We had a great driver. Had a bit of an issue finding him because I didn't have texting on..duh! But once that was fixed, the trip to our hotel was great. Had a wonderful conversation the whole way. He spoke multiple languages but unlike other drivers we had this week, he spoke English very clearly ( was originally from ussr). Fascinating man. Great start to our trip!!

Our driver, George, was waiting as soon as we arrived. He was very informative with some interesting facts and history of Sydney.

Very efficient service. The driver contacted me via Whats App when we arrived at the airport and instructions were clear - even included a photograph. We were a group of 12. On the return to the airport we had an 8 seater van and a 4 seater car. Would definitely use Go Shuttle again.

Would give them 0 stars if I could. Booked this taxi over viator and entered in all of my details correctly. The app and the operator asked me several times to reconfirm details, which I did. After receiving rude messages from Go Sydney I contacted Viator who confirmed this was a technical glitch and they could indeed see that I had provided the operator the information. We decided to cancel. Go Sydney continued to write me emails and harass me even after the trip had been cancelled. Honestly glad that I dodged this bullet looking at the other reviews.

Foreign travellers in a strange country, booked an airport transfer to make sure we don't have the hassle and uncertainty. Sadly the flight company had to cancel our flight but offered an alternative flight that would mean we would arrive later on in the evening When we advised the airport transfer company we had a later arrival we were told that because our original flight was cancelled they couldn't help, as per the T&C's, however in reality all that had happened was our arrival had been delayed by 3 hours. No offer of refund, just told to claim off holiday insurance or airline. Had we not been able to get to the airport that evening that I would have accepted their point, however we were a few hours behind schedule., that's all. We'll grab and Uber instead then

A very easy and smooth pick up at the airport. Driver was nice. Gave us information about the area would use again easily.

They deserve 0 stars. They are verbally abusive extortionists. We were told that they would arrive no earlier than 4:45 but unbeknownst to us the driver was there at 4:30. Our flight got cancelled 2 hours before our pickup time. We called both numbers that are provided in the confirmation email and no one answered. We then texted the WhatsApp number and they only responded after the driver had been waiting for 30 minutes. We had no idea he was even there. We were informed that there would be a $50 waiting fee charge. When I asked were it was stated that there would be a charge for waiting we were told that they can assess any fee they wish. When I continued to ask for written proof that the "fees" are listed anywhere on the emails the man I was texting with told me to "Please make your own way, We are releasing the driver." He then accused us of being scammers. Thankfully we were already on the bus when that text came through. At the airport the driver demanded that we either pay via PayPal "friends and family" or cash. After cash was given he refused to give a reciept. When the driver left the man on WhatsApp blocked our number. Then the driver had the audacity to ask for a tip after snatching $50 from us! It is clear who the scammers are in this situation. Without a receipt we cannot claim this money back on our travel insurance. Book with someone else, literally anyone else!

Our flight was delayed by over an hour, and then in the process of obtaining luggage, passing thru customs, etc, the delay was almost 2 hours. But George was still at the airport awaiting us. He was informative and helpful during the short trip to our downtown hotel.

We booked this service to bring us from SYD to our hotel. When our plane landed they did not have enough gates which led us to be parked on the tarmac, requiring a bus ride to the main terminal (30 minutes). I received multiple texts asking for updates when we had only just set foot on the ground. We agreed that I would text once we received our bags, there was an incredibly long line (several hundred passengers) to clear customs. After receiving our bags, there was an inspection line and due to a glitch in the automated technology arriving guests were sent to manual inspections causing a delay. When this happened, I provided an update. After finally clearing inspection I texted (no response) then called and was rudely told that our pick up was canceled because it took too long. I told her that was unacceptable as we had paid for the transfer and although we experienced delays beyond our control, I consistently communicated and provided updates. She begrudgingly texted "I will have a driver available in 20-30 minutes" followed by "This is a free transfer as a good gesture. Please tip your driver generously. Thanks." From my perspective, no, this was NOT a free transfer, you gladly collected my $126 USD. When the driver arrived, he was rude, incredibly short with us and acted disgusted and inconvenienced at having to provide us with the transfer. We had been traveling for 24 hours with 2 sets of elderly parents, needless to say, this was not the "welcome" we had hoped for when arriving in Sydney.

Arranged for 'Go Sydney' to transfer from Airport to downtown hotel. Plane landed at 10:41am but due to delays didn't arrive on stand till 11.35am. On exit aircraft received message at 11.55am that the shuttle was leaving but could possibly wait 5mins. Shuttle left at 12.07. I cleared immigration, collected my luggage and exited at 12.27. Next communication from 'Go Sydney' was offer to get private car for additional 65 AUD. I was informed that the next shuttle was 2.5 - 3 hours and I told them I would get a taxi. A further message informed me that unrequested there would be No Refund as I was offered next shuttle. I can't recommend 'Go Sydney' because I did not travel with them, but please be aware that this is a shared shuttle and if miss it you will have a wait of about 3 hours. Also the messages I received were a little aggressive. They replied that they would respond to an unfavourable review by publishing the what's app messages which I approve then people can form their own opinion. My advice and also 'Go Sydney's ' advice - GET PRIVATE TRANSFER

I booked online. Great communication from the company. On the day I txted to say we were at the airport. Got a message straight back to tell us where to wait, what car to look out for. The driver arrived he put our 7 large suitcases in the van and straight to the port. Was fantastic service & would recommend them. A1 service with a smile 😃

Booked a transfer from Rydges World Square Sydney Hotel to the cruise port. The driver was on time (actually, a few minutes early), and was very welcoming and friendly. The ride was also comfortable. I couldn't have asked for more. :)

Shuttle was on time. Driver friendly and helpful. We arrived at the port ahead of schedule and that's really all you need.

I had booked the service through Jayride as SSS had good reviews, however I looked at other SSS reviews elsewhere after booking and they were questionable. HOWEVER….I feel obligated to write this review on TripAdvisor as the service we received was A1. The driver was early for pickup and was courteous and very capable. We would certainly recommend their service.

Booked 2 months ago and have just received an e-mail saying the shuttle is at capacity and our booking is cancelled!! If it wasn't full when we booked why are we now being cancelled? Very bad customer service, especially now that we do not have secure internet to try and re-book. Booking ref B652abca4847aa