Hi Elenor, Wow what a review, we are so delighted that you had a great time with us, its sounds like you loved every part of your day. We really appreciate the positive and constructive feedback.

Hi Allyson, Thanks so much for visiting Cairns ZOOM and Wildlife Dome and for taking the time to provide us with your feedback. It's great to hear that your kids enjoyed themselves. We will pass on your feedback about the team member to the manager. Thanks again

Thank you so much for your review! We are glad to hear that you had fun completing our rope courses. It is great that our staff delivered the best service and helped you through the challenging courses!

Hi, Thanks so much for contacting us with your feedback regarding your visit to Cairns ZOOM and Wildlife Dome. We are deeply saddened to hear that you and your child were disappointed with your experience, particularly under these circumstances. As Make a Wish Foundation book these activities themselves, there was an unfortunate misunderstanding as to what was offered at Cairns ZOOM and Wildlife Dome and what was offered at Wildlife Habitat Port Douglas. There are strict regulations to the age and size of children who can hold a koala and some of your children were unfortunately too small to do this. It is understood that you were given a free photo, an individual photo and a family photo, then you paid admission to our park and for three ZOOM activities. We would be happy to offer a full refund to you to apologize on our behalf. Please email our manager Sam Gould on gm@cairnszoom.com.au to arrange this. We express are sincere apologies again and would be happy to process a full refund for you.

We appreciate your concern for the welfare of our animals however Cairns ZOOM & Wildlife Dome adheres to, and exceeds, regulations implemented by our governing body. Experts are very impressed with our standards and are satisfied that we meet the needs of our animals and that they live happy and content lives. The keepers are also very passionate and qualified to care for our animals, a job they take very seriously. Our qualified wildlife team, some of which care for orphaned wildlife in their own spare time too, would find this comment very upsetting.

Hi, We are extremely sorry that you had this negative experience, at what we would assume is Cairns ZOOM & Wildlife Dome; a sister company of Tropic Wings of which you left this review. Because of the nature of Zoos and Parks, the position of Zoos and Aquarium Association (of which we are a member of) is: Australian zoos have the option to restrict the access of assistance animals, such as guide dogs, from entering zoo grounds, based on bio-security risks. Cairns ZOOM & Wildlife Dome has previously been under strict quarantine conditions, which is when a policy of no assistance animals was put in place. Furthermore, we have to consider the possibility of our captive animals (particularly macropods) displaying a negative reaction to the presence of an assistance animal. However, now that the quarantine conditions have been relaxed, and there are no longer macropods present; we should have updated our risk assessment and policy to allow the admission of assistance animal (with initial escort by a senior wildlife keeper to observe and check that the captive animals do not react negatively to the presence of the assistance animal). Please be assured that we have updated our policy in response to this complaint, and once again apologise for the disappointment. We really want to make it right for you, so if you are still in Cairns, and wish to visit Cairns ZOOM & Wildlife Dome- please contact our General Manager Sam Gould on +61 7 4041 9492 for a complimentary visit. We apologise again. Thank you, Amanda