necessarily the Great Ocean Road, as it was just three of us, and one of us had done the Great Ocean Road the day before. So our guide, Richard, had to concoct something different for us, and wow - he pulled through in a big way. We had a booking at Maru Koala, so that was our first stop, though he had a few Melbourne sights to show us first. Then the rest of the day, he had to figure out! He took us to a local coop for fish and chips (one that is frequented by the locals rather than buses and tourists), and while there, he showed us where the sting rays swim - large 4 to 5 foot stingrays! Then he took us various places where we saw beautiful scenery, many kangaroos and wallabies, echidna, and even a little penguin (the star of the day). Richard was a superb guide - he even tailored his music to our taste! We would request him again, if we were to be in the area.

Richard did a great job driving us on a very long but enjoyable day! He pulled into great spots for fabulous views with limited crowds, and provided us with interesting commentary on the Great Ocean Road and the communities along the way. Our stop at the Fishermen's cooperative for lunch was well timed to avoid any crowds and delicious! On our return home, he made sure we spotted kangaroos and flocks of cockatoos! We would definitely recommend using Bilby for a private tour.

We had a wonderful private tour with our very friendly and experienced guide Paul. He constantly asked what we wanted to do so our trip was optimal. Paul was also a very safe driver during the long trip. I highly recommend!

What an incredible day with Mark! He was on-time, cheerful, intelligent and knowledgeable! We had the most amazing day - koalas, kangaroos, carnivorous snails! And then the majestic scenery all along the Great Ocean Road... and the 12 Apostils were stunning!! It was one of the best private tours ever - highly recommended!