Disgusting and horrible customer service! We are an elderly couple from Canada. Back in May 2024, and in haste, we inadvertently paid for 4 adult tickets when there were only the two of us. The agent absolutely refused to refund us even though the transaction was less than 3 seconds prior. Instead we were handed a red brochure with an underlined the email address , and were told to contact the email for a refund. It is now October 2024, and with the deluge of email exchanges with head office, the bottom line, is no refund because we don't have a European bank account.

Frankly I was unimpressed, it was overprice for what I thought it was, or should have been. Driver seemed to be in a hurry, but It served a purpose, got to Fram museum and back to the ship and saw a bit of the city. Would not do it again!

We  only hopped on and then off again at the starting point. The weather was not great and while we did see some good spots on the tour, the rain definitely put us off doing this more. At £30 this was expensive for 1 ride, it would have benefitted anyone in the better weather.

This is a really good way to see the city, highly recommended, easy to use, just hop on off right from the cruise terminal.

The bus was fine albeit sometimes it would stop for 5 minutes and other times it would stop from considerably longer. the driver actually asked us to change buses but he said he would be there for 30 minutes. The audio portion in English was disappointing, Too much time about Viking lore and not enough about the neighborhoods and the points of interest. Didn't also appear to be synced very well with what point of interest we were passing. Also in many cites the roof can come off, giving a better view to customers on the upper deck, This bus didn't appear to be able to remove the roof. I recognize that Oslo is an expensive city, but I thought the prices were high compared to other cities where we have used the Hop-On Hop-Off buses

It was raining, that couldn’t be helped. But bus audio, wifi system was not working. No demister in bus and windows thick with mist stopping us being able to see out. No rags/cloths provided to wipe down windows. Compared to other hop on hop of buses this was expensive, and we were told nothing about Oslo, its history or its main attractions other than what was written on the brochure. I learnt nothing about Oslo today, and experienced 3 very disgruntled bus drivers who were rude to everyone who approached them! Fortunately on the return trip we had a delightful young lady who was very polite and drove very well!

I wish I read the reviews. Colossal waste of time. The audio never worked on the bus. Waited so long for a bus we ended up walking Horrible

I’d like to express my major disappointment in Viator I booked a pre paid ticket for the city site seeing hop on hop off bus when I arrived in Oslo my hire car was delayed by 3 hours which meant I wasn’t going to make the bus tour also being inside the 24 hour cancellation period I couldn’t cancel the following morning being a 24 hour ticket I went to hop on the bus but my ticket wasn’t valid they say I was outside the 24 hour period I contacted Viator but there was no customer support no consideration of my botched travel plans it was a flat no to me when requesting a refund I’ve been using Viator for many years so their attitude towards me was so disappointing Viator can keep my money they must need it more I now use Get Your Guide who are so good to book through so Viator you may have kept my $60 but that $60 has cost you so much in lost bookings Viator are not for me

Seeing that the buses depart from the cruise ship, and being of limited mobility, this seemed an ideal way to get a glimpse of Oslo. Until we got to the end of the tour and the driver refused to take us back to the ship and started the tour again. Arguments broke out, the driver started shouting agressively at the passengers, who were insisting he take us back to where we started. The driver even saying he was only doing it to help a friend, and, at one point saying he didnt know the way! He eventually stopped at one of next stops and flounced off the bus. The ticket seller at that stop then took over the bus and eventually returned us to the cruise terminal. I trust that was the end of his employment with the company. I have used these buses all over Europe but will think twice in future. There are often alternative companies.

I have not gone on this tour and I write to complain about the misleading booking process. When I booked, it appeared that you need to give just one day's notice to cancel. When I went to cancel, the TripAdvisor website told me I would get a zero refund. I am attaching screenshots. The loss of hard-earned $$$ hurts. And there is no customer care number or email to write to that you can find on the TripAdvisor website. Be careful people

I SO wish I had read reviews before pre-booking this bus. WHAT A HUGE MISTAKE. If you are booking this you are probably coming off a cruise ship and only have a few hours in Geiranger. Even if you pre-book, you have to wait in line to have printed tickets. It's not worth waiting, just walk up the hill and you can get to the waterfalls no problem. The whole bus ride is only about 10-15 minutes and it is not even worth it. We waited in line for over 90 minutes to get our printed tickets and then they put us on a scheduled bus so we waited another 40 minutes. Everyone waiting who had pre-booked tickets was just as angry as us. Why even bother pre-booking. Sorry, this was on my boyfriends birthday and it was just such a buzz kill. Save your money, walk up the hill like most people if you can manage.

The cite seeing tour was very good and had friendly staff. However, the audio quality was a bit poor and no audio available in Arabic as the stickers on the seats suggested. If you want to take a Quick Look at Oslo I recommend taking this bus to find attractions and hopping off them.

Bus was on time, staff very engaging and helpful and tour wasn't overcrowded. Only downside is the outdated audio with some comments on 2021 future events

Started badly. Bus supposedly due in a few minutes, 30 minutes later it arrived. Audio system inaudible. First stop, bus waited 20 minutes. Second stop after 30 minutes stopped we got off disgusted. Worst city tour ever. Must be better ones in Oslo, we found the worst, or if it wasn’t the others must be horrendous.

We’ve done some of these hop on hop off bus tours in other countries with great success, but that’s not the experience we had in Oslo. Our driver drove past 4 straight stops, so we missed getting off at some places of interest along the way. Pretty annoying.