Tours and Tickets

Airport Transfers between Cairns Airport and Cairns City provided by Exemplar Coaches and Limousines

Airport Transfers between Cairns Airport and Cairns City

Airport Transfers between Cairns Airport and Cairns City
4
Book in advance
from
$12.69
per adult
Free Cancellation up to 24 hours in advance
About
Exemplar Coaches and Limousines has specialised in airport transfers since 1993. We provide award winning services across a range of products, which includes seat in coach shared airport transfers, private people movers and private limousines. Larger private charter groups of 13-20 are also an option. We pride ourselves on exemplary customer service and are the preferred transport operator to the majority of hotels across the region. You will find our meet and greet service at Cairns International Airport a welcoming feature to your travels. Our reliable service in immaculately maintained vehicles adds to your airport transfer experience on arrival at or departure from our region.
Know before you go
  • Duration: 1h
  • Mobile tickets accepted
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
What to expect
  • Domestic Arrivals After booking, you will receive a confirmation. For domestic terminal shuttle arrivals between 10.00am and 07.00pm, our airport concierge will meet you in the Domestic Arrivals Hall. Please make yourself known to them and then collect your luggage. You will then receive instructions as to where and when to meet your transfer vehicle. Outside those hours please make your way to bus bay 21, your driver will meet you there 10 mins after your flight has landed. For all private transfers your driver will meet you with your name on a board at your designated carousel. Please make yourself known to them before collecting your luggage. International Arrivals Shuttle Transfers: If you have an Australian capable phone please turn it on as soon as possible. (And please remember to provide us with your number at time of booking). After clearing Customs you will enter the Arrivals Hall. Your driver will have departed the domestic terminal (3mins away) very close to the nominated time of your trip. Your vehicle will be parked just outside International. Your driver will enter Arrivals through the doors which are straight ahead when you exit Customs. Your driver will be holding a board with your name on it. Please introduce yourself then you will be on your way. Please note that Customs/Quarantine clearance-times are very, very, unpredictable. If, after arrival you anticipate being considerably delayed through Customs/Quarantine please call the Exemplar Office on 07 4213 3333. Our staff will advise of the status of your assigned vehicle and, if necessary, place you on the next available transfer. Private Transfers If you have an Australian capable phone please turn it on as soon as possible. (Please provide us with your number at time of booking). Your driver will be positioned just outside the Customs doors 30 minutes after your aircraft’s actual landing time and will be holding a board with your name on it. After clearing Customs you will enter the Arrivals Hall. After making yourself known to your driver you will be on your way. Please note that Customs/Quarantine clearance-times are very, very, unpredictable. If, after arrival you anticipate being considerably delayed through Customs/Quarantine please call the Exemplar Office on 07 4213 3333. Our staff will advise of the status of your assigned vehicle or, if necessary, arrange an alternative vehicle.
Know before you go
  • Duration: 1h
  • Mobile tickets accepted
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
What to expect
  • Domestic Arrivals After booking, you will receive a confirmation. For domestic terminal shuttle arrivals between 10.00am and 07.00pm, our airport concierge will meet you in the Domestic Arrivals Hall. Please make yourself known to them and then collect your luggage. You will then receive instructions as to where and when to meet your transfer vehicle. Outside those hours please make your way to bus bay 21, your driver will meet you there 10 mins after your flight has landed. For all private transfers your driver will meet you with your name on a board at your designated carousel. Please make yourself known to them before collecting your luggage. International Arrivals Shuttle Transfers: If you have an Australian capable phone please turn it on as soon as possible. (And please remember to provide us with your number at time of booking). After clearing Customs you will enter the Arrivals Hall. Your driver will have departed the domestic terminal (3mins away) very close to the nominated time of your trip. Your vehicle will be parked just outside International. Your driver will enter Arrivals through the doors which are straight ahead when you exit Customs. Your driver will be holding a board with your name on it. Please introduce yourself then you will be on your way. Please note that Customs/Quarantine clearance-times are very, very, unpredictable. If, after arrival you anticipate being considerably delayed through Customs/Quarantine please call the Exemplar Office on 07 4213 3333. Our staff will advise of the status of your assigned vehicle and, if necessary, place you on the next available transfer. Private Transfers If you have an Australian capable phone please turn it on as soon as possible. (Please provide us with your number at time of booking). Your driver will be positioned just outside the Customs doors 30 minutes after your aircraft’s actual landing time and will be holding a board with your name on it. After clearing Customs you will enter the Arrivals Hall. After making yourself known to your driver you will be on your way. Please note that Customs/Quarantine clearance-times are very, very, unpredictable. If, after arrival you anticipate being considerably delayed through Customs/Quarantine please call the Exemplar Office on 07 4213 3333. Our staff will advise of the status of your assigned vehicle or, if necessary, arrange an alternative vehicle.
Need help booking?
Call the number below and use the product code: 163181P2
Call +1 855 275 5071
Important information
Inclusions
  • Transfer
  • Parking Fees
Duration
1h
Departure details
  • Traveler pickup is offered.
  • Passengers will be met at their hotel reception at the time advised on their confirmation
  • Airports:
  • Cairns Airport, Airport Ave, Aeroglen, Queensland 4870 Australia
  • Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Additional information
  • Not wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Infants must sit on laps
  • Infant seats available
  • Baby seats are provided in all private services free of charge and child ages must be provided at time of booking.
  • Most travelers can participate
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
  • This tour/activity will have a maximum of 20 travelers
Inclusions
  • Transfer
  • Parking Fees
Departure details
  • Traveler pickup is offered.
  • Passengers will be met at their hotel reception at the time advised on their confirmation
  • Airports:
  • Cairns Airport, Airport Ave, Aeroglen, Queensland 4870 Australia
  • Hotel pickup is offered. View the hotel list on our checkout page to see if yours is included among the pickup points.
Duration
1h
Return details
  • Cairns Airport, Airport Ave, Cairns City QLD 4870, Australia
Additional information
  • Not wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Infants must sit on laps
  • Infant seats available
  • Baby seats are provided in all private services free of charge and child ages must be provided at time of booking.
  • Most travelers can participate
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
  • This tour/activity will have a maximum of 20 travelers
Travel safe during COVID-19
Last updated: Jun 16, 2020
A note from Airport Transfers between Cairns Airport and Cairns City
Exemplar Coaches and Limousines has a strong duty of care to all customers, staff members and members of the general public. • All vehicles are supplied with hand sanitiser for our passengers’ use. • All vehicles are thoroughly cleaned and disinfected between trips and at the end the day.
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitized high-traffic areas
  • Guides required to regularly wash hands
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitized high-traffic areas
  • Guides required to regularly wash hands
  • Hand sanitizer available to travelers and staff
  • Transportation vehicles regularly sanitized
  • Contactless payment for gratuities and add-ons
  • Paid stay-at-home policy for staff with symptoms
  • Gear/equipment sanitized between use
  • Social distancing enforced throughout experience
  • Face masks provided for travelers

4.0
8 reviews
Excellent
5
Very good
0
Average
0
Poor
2
Terrible
1

Charles Hughes
4 contributions
Pick-up Delay
Jun 2021 • Couples
We booked a transfer for 8:00am on Friday 18 June 2021 between Rydges Esplanade Hotel Cairns and the airport. We had been waiting in the hotel foyer from 7:30am. The driver rang me about 8:10am to advise that he was running late due to traffic and would be arriving shortly. As he had still not arrived by 8:30am, I called him back and was given the same advice. He finally arrived around 8:45am, with the same apology. I noted that there was only one other passenger in the vehicle and doubted whether traffic was the real explanaion, the delay being more likely caused by a series of hotel drop-offs from an earlier incoming flight.

This left a narrow window for flight check-in and bag drop, causing unnecessary stress at the end of our holiday.
Written July 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Exemplar_Management
Hello Charles. Thank you for your feedback. It appears that your transfer was on June 18 some three weeks ago, as such the driver does not have any recollection of your transfer. We can only go by his manifest and our GPS tracker. It appears that there were a couple of delays at hotels with one group failing to appear and the other late to show. There were some traffic delays also in the CBD, which may have compounded the delay. We all expect some variation of timings with a shuttle bus, nevertheless, 45 mins. late is too long and we apologise. We will advise this driver to be more up front in future. It did make you run tight for your flight and that can be stressful. Apologies again. We hope you had a relaxing flight home.
Written July 12, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rhodan G
Gold Coast, Australia2 contributions
Luxurious Transfer with the friendliest Driver!
May 2021 • Couples
We were expecting a shuttle service to pick us up from our Hotel to Cairns Airport. We were pleasantly surprised when we were greeted with an upgrade to one of Exemplars luxury sedans piloted by Edric! Super friendly, great conversation and an all around awesome Transfer to the Airport. Thanks Ed! And thank you for the complimentary chocolate buffet!
Written May 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Exemplar_Management
Hello rjgretton. Thank you for your glowing review. We are very pleased you enjoyed our services and that Edric looked after you so well. We look forward to welcoming you back her again one day soon.
Written May 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MaxwellStone
London, UK207 contributions
Outstanding service.
Return trip from Cairns to Port Douglas. Excellent prompt, professional service from Kevin and Ross.

On the way into Port Douglas Kevin stopped at a vantage spot that afforded a great coastal vibe and as we entered the town he took time to help orient our around the area with landmarks and restaurants worth visiting.

Ross took us back to Cairns and he offered helpful suggestions about our future travel plans in QLD, places to visit that might be worth a look.

Highly recommended.
Written March 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review our services. Our drivers are an important component of the overall experience with Exemplar. They all do a magnificent job welcoming and fare welling our visitors to the region. They strive to ensure everyone has a wonderful start and finish to their holiday here. We are glad you experienced that service. Perhaps we will welcome you back here again one day.
Written March 15, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kathy B
Phoenix, AZ24 contributions
Left alone at the airport
Feb 2020
We arrived at the airport and several drivers were there but none had our name on the cards they were holding. One of the drivers called our driver then told us our driver would be there for us in ten minutes. We got our luggage and stood there alone in baggage claim. I then called their office. I got a recording saying the office was closed, but I could call a manager at a different number. I called that number and it didn’t go through-it had one too many digits. 25 minutes after we got our luggage the driver showed up.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Kathy, Thank you for your feedback. It has always been company policy to be customer focused and to ensure our clients have the best experience when travelling with us. As such, we take negative feedback seriously and as such have investigated the facts surrounding your transfer. The situation that evening was: • Your transfer was in our system and a driver/vehicle were scheduled to be at International at the requested time. • Your flight arrived 1.5 hours late. • We monitor all flights, were aware of this, and had scheduled another driver/vehicle to punctually meet you. • Significantly, you booked a “shared service” and, as is always the case, punctuality is governed by the circumstances and behaviour of others. • On your arrival your driver was not there to collect you. • You called our office. A message gave an after-hours number. You claim the number had too many digits and you could not make contact with our Night Manager. o The number on the message has been in service for five years and was used by any others that night. o It remains correct. • When contacted, your driver deemed that, albeit he was still waiting for a couple of other passengers from the International terminal, he was confident that he would be at your pickup point “in 10 minutes”. • As it turned out, Quarantine found an apple in the bag of one of his last guests. • The subsequent processing stretched his time out of International. • Our driver said that on greeting you, he apologized and explained to you the reasons why the delay had occurred. He reported that this did not assuage your anger. • Our GPS vehicle tracker indicates that you left the airport precinct at 19.41 hrs; 39 minutes from flight touchdown. Subsequently: • we received your emailed complaint the following day (Feb 12) via your agent • we responded on Feb 13 and offered a 50% refund as a gesture of good faith, albeit that Exemplar accepts no responsibility or accountability for the alleged shortcomings in your transfer. • You posted a negative Trip Advisor feedback on 23rd Feb 2020 We contend that the circumstances which led to your delay were entirely outside Exemplar’s control and we feel that we compensated you sufficiently for your inconvenience. We trust this clarifies the situation.
Written February 27, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Bec G
Sydney, Australia66 contributions
Fabulous!
After arriving in Cairns at approximately 1:30am due to delays, we had the nicest driver get us safely to our hotel and better yet- he offered us his suggestions on the best islands for snorkeling and what to do. He had so much energy and was so kind.

Our return transfer was another fantastic driver with charm to boot, best transfers I have had in terms of kindness, timing and price.

Thank you.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your review, it's not a nice thing to happen, having a delayed flight and arriving in the early hours of the morning. We are so pleased you had a great experience with our drivers on both occasions and hope to see you back in the region soon.
Written January 7, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Graeme S
Beechboro, Australia18 contributions
Excellent service from Andrew
Very happy with service received from Andrew. We were given a mini tour on the way to our hotel and advice on places to eat and things to see
Written November 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review our services. Our drivers are an important component of the overall experience with Exemplar. They all do a magnificent job welcoming and fare welling our visitors to the region. We are glad you experienced that service from Andrew and will be sure to pass this onto him. Perhaps we will welcome you back here again one day. Thank you also for the recommendation.
Written November 24, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Maria D
Calgary, Alberta, Canada139 contributions
Class Act All the Wy
Nov 2019
I simply cannot say enough about the quality of service provided by the individuals who work for this company. Gilbert picked us up at the Cairns Airport. He was friendly, caring, professional, knowledgeable, and personable. After of couple of minutes meeting him, we struck up a conversation that lasted the entire time we were together. Inside the car we were presented with a refreshing cold bottle of water, Mentos mints, and a toilet to freshen up after our plane ride. Instead of taking us directly to the hotel. He showed us where our hotel was located and then proceeded to give us brief tour of the surrounding area while making recommendations regarding shopping possibilities and excellent dining options. We were truly impressed with his attention to detail. Thank you Gil, for being the first person we met in Cairns. You are the perfect ambassador.
Written November 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for posting your review. We are very pleased you found your trip with Gilbert to be a "Class Act", Gilbert is a wealth of knowledge. We hope you had a wonderful holiday in our region and we will pass on your comments to Gilbert.
Written November 24, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JYGomer1
2 contributions
Better customer service
Aug 2019 • Couples
We had these guys for to and from the airport to our Pacific Hotel. The hotel pickup took 40 min before we were picked up. Then the return trip I was checking out from the hotel and my wife was going out to the shuttle. Then an employee from the hotel comes in and says he cannot believe the Exemplar driver named Len just standing there 10 feet from this lady struggling with her bags with his hands in his pockets. The hotel employee came to help. Come to find out this was my wife. I was settling the bill so this all went down without me knowing. Then he just lazily set them out of the back when dropping us off.
Written August 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello JY Gomer, Thank you for taking the time to offer some feedback regarding our services during your recent visit to Cairns. I have investigated and here is what I have found. In respect of your “40-min delay on arrival” we have checked airline data and our vehicle GPS-tracking records: • Your flight (QF 702) landed at 12.29hrs (one minute early). • Our staff were there to meet you, your bags arrived promptly and your vehicle pulled away at 12.57hrs (and was at your accommodation as 1314). • Therefore, from flight touch-down to airport departure was 28 minutes. In respect of your departure, yes, I totally agree that the service that you received was unsatisfactory. It was certainly well below our usual standard. Les, your driver, is very apologetic. He has been with Exemplar for ten years and has been in the industry for over 35 years. • He epitomises all we stand for in respect of gentlemanly customer service. • We have never had a complaint about him. • He is known to all hotels in the region as a highly respectable and professional limousine and shuttle driver. The standard departure procedure at the Pacific is that the porters load the baggage. However, Les concedes that he should have been paying more attention in order to provide a friendly greeting to you and assist with your luggage. He also volunteered some background to his morning. He arose at 03.45AM to prepare for your 05.00AM transfer but was terribly ill. His wife urged him to stay at home but he insisted that another driver could not be summoned at short notice, especially at that time of day. He pressed on. At pickup time he was far from well and puts his inattention down to feeling pretty bad. Similarly, he says his “laziness” at the drop-off was also symptomatic of his struggle. After he farewelled you he called in sick, went home to bed, and took the rest of the day and two subsequent days off. Also, please don’t think we ignored your phone message of 05:30. Despite listening to it a few times our staff could not make out your number. They did their best with possible combinations but, as you know, they were unable to make contact. Again, I do sincerely apologise for any angst that our inferior level of our departure service
Written August 23, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Exemplar Coaches and Limousines
693michaelj
693michaelj
00
The best
They may not have a lot of services due to the pandemic and limited interstate customers but Exemplar is the best.
Linda M
Linda M
00
Excellent transport
These guys were great - safe drivers and knowledgeable about the area. They provide a pain-free service from Cairn
J8440NYrobyng
J8440NYrobyng
00
Cairns- Port Douglas transfer.
Great informative trip from Cairns to Port Douglas with Edric. Friendly, helpful and punctual service.
Kellys6612
Kellys6612
00
Exemplary Experience
Exemplar stood out for me for all the right reasons during my recent transfer from Port Douglas to Cairns. They wer
mmjt
mmjt
00
Courteous and professional
All you want in a transfer service. On-time, professional, courteous (shout out to Rowan!) Great admin support s
Lori W
Lori W
00
Reliable Service
The shuttle drivers were friendly and kept us up to date as to drop offs/pick ups. Would recommend using this team
sstellaaaalim
sstellaaaalim
00
Great!
Excellent, they were on time to pick up us from the airport and from out hotel to the airport! Thank you!! :)
C2034NYgillians
C2034NYgillians
00
Great service
We used Exemplar for our transport to Port Douglas from Cairns airport, and return. Clean coaches both times and e
Warren N
Warren N
00
Our wheels in Nth. Queensland
We used Exemplar Coaches for our transport from Cairns - Palm Cove and Palm Cove -Cairns and found them very reliab
532nigelb
532nigelb
00
Great Shuttle experience airport to Palm Cove
The driver Edric was prompt and so helpful. He gave us a tour overview as we drove past interesting areas. He even
seamollusc
seamollusc
00
Service is above and beyond! Much more than just carrying luggage
Very accommodating and friendly driver Edric who went above and beyond. Not only was our flight slightly behind sch
Mel66andPhil
Mel66andPhil
00
Okay, nothing special
I arrived at the carousel expecting to see my name on a board, but there wasn't one. When I found the main person f
yefimovich
yefimovich
00
Disappointing and somewhat aggressive driver
Unfortunately a bad experience to report having just been dropped off at Cairns Airport from Palm Cove. Walking to
blazert
blazert
00
On time Reliable and Friendly
Great service. Driver was waiting for us on arrival at airport and on time for pick up back to the airport. Very re
Sue M
Sue M
00
Professional and Prompt.
I used Exemplar 3 times in a week and I was very impressed with the company. The drivers were friendly and helpful
Frequently Asked Questions about Airport Transfers between Cairns Airport and Cairns City

Airport Transfers between Cairns Airport and Cairns City price starts from $12.69. Discover and book Airport Transfers between Cairns Airport and Cairns City on Tripadvisor

Airport Transfers between Cairns Airport and Cairns City cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Airport Transfers between Cairns Airport and Cairns City on Tripadvisor

Airport Transfers between Cairns Airport and Cairns City is hosted by Exemplar Coaches and Limousines. Read reviews, discover additonal experiences or contact Exemplar Coaches and Limousines on Tripadvisor. Discover and book Airport Transfers between Cairns Airport and Cairns City on Tripadvisor