Hello KerrysZ. Thankyou for taking the time to review our services. It is pleasing to learn that our staff made your transfers to your hotel and back smooth and memorable. Hopefully you will consider coming back one day.

Hello JajavalB. Thank you for posting your review. We are pleased you found your transfer easy to use and easy on your pocket. We aim to make things as seamless as possible for our visitors. Hopefully, you had a great holiday and maybe we will welcome you back here again soon.

Thank you for taking the time to review our services. Our drivers are an important component of the overall experience with Exemplar. They all do a magnificent job welcoming and fare welling our visitors to the region. They strive to ensure everyone has a wonderful start and finish to their holiday here. We are glad you experienced that service. Perhaps we will welcome you back here again one day.

Hello Charles. Thank you for your feedback. It appears that your transfer was on June 18 some three weeks ago, as such the driver does not have any recollection of your transfer. We can only go by his manifest and our GPS tracker. It appears that there were a couple of delays at hotels with one group failing to appear and the other late to show. There were some traffic delays also in the CBD, which may have compounded the delay. We all expect some variation of timings with a shuttle bus, nevertheless, 45 mins. late is too long and we apologise. We will advise this driver to be more up front in future. It did make you run tight for your flight and that can be stressful. Apologies again. We hope you had a relaxing flight home.

Hello rjgretton. Thank you for your glowing review. We are very pleased you enjoyed our services and that Edric looked after you so well. We look forward to welcoming you back her again one day soon.

Thank you for your review, it's not a nice thing to happen, having a delayed flight and arriving in the early hours of the morning. We are so pleased you had a great experience with our drivers on both occasions and hope to see you back in the region soon.

Hello Kathy, Thank you for your feedback. It has always been company policy to be customer focused and to ensure our clients have the best experience when travelling with us. As such, we take negative feedback seriously and as such have investigated the facts surrounding your transfer. The situation that evening was: • Your transfer was in our system and a driver/vehicle were scheduled to be at International at the requested time. • Your flight arrived 1.5 hours late. • We monitor all flights, were aware of this, and had scheduled another driver/vehicle to punctually meet you. • Significantly, you booked a “shared service” and, as is always the case, punctuality is governed by the circumstances and behaviour of others. • On your arrival your driver was not there to collect you. • You called our office. A message gave an after-hours number. You claim the number had too many digits and you could not make contact with our Night Manager. o The number on the message has been in service for five years and was used by any others that night. o It remains correct. • When contacted, your driver deemed that, albeit he was still waiting for a couple of other passengers from the International terminal, he was confident that he would be at your pickup point “in 10 minutes”. • As it turned out, Quarantine found an apple in the bag of one of his last guests. • The subsequent processing stretched his time out of International. • Our driver said that on greeting you, he apologized and explained to you the reasons why the delay had occurred. He reported that this did not assuage your anger. • Our GPS vehicle tracker indicates that you left the airport precinct at 19.41 hrs; 39 minutes from flight touchdown. Subsequently: • we received your emailed complaint the following day (Feb 12) via your agent • we responded on Feb 13 and offered a 50% refund as a gesture of good faith, albeit that Exemplar accepts no responsibility or accountability for the alleged shortcomings in your transfer. • You posted a negative Trip Advisor feedback on 23rd Feb 2020 We contend that the circumstances which led to your delay were entirely outside Exemplar’s control and we feel that we compensated you sufficiently for your inconvenience. We trust this clarifies the situation.

Hello Andrew and Jan. Thankyou for reviewing our services. Delays because of flight changes are always a source of angst. And it is pleasing to learn that we were able to assist you this time and that Edric gave you a taste of our Silver Service to start your holiday off on the right note.

Thank you for posting your review. We are very pleased you found your trip with Gilbert to be a "Class Act", Gilbert is a wealth of knowledge. We hope you had a wonderful holiday in our region and we will pass on your comments to Gilbert.

Hello Dream. Thank you for your feedback. We are sorry you were disappointed with our service. You were booked on the 10.00am run, which is a nominal time, as such with all bus services they may arrive early, on time, or be a few minutes late. There are always a number of hotels to service on these runs. On that day there was a delay at the previous hotel with dawdling passengers. Unfortunately, this happens from time to time with bus services. Our staff member to whom you spoke at 10.10hrs, apologised and informed you your service was running late, (she looked at our GPS vehicle tracker to confirm)and correctly said that it was expected at your hotel in about 5mins. After the call, as it turns out, you left the hotel via other means in 3mins and your bus arrived at the hotel (according to our GPS tracker) at 10.17.53. It then arrived at the airport at 10.26.05 exactly. As you can see it was only a short run to the airport and we were confident you were going to be there by 10.30hrs. Perhaps our staff member could have allayed your fears a bit better that day when you called, but she did give you the correct information at the time. We hope you had a safe journey home.