1.- Confirm the accuracy of your booking information
2.- Go through immigrations and baggage claim area.
3.- After luggage pick-up, you will be directed to Customs.
4.- Proceed to walk OUTSIDE your arrival terminal - DO NOT STOP anywhere between customs and the airport exit, there will be large groups of "tourist advisors" which will try to stop you and claim to give you information about Cancun, however what they really do is sell time share.
5.- An eTransfers representative will be waiting for you with a logo of the company in a board. This person will take you to your pick-up transportation.